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Beales Department Store

57 High Street, St Neots, Cambridgeshire, PE19 1JG

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Access Guide

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Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 17:30.
  • Sunday 10:00 - 16:00.

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is St Neots.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located to the rear of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 280cm x 460cm (9ft 2in x 15ft 1in).
    • The nearest Blue Badge bay is 3m (3yd 10in) from the rear car park entrance.
    • The furthest Blue Badge bay is 12m (13yd 4in) from the rear car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Outside Access (High Street Entrance)

  • This information is for the entrance located in High Street.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 144cm (4ft 9in).

Outside Access (Huntingdon Street Entrance)

  • This information is for the entrance located in Huntingdon Street.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 174cm (5ft 9in).

Level Change (Huntingdon Street Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is not a/are not handrail(s) at the step(s).

Outside Access (Rear Car Park Entrance)

  • This information is for the entrance located in the car park.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are single.
  • The width of the door opening is 112cm (3ft 8in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are single.
    • The width of the door opening is 98cm (3ft 3in).

Level Change (Rear Car Park Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located beyond the second entrance door.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Reception (Customer Service Counter)

  • The desk/counter is 6m (6yd 1ft) from the Huntingdon Street entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Counter (Checkouts)

  • The counter is 25m (27yd 1ft) from the car park entrance.
  • There is not level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 90cm (2ft 11in).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.
  • Comments View
    • There are several similar checkouts throughout the department store.

Inside Access

  • There is not level access to the service(s).
  • This venue does play background music.
  • Music is played throughout the department store.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Ground Floor)

  • There is a very easy slope leading from the main department store area to the escalators.

Other Floors

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G,1.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located in the centre of the department store.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G,1.
  • The lift is approximately 40m (43yd 2ft) from the rear car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 98cm (3ft 3in).
  • The dimensions of the lift are 130cm x 147cm (4ft 3in x 4ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The highest lift control is at a height of 125cm.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Eating and Drinking (The Restaurant & Coffee Shop)

  • The following information is for the restaurant.
  • The restaurant is located on the first floor.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 6m (6yd 1ft) from the restaurant entrance.
  • The standard height for tables is 70cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 09:00 - 17:00.
    • Tuesday 09:00 - 17:00.
    • Wednesday 09:00 - 17:00.
    • Thursday 09:00 - 17:00.
    • Friday 09:00 - 17:00.
    • Saturday 09:00 - 17:00.
    • Sunday 10:00 - 15:00.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 11m (12yd 1in) from the lift.
    • This accessible toilet is located on the first floor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 204cm x 155cm (6ft 8in x 5ft 1in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 135cm (4ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and clinical waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 54cm (1ft 9in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the first floor.
    • The female toilet(s) is/are approximately 10m (10yd 2ft) from the lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the first floor.
    • The male toilet(s) is/are approximately 9m (9yd 2ft) from the lift.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • Lighting levels are medium.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.