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Costa Coffee - West Building Cafe

Docklands Campus, The University of East London, 4 - 6 University Way, London, E16 2RD

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Access Guide

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Overview

Getting Inside

  • The approach to the building is ramped.
  • The ramp has a slight gradient.
  • The most accessible entrance surveyed was at the front of the building on the right.
  • This entrance gives access to Costa Coffee - West Building Cafe.
  • There is no main entrance for the building.
  • There is 1 other entrance.
  • There is stepped access at the other entrance.
  • The alternative entrance has one step at the threshold.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There are 1 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 350cm x 400cm (11ft 6in x 13ft 1in).
  • The nearest designated bay is 36m (39yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are level changes with no dropped kerbs.
  • The car park surface is tarmac.
  • There is not a dropped kerb / non stepped access from the car park to the venue.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
  • There is not a designated drop off point.
  • Comments View
    • There are also 3 further Blue Badge parking bays, 500 x 250 cm, at the rear of the building. There is a dropped kerb with tactile paving leading from these bays.
    • This car park is for Permit Holders only.
    • Blue Badge holding staff and students need to apply for a permit to park here. Visitors need to apply for a temporary permit in advance.

Main Entrance

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are no handrails for the ramp.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 87cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.

Costa Coffee - West Building Cafe

  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 95cm.
    • There is not a lowered section at the counter.
    • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 105cm.
    • The payment machine is moveable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is not available.
    • Menu types include: wall-mounted (digital).
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • The seating area is both inside and outside.
    • The outdoor seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs without armrests, armchairs, benches and stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.