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Best Western Moores Hotel

Le Pollet, St Peter Port, Guernsey, GY1 1WH

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Access Guide

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Opening Times (Conservatory Restaurant)

  • Monday 07:00 - 09:30.
  • Monday 18:30 - 21:30.
  • Tuesday 07:00 - 09:30.
  • Tuesday 18:30 - 21:30.
  • Wednesday 07:00 - 09:30.
  • Wednesday 18:30 - 21:30.
  • Thursday 07:00 - 09:30.
  • Thursday 18:30 - 21:30.
  • Friday 07:00 - 09:30.
  • Friday 18:30 - 21:30.
  • Saturday 08:00 - 10:00.
  • Saturday 18:30 - 21:30.
  • Sunday 08:00 - 10:00.
  • Sunday 12:00 - 14:00.
  • Sunday 18:30 - 21:30.
  • Comments View
    • The restaurant is open in the mornings for breakfast and in the evenings for dinner.
    • The restaurant opens at midday on Sundays for 2 hours for both Sunday lunch and Sunday roast.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 200cm x 400cm (6ft 7in x 13ft 1in).
    • On street Blue Badge parking is located on Le Pollet.
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located on Le Pollet.
    • There is not a designated drop off point.
  • Comments View
    • The nearest convenient place to park is the North Beach Car Park on St Julian's Pier.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 120cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 94cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is portable.
    • There is not a level landing at the top of the ramp/slope.
    • Please contact a member of staff for use of the portable ramp.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 109cm (3ft 7in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (JB Parkers Bar Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the bar.
    • There is ramped/sloped and stepped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 114cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 82cm.
  • Ramp/Slope View
    • The ramp/slope is located on the path leading to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 9cm.
    • There is not a/are not handrail(s) at the step(s).

Reception

  • The reception desk is 2m (6ft 7in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk does not have a lowered section.
  • Lighting levels are medium.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • The lighting levels are varied.

Eating and Drinking (Conservatory Restaurant)

  • The following information is for the restaurant.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 8m (8yd 2ft) from the lift.
  • The standard height for tables is 73cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is Fine Dining.

Eating and Drinking (JB Parkers Bar)

  • The following information is for the restaurant/bar.
  • The bar does serve food.
  • Full table service is available.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the restaurant entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 105cm (3ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are not welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is a traditional pub menu.
  • Comments View
    • Access to the bar from the hotel is via 2 deep steps, with a handrail on the right going up.
    • There is a wine cellar in the basement used for wine tasting.
    • If needed, the wine tasting can be moved to upstairs.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located on the second floor.
    • The fitness suite is 5m (5yd 1ft) from the lift.
    • There is not level access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The doors are heavy.
    • The opening is 77cm (2ft 6in) wide.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing loop is not available for induction.
    • There is not clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Level Change (Fitness Suite)

  • There are steps to access this area / service.
  • The steps are located leading up to the facilities.
  • There is / are 1 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do not have handrails.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2 and 3.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are Sausmarez Suite, Rooms 201-205, 301-302 & 313-317 and Sarnia and Bailiwick Suites.

Lift (New)

  • The lift is located ahead as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2 and 3.
  • The lift is approximately 10m (10yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 142cm (3ft 7in x 4ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Room

  • General Information View
    • The Tourist Board rating is 3.
    • There are 49 rooms in total.
    • There are 0 standard ground floor rooms.
    • There are 49 standard rooms on other floors.
  • Accessible Rooms View
    • There are not accessible ensuite facilities.
  • Auxiliary Aids - General View
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) Teletext/subtitles/Ceefax.
    • The hotel does not provide any other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are not available.

Level Change (Rooms 224-228)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the rooms.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 120cm (3ft 11in).

Accessible Toilet

  • Accessible toilet facilities are available.

Standard Toilet(s)

Standard Changing Room

  • There are standard changing rooms available.
  • The standard changing room is 8m (26ft 3in) from the lift.
  • The standard changing room is 2m (6ft 7in) from the fitness suite.
  • The standard changing rooms are located next to the fitness suite.
  • There is not level access to the standard changing rooms.

Standard Shower

  • There is level access to the services from the shower facilities.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • A member of staff trained in BSL skills is not normally on duty.