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Level 1 Concourse and Arena

Utilita Arena Birmingham, King Edwards Road, Birmingham, B1 2AA

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Access Guide

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Overview

  • About View
    • Facilities available in the venue include: food and drink outlets on the concourses, and hospitality restaurants and bars.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access on the ground floor at Entrances, A, B and E.
    • There is access via a steep slope on the ground floor at Entrance G.
    • There is step-free level access on level 1 at Entrance F.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have stepped access: seating in the majority of areas.
    • Access throughout may include manual doors and doors permanently held open.
    • The ground floor and levels 1, 2 and 3 can be accessed via a standard lift.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Facilities/services include: Wi-Fi.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 15 toilets with adaptations.
    • The toilets with adaptations are located on the ground floor, to the right from Entrance C, and to the right from Entrance G, in the male toilets ahead from Entrance C, and on the B(Eat) concourse.
    • Additional facilities are also located on the level 1 concourse, and in the male and female toilets at the north and south end of the level 1 concourse.
    • The transfer space varies between toilets with adaptations.
    • Ambulant toilet facilities are located in the female and male toilets ahead from Entrance C, and in the male and female toilets on the ground floor B(Eat) concourse.
    • Additional facilities are also located on level 1 in the male and female toilets at the north and south ends of the concourse.
    • Female and male step-free standard toilet facilities are located in the female and male toilets ahead from Entrance C, and in the male and female toilets on the ground floor B(Eat) concourse.
    • Additional facilities are also located on level 1 in the male and female toilets at the north and south ends of the concourse.
  • Changing Places Facilities View
    • Changing Places facilities are located on the level 1 concourse.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the male and female toilets on the ground floor ahead from Entrance C, and the male and female toilets on the B(Eats) concourse.
    • Additional facilities are on level 1 in the male and female toilets at the north and south ends of the concourse, and on level 1 in the toilets with adaptations.

Outer Walkways

  • There are walkways around the venue on the ground floor and level 1.
  • There is an outdoor bar on level 1.
  • Clear directional signage is provided.
  • There is not stadium map(s).

Entrance D

  • This entrance is located on level 1, at the south end of the concourse.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 176cm.
  • The doors have a low colour contrast.
  • There is a second set of double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 176cm.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 93cm.
  • On event days the evolve security barrier is set up at the entrance.

Entrance F

  • This entrance is located on level 1, at the north end of the arena.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 173cm.
  • The doors have a low colour contrast.
  • There is a second set of double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 170cm.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 93cm.
  • On event days the evolve security barrier is set up at the entrance.

Getting Around

  • Access View
    • There is step-free level access throughout all areas.
  • Circulation View
    • There is a manual door along one of the circulation routes.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • Some flooring is shiny and patterned.
    • There may be background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is not consistent throughout.
    • Seating available in the walkways includes: chairs with armrests and chairs without armrests.
    • Lighting levels vary due to the use of large glazed walls.

Counter (Customer Services)

  • The counter is located on the level 1 concourse.
  • The most accessible route to the counter has step-free level access.
  • There is a manual door along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has windows which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

Counter (Merchandise with Accessible Queue)

  • The counter is located in the centre of the concourse by the stairs.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.

Food and Drink

  • Restaurant Bar Café 1 View
    • Stowford Press Cider Stop is located in the centre of the level 1 concourse.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • It has 2 surface heights.
    • The lower surface height is 95cm and the higher surface height is 122cm.
    • Menu types include: wall-mounted (digital).
    • The following are available: a hearing assistance system, drinking straws and takeaway cups.
    • The flooring is shiny.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Restaurant Bar Café 2 View
    • EAT is located in the centre of the level 1 concourse.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a service counter.
    • It has 2 surface heights.
    • The lower surface height is 76cm and the higher surface height is 90cm.
    • Menu types include: wall-mounted (digital).
    • The following are available: a hearing assistance system, drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
  • Restaurant Bar Café 3 View
    • The Food and Drink counter is located along the level 1 concourse.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a service counter.
    • The surface height is 85cm.
    • Menu types include: wall-mounted (digital).
    • The following are available: a hearing assistance system, drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Restaurant Bar Café 4 View
    • Street Kitchen is located in the centre of the level 1 concourse.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a service counter.
    • The surface height is 85cm.
    • Menu types include: wall-mounted (digital).
    • The following are available: drinking straws and takeaway cups.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Restaurant Bar Café 5 View
    • The Prosecco Bar is located towards the south end of the level 1 concourse.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • Counters include: service counters.
    • All counters are at a suitable height for standing users.
    • Some of the counters are at a suitable height for seated users.
    • Menu types include: wall-mounted (digital).
    • The following are available: drinking straws and takeaway cups.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Spectator Seating Area

  • The seating area is indoors.
  • There is tiered seating in this area.
  • Designated spaces for wheelchair users are available.
  • There is no standard seating with step-free level access in this area.
  • All rows of seating have stepped access in this area.
  • Seating available includes: flip-down seats without armrests.
  • This seating area does not have a dedicated food and drink outlet.

Designated Seating

  • The designated seating area surveyed is located on level 1 at the rear of the lower seating all around the arena.
  • The most accessible route to the designated seating has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the designated seating.
  • There are double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 220cm.
  • The doors have a high colour contrast.
  • The designated viewing area is not clearly marked or signed.
  • There are 10+ designated spaces for wheelchair users.
  • The number of spaces for wheelchair users varies (dependent on match/event).
  • The view from this seating area is clear from obstructions.
  • Companions can sit next to you.
  • There is a steward available for assistance.
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs without armrests.
  • The flooring is shiny.
  • Lighting levels vary due to the size of the space.
  • There is an accessible toilet close to the seating area (within approximately 50m).
  • The doors will be open when the performance is not ongoing.

Changing Places (Transfer Both Sides)

  • Location and Access View
    • The Changing Places facility surveyed is located on the level 1 concourse.
    • The Changing Places toilet is in addition to other toilet facilities.
    • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The most accessible route to the Changing Places facility has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • A RADAR key is required for access to this facility.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 100cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
    • The dimensions of the facility are 390cm (width) x 350cm (depth).
    • There is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
    • The lateral transfer space on the left is 84cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 76cm (from the side of the toilet pan).
    • There is an elbow pad flush for the toilet.
    • The flush is on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high colour contrast.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a medium colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 100cm from the floor.
  • Changing Bench and Hoist Details View
    • The changing bench is wall mounted and height adjustable.
    • The facility hoist is powered overhead and accesses all areas.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 93cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 101cm from the floor.
    • A wide paper roll dispenser is available.
    • The wide paper roll dispenser is 105cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 140cm from the floor.
    • A privacy screen is not available.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Level 1 Concourse North End - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on the level 1 concourse.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 90cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 156cm (width) x 219cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 104cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 88cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 86cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 80cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Male - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located in the male toilets at the south end of the level 1 concourse.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 91cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 151cm (width) x 221cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 85cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 106cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 87cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.