Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Health and Wellbeing Building Public Access

University of Suffolk, 19 Neptune Quay, Ipswich , IP4 1QJ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

Getting Here

Useful Information

Building Parking

  • Site/Campus Car Parks View
    • There is a site/campus car park for staff and visitors within approximately 200m.
    • The name of the car park is University Car Park.
    • The car park is located off Long Street in front of the building.
  • Drop Off Point View
    • There is not a designated drop off point.
  • Comments View
    • The partners e.g., Suffolk Mind have designated parking opposite the main university car park.

Site/Campus Car Park (University Car Park)

  • Car Park View
    • The car park is located along Long Street.
    • The nearest building(s) to this car park is/are the Atrium, the Library Building, the Health and Wellbeing Building, the Arts Building, the Neptune Marina and the Waterfront Building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Designated Blue Badge parking bays are available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 9 designated Blue Badge parking bay(s) within this car park.
    • The dimensions of the designated parking bay(s) are 240cm x 470cm.
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
    • The marked zone is 134cm wide.
    • The dimensions of the designated bays do vary in size.
  • Charges and Restrictions View
    • This car park can be used by Blue Badge holders and permit holders.
    • Parking charges apply for all users.
    • Signs are provided to give information on parking charges/restrictions.
    • Signs are clearly presented.
    • Payment machines are located throughout the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • Payment can be made by phone.
    • To see more information on parking policies please click here (opens new tab).
  • Car Park Access View
    • There is step free access from this car park.
    • Buildings are not clearly signposted from this car park.
    • There is not a campus map available within the car park.
    • The nearest designated bay is 40m (43yd 2ft) from the Atrium main entrance.
    • All vehicles must be registered with security that is located at the Waterfront Building main reception.
      Parking for The Hold is also located within this car park (this is shown in photographs 7 to 10).
      This car park contains 2 Blue Badge bays that are 360cm by 460cm and has a hatched zone of 134cm.
      There are also 2 electrical vehicle charging bays available.
      The Hold car park has a separate payment machine that has a 12cm step in front.
  • Comments View
    • Some of the Blue Badge bays do not have a marked zone at the rear.
    • There is a drop-off point near to the attendant hut on the main road into the university.

Outside Access (Public Access Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the Health and Wellbeing Building public access area.
    • This entrance gives access to the reception area.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Health + Wellbeing'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The height of the intercom is 115cm (3ft 9in).
    • A key card is required for access at this entrance.
    • The height of the key card reader is 120cm.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 136cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to your right as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up the ramp.
    • The width of the ramp/slope is 148cm (4ft 10in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Reception

  • Reception View
    • The reception point is located in front of you on entrance.
    • The reception point is approximately 4m (4yd 1ft) from the public access main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors at/behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is 123cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 73cm.
    • There is not sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the counter.
    • The counter is not staffed.
    • There is not a hearing assistance system at the reception point.
    • There is a touch screen.
    • The touchscreen(s) is/are between the heights of 96cm and 121cm.
    • There is no wayfinding signage available at/close to the reception.
    • The type of flooring in the reception area is vinyl.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is obstructed.
    • The seats do not have armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • The waiting are is located to your left on entrance and is clearly signed.
      There is a single heavy door with a width of 86cm to access the waiting area.

Getting Around

  • Access View
    • There is step-free access throughout the building .
    • There is sloped/ramped access to HW.013 room 6 and HW.014 clinic room.
  • Circulation View
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl.
    • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is high visual contrast between the walls and floor in all corridors/walkways.
    • There are seats without armrests at regular intervals.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is not provided.
  • Safe Place(s) View
    • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • The place of safety is located in the Family Room.
  • Audio View
    • This venue does not play background music in communal areas.
    • There is not a hearing assistance system in the communal areas of the building.
  • Comments View
    • Photographs 3 and 4 shows rooms 2 and 3.

Ramp(s) or Slope(s) (HW.013 Room 6 and HW.014 Clinic Room)

  • Ramped/Sloped Level Change 1 View
    • There is a ramp/slope located to the rear left of the building.
    • The ramp/slope is used to access HW.013 room 6 and HW.014 clinic room.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
    • The lighting levels at the ramp/slope are good.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located in the reception area.
    • This accessible toilet is approximately 5m (5yd 1ft) from the public access main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The visual contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 155cm x 210cm (5ft 1in x 6ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat visual contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 80cm (2ft 7in).
    • The contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 82cm.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 95cm (3ft 1in).
    • The contrast between the hand dryer and the wall is low.
  • Comments View
    • Due to the positioning of cladding in the cubicle width is restricted to 145cm for much of its depth.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located in front of you on entrance.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 5m from the public access main entrance.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.