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Apex City Quay Hotel & Spa

1 West Victoria Dock Road, Dundee, DD1 3JP

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Access Guide

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Introduction

Opening Times

  • The venue is open 24hrs.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Dundee.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Dundee.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is at the back of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 400cm x 550cm (13ft x 18ft).
    • The nearest designated bay is 38m (41yd 21in) from the main entrance.
    • The furthest designated bay is 47m (51yd 15in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is block paving.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does have to cross a road.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is a designated drop off point.
    • The drop off point is located at the front of the building.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.

Outside Access (Main Entrance)

  • This information is for the entrance located at the back of the building.
  • There is level access into the venue.
  • The main doors open by revolving.
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 110cm (3ft) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are single width.
    • The doors are heavy.
    • The door opening is 106cm (3ft) wide.
  • Comments View
    • The second door is push pad operated and to the side of the revolving door.

Outside Access (Front Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open by revolving.
  • The doors are single width.
  • The door opening is 112cm (3ft) wide.
  • Comments View
    • The front revolving doors are automatic, although there is a fire exit door to the right into the restaurant available if required.

Level Change (Front Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Reception

  • The reception desk is 6m (6yd 22in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are medium.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played in public areas.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are medium.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-M-1-2-3-4-5.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.

Lift

  • The lift is located opposite the bar/restaurant.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-M-1-2-3-4-5.
  • The lift is 19m (20yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 79cm (2ft).
  • The dimensions of the lift are 114cm x 140cm (3ft x 4ft).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Room

  • General Information View
    • The Tourist Board rating is 4.
    • There are 151 rooms in total.
    • There are 0 standard ground floor rooms.
    • There are 143 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 8 room(s) which has / have accessible ensuite facilities.
    • There is / are 0 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 16m (17yd 19in) from the lift.
    • There is level access from an accessible entrance.
    • This is by lift.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was 217.
    • The width of the door is 87cm (2ft).
    • The height of the bed is 62cm (2ft).
    • The measurement between the bed base and floor is 36cm (14in).
    • Light switches are within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 80cm (2ft).
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 205cm x 200cm (6ft x 6ft).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 140cm (4ft).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on the left.
    • The toilet seat is 49cm (19in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The height of the sink is 82cm (2ft).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is a functional emergency alarm in the ensuite.
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 54cm (21in).
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a shower over the bath.
    • The shower control type is lever.
    • There are handrails available.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower control type is lever.
    • The shower seat is flip down.
    • The flip down or fixed seat height is 44cm (17in).
    • There are handrails available.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is fair.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is fair.
    • Lighting levels are adjustable.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is fair.
    • The colour contrast between the walls and floor in the ensuite is fair.
    • The colour contrast between the drop down rails and wall is poor.
    • The colour contrast between the grab rails and wall is good.
    • Lighting levels are medium.
  • Auxiliary Aids - General View
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) flashing alarms and vibrating pillows.
    • Flashing fire alarms are in rooms.
    • Vibrating fire alarms are In rooms.
    • The hotel does not provide any other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 8.
    • The number of accessible rooms with wheel in showers is 8.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are not available.

Eating and Drinking

  • The following information is for the restaurant/bar.
  • The bar does serve food.
  • Full table service is available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 16m (17yd 19in) from the main entrance.
  • The distance between the floor and the lowest table is 32cm (12in).
  • The distance between the floor and the highest table is 77cm (2ft).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks and meals.
  • Opening Times View
    • Monday 10:00 - 23:45.
    • Tuesday 10:00 - 23:45.
    • Wednesday 10:00 - 23:45.
    • Thursday 10:00 - 23:45.
    • Friday 10:00 - 23:45.
    • Saturday 10:00 - 23:45.
    • Sunday 12:00 - 23:45.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located to the right of the building.
    • The fitness suite is 28m (30yd 2ft) from the main entrance.
    • There is not level access to the fitness suite.
    • Spa Ramp.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The doors are double.
    • The doors are heavy.
    • The opening is 160cm (5ft) wide.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing loop is available for induction.
    • Staff are not trained to use the portable hearing loop.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
  • Opening Times View
    • Monday 07:00 - 22:00.
    • Tuesday 07:00 - 22:00.
    • Wednesday 07:00 - 22:00.
    • Thursday 07:00 - 22:00.
    • Friday 07:00 - 22:00.
    • Saturday 08:00 - 21:00.
    • Sunday 08:00 - 21:00.

Level Change (Spa Ramp)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading down at the spa entrance door.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • The width of the ramp/slope is 126cm (4ft 2in).

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is not a wet side chair available.
  • There is not a hoist for wheelchair users to access the water.
  • There are steps into the swimming pool.
  • There are 6 steps.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.

Level Change (Jacuzzi)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading up and into the jacuzzi.
  • There is/are 4 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • Comments View
    • There are an additional two deep steps down into the jacuzzi.

Standard Changing Room

  • There are standard changing rooms available.
  • The standard changing room is 29m (31yd 2ft) from the main entrance.
  • The standard changing room is 24m (26yd 9in) from the reception desk.
  • The standard changing room is 12m (13yd 4in) from the swimming pool.
  • The standard changing rooms are located through to the right of the building near the spa.
  • There is not level access to the standard changing rooms.
  • Comments View
    • Baby change facilities are located within the venue.
    • The baby change facilities are located in the changing rooms.
    • The height of the baby change table once extended is 71cm (2ft 3in).
    • Inside the venue, there is not level access to the baby change facility.

Standard Shower

  • There are standard level access shower facilities available.
  • The showers are located in the changing rooms.
  • There is not level access to the services from the shower facilities.
  • Comments View
    • There is 1 clearly marked step with no handrails leading up to the showers.

Accessible Toilet (Changing Room)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 47m (51yd 1ft) from the main entrance.
    • This accessible toilet is located to the rear of the changing area near the pool.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • There are separate male and female toilets.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 188cm (4ft 11in x 6ft 2in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 65cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 115cm (3ft 9in).
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 42m (45yd 2ft) from the main entrance.
    • This accessible toilet is located at the rear of the standard toilets to the left of the restaurant.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • There are separate male and female toilets.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 136cm x 306cm (4ft 6in x 10ft).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 140cm (4ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • Baby change facilities are located within the venue.
    • The baby change facilities are located in the accessible toilet cubicle rooms.
    • The height of the baby change table once extended is 88cm (2ft 10in).
    • Inside the venue, there is level access to the baby change facility.

Standard Toilet(s)

Standard Toilet(s) (Rear Toilets)

Level Change (Rear Ramp)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located beyond the door opposite reception, leading down.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 82cm (2ft).
  • Comments View
    • The door and ramp opposite reception lead to the rear toilets and the stairs.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.