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Counselling Services

5 Dunbar Street, Aberdeen, AB24 3UD

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Access Guide

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Opening Times

  • Monday 09:00 - 13:00.
  • Monday 14:00 - 17:00.
  • Tuesday 09:00 - 13:00.
  • Tuesday 14:00 - 17:00.
  • Wednesday 09:00 - 13:00.
  • Wednesday 14:00 - 17:00.
  • Thursday 09:00 - 13:00.
  • Thursday 14:00 - 17:00.
  • Friday 09:00 - 13:00.
  • Friday 14:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • The opening times given are for term time. There is a more limited service during vacations.
    • Please contact the centre on 01224 272139 for further information..

Location

  • The venue is situated outside the centre of the town or city.
  • This venue is situated in Aberdeen.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Aberdeen.

Building Parking

  • The building does have its own dedicated parking.
  • Building Car Park View
    • The car park can be used by permit holders.
    • There are no parking charges that apply on the day.
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • The car park does have a height restriction barrier.
    • The maximum height is 210cm (6ft 11in).
    • There is/are 0 designated parking bay(s) within the car park.
    • The route from the car park to the building is accessible to a wheelchair user with assistance .
    • Assistance may be required because there is / are loose chippings.
    • The car park surface is loose chippings.
  • Site/Campus Car Parks View
    • There is a site/campus car park for staff, students and visitors within approximately 200m.
    • The name of the car park is Hunter Court Car Park.
    • The car park is located behind the Edward Wright building, off Hunter Court.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Drop Off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is / are single.
    • The door(s) is / are light.
    • The width of the door opening is 85cm (2ft 9in).
  • Second Set of Doors View
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is / are single.
    • The door(s) is / are light.
    • The width of the door opening is 84cm (2ft 9in).
  • Ramp/Slope View
    • There is a ramp/slope at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The ramp or slope does bypass the step(s).
    • The ramp/slope gradient is easy.
    • The ramp is permanent.
    • There is not a level landing at the top of the ramp.
    • The ramp does have handrails.
    • The handrails are on both sides.
    • The width of the ramp is 125cm (4ft 1in).
  • Step(s) View
    • There is a / are step(s) at this entrance.
    • The step(s) is / are located to the right as you face the entrance.
    • There is / are 2 step(s) to access the entrance.
    • There is not tactile paving at the top and bottom of the step(s).
    • The step(s) is / are not clearly marked.
    • The step(s) is / are medium (11cm - 17cm).
    • The steps do have handrails.
    • The handrails are on the left going up.

Reception

  • Counselling Reception is located to the left as you enter.
  • The desk is 9m (9yd 2ft) from the main entrance.
  • Clear signage for the reception area is visible from the entrance.
  • There is step free access to this reception area.
  • The lighting levels in the reception area are medium.
  • The reception desk/counter is low (76cm or lower).
  • There is not a clear knee recess beneath the low counter.
  • The desk is staffed.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • The lighting levels are medium.
  • Motorised scooters are allowed in public parts of the venue.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 9m (9yd 2ft) from the main entrance.
    • The accessible toilet is located to the right as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door is light.
    • The dimensions of the accessible toilet are 208cm x 232cm (6ft 10in x 7ft 7in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space is 77cm (2ft 6in).
    • There are dropdown rails on both sides of the toilet.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency pull cord alarm in the cubicle.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are not available.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 104cm (3ft 5in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.
  • Comments View
    • There is 84cm transfer space to the right.
    • The sink is height adjustable.

Standard Toilet(s)

Level Change (Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading down into the standard toilet.
  • There is/are 3 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Plastic cups are not available.
  • Plastic cutlery is not available.
  • Drinking straws are not available on request.