Access Guide
Access To
- The Balloon Café Bar is located on the upper ground floor, in the South side of the Richmond Building.
- View information on Richmond Building (opens new tab).
- View information on opening times.
- The most accessible route has step-free level access, a platform lift and doors permanently held open.
- There is written text signage on or near the entrance.
- There is step-free level access into The Balloon Café Bar.
- The lift bypasses the steps.
- There are double manual doors which open away from you.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The doors require effort to open.
- The width of the opening is 90cm.
- The doors have a high visual contrast.
Lift
- The lift surveyed is located to the right of The Balloon Café Bar internal entrance.
- This lift is a platform lift.
- The distance from the building entrance is 15m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The upper ground floor and access to The Balloon Café Bar are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 400kg.
- The external lift control buttons have tactile markings and a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 89cm.
- The internal dimensions of the lift are 101cm (width) x 144cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- Internally the lift has: a separate door to exit and an audible announcer.
- Lighting levels were even at the time of the survey.
Entrance (External)
- This entrance is located at the rear of the Balloon Café Bar, on Gordon Road.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single automatic door at this entrance.
- The door opens towards you.
- There is a push pad at a height of 85cm.
- The width of the opening is 107cm.
- There is a small lip on the threshold of the opening.
- The door has a low visual contrast.
- There is a push pad or push button to exit at a height of 100cm.
- There is a very easy ramp to the second set of doors.
- There is a second single automatic door.
- The second door opens towards you.
- The push pad for the automatic doors is at a height of 93cm.
- The width of the opening is 106cm.
- There is a small lip on the threshold of the opening.
- The second door has a low visual contrast.
- There is a push pad or push button to exit at a height of 95cm.
- There is step-free level access as you enter.
Eating and Drinking
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Service
View
- This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
- Full table service is available on request only.
- Menus types include: wall-mounted and countertop.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
View
- The service counter was surveyed.
- The counter is located to the left after you enter The Balloon Café Bar from the internal entrance.
- There is step-free level access to the counter.
- The height of the counter is 112cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
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Seating Area
View
- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a medium visual contrast.
- Seating available in this area includes: chairs without armrests, benches, stools and high stools.
- Furniture available in this area includes: tables, high tables and booths.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the size of the space.
- The external seating is not under cover and comprises of benches, stools and tables located near the external entrance.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
View
- The toilet surveyed is located to the left, then right after you exit the lift.
- The distance from the lift is 15m.
- The most accessible route to the toilet has step-free level access and manual doors.
- There is step-free level access into the facility.
- There is Braille and pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 85cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
View
- The dimensions of the cubicle are 133cm (width) x 212cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 81cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 49cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 92cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 95cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 99cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 127cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.