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BFI IMAX

1 Charlie Chaplin Walk, South Bank, Waterloo, London, SE1 8XR

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Access Guide

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Introduction

  • Opening times vary depending on events and features showing.
  • Please contact the venue for more details.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Waterloo.
  • The nearest underground station is Waterloo.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located on Charlie Chaplin Walk.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 220cm (7ft 3in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are single.
    • The width of the door opening is 85cm (2ft 9in).
  • Comments View
    • Access to Charlie Chaplin Walk from the South Bank and Waterloo is via steps and ramps of varying gradients.

Outside Access (Costa Entrance)

  • This information is for the entrance located at the rear of the building.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 166cm (5ft 5in).
  • Comments View
    • This entrance leads directly into the Costa Coffee from Charlie Chaplin Walk.

Reception (Ticket Desk)

  • The desk/counter is 12m (13yd 4in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played in the Costa Coffee.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are adjustable.
  • Comments View
    • Scooters and wheelchairs can be charged next to the larger lift on the ground floor.

Other Floors (Foyer Stairs)

  • Steps View
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Other Floors (Side Stairs)

  • Steps View
    • The floors which are accessible by stairs are G, 1 and 4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located either side of the main foyer.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1 and 4.
  • The lift is approximately 30m (32yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 104cm (3ft 5in).
  • The dimensions of the lift are 97cm x 207cm (3ft 2in x 6ft 9in).
  • There are not separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low.
  • Comments View
    • The details given are for the lift on the left hand side of the foyer as you enter.
    • There is a similar lift located on the right hand side of the foyer as you enter.

Cinema

  • The cinema has 1 screens.
  • All screens have level access.
  • Seating and additional access information View
    • Films are mainly mainstream and art.
    • Films are rotated to allow access to all films.
    • There are designated spaces for wheelchair users.
    • Designated spaces are situated at the back of the cinema.
    • Wheelchairs may be left with the patron.
    • A companion may sit near you.
    • Companions sit beside or in front of you.
    • It is 25m (27yd 1ft) from the foyer to the accessible toilet.
    • It is 20m (21yd 2ft) from the accessible toilet to the furthest screen.
    • This venue does not have audio description.
    • There is a hearing assistance system.
    • The hearing system is infrared.
    • Staff are trained to use the system.
    • The rows suitable for hearing loops are all rows.
    • Subtitles are available.
    • Concessions are available.
    • Assistance dogs are allowed in the cinema.
    • There is not a wheelchair to borrow.
  • Comments View
    • There are 2 permanent spaces designated for wheelchair users, in the back row in either corner.
    • The seats in this area can be removed to create up to 6 further spaces for wheelchair users.
    • The seats next to the designated spaces have movable arms, allowing wheelchair users to transfer into the seat if preferred. The wheelchair is then stored in a room at the rear of he auditorium.

Restaurant Bar Internal (Costa Coffee)

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 31m (33yd 2ft) from the main entrance.
  • The distance between the floor and the lowest table is 46cm (1ft 6in).
  • The distance between the floor and the highest table is 100cm (3ft 3in).
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are not clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches and snacks.

Restaurant Bar Internal (Level 1 Cafe Bar)

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 16m (17yd 1ft) from the lifts.
  • The distance between the floor and the lowest table is 50cm (1ft 8in).
  • The distance between the floor and the highest table is 110cm (3ft 7in).
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is snacks and sweets.

Accessible Toilet (Foyer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.
    • This accessible toilet is located next to the Costa Coffee, at the rear of the ground floor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 88cm x 192cm (2ft 11in x 6ft 4in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 86cm (2ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 112cm (3ft 8in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 102cm (3ft 4in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 81cm (2ft 8in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There are also accessible toilets available on levels 1 and 4, next to both lifts.
    • The toilets by the larger lift have a the transfer space on the left, with the transfer space on the right in the toilets by the other lift.
    • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • The baby change facilities are located in the ground floor accessible toilet.
    • The height of the baby change table once extended is 88cm (2ft 10in).

Standard Toilet(s) (Foyer)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.