You are on Opening Times (Bluewater). Skip to the next section.

Opening Times (Bluewater)

• The venue is open 24hrs.

Collapse all Expand all

• Comments View
  • The shopping centre is open 24 hours.
  • The opening times of shops, cafés and restaurants in the centre vary.
  • Please see the Bluewater website for more information.

You are on Getting Here. Skip to the next section.

Getting Here

• Bluewater is located to the south west of Greenhithe, off the B255, which is accessed via the A2 at Bean Interchange. Follow the signs for Bluewater from the A2.
• There are six car parks surrounding the shopping centre. There are four multi-storey car parks - Guildhall Car Park, Plaza Car Park, Rose Gallery Car Park, and Thames Walk Car Park. There are two open air car parks - Village Car Park and Winter Garden Car Park.
• There is a bus stop within 150 metres of the shopping centre.
• There is an onsite bus station and transit hub.
• For more information on Bluewater Bus Station and Transit Hub please click here (opens new tab).
• The nearest railway station is Greenhithe.
• Bluewater is a 25 minute bus ride away from Greenhithe Railway Station, which connects you to all major cities in the UK.
• For more information on Greenhithe Station - National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• Alternative formats of the shopping centre map are available in large print.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located on the grassed areas around the site.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The place of safety is located on Lower Rose Gallery, in The Quiet Place.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include mobility scooters and wheelchairs.
• To obtain mobility aids please contact Ability Plus.

You are on Parking. Skip to the next section.

Parking

• There are six car parks surrounding Bluewater. For more information on the car parks please see the following access guides.
• Guildhall Car Park (opens in a new tab)
• Plaza Car Park (opens in a new tab)
• Rose Gallery Car Park (opens in a new tab)
• Thames Walk Car Park (opens in a new tab)
• Village Car Park (opens in a new tab)
• Winter Garden Car Park (opens in a new tab).

You are on External Area(s) (The Village and Village Garden). Skip to the next section.

External Area(s) (The Village and Village Garden)

• Digital wayfinders are not available.
• No wayfinding signage is provided in this area.
• This external area is not covered.
• The type of flooring in this area is wood, tarmac and stone/concrete paving.
• The following types of seating can be found in this area; wooden benches.
• There is high colour contrast between the walls and floor in the majority of corridors/walkways.
• Background music is played in this area.
• Background music is played throughout the area.
• There is not step free access in this area.
• There are ramps and slopes leading to the Village Garden.
• There are steps leading to the Village Garden.

Collapse all Expand all

• Comments View
  • The wooden benches are located in the Village Garden, overlooking the lake and The Village.

You are on Ramp(s) or Slope(s) (Village Garden). Skip to the next section.

Ramp(s) or Slope(s) (Village Garden)

• There is a ramp/slope located at the front of the Village external area.
• The ramp/slope is used to access the Village Garden and lake.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The ramp/slope does bypass the step(s).

Collapse all Expand all

• Comments View
  • There are additional slight slopes throughout the Village Garden.

You are on Step(s) (Village Garden). Skip to the next section.

Step(s) (Village Garden)

• There is a/are step(s) located at the front of the Village external area.
• The step(s) is/are used to access the Village Garden and lake.
• There is/are 5 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 13cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is not a/are not handrail(s) at the step(s).

You are on Food Hall/Area (The Village External Seating). Skip to the next section.

Food Hall/Area (The Village External Seating)

• The food hall/area is located in the external area of The Village.
• There is step-free access within the food hall/area.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is stone.
• This area does play background music.
• There are individual seating areas.
• There is not a priority table for wheelchair users.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests on both sides.
• The distance between the floor and the lowest table is 70cm.
• The distance between the floor and the highest table is 73cm.

Collapse all Expand all

• Comments View
  • The Village offers full table service Fine Dining.
  • The external seating area is additional seating for the fine dining restaurants in The Village.

You are on Outside Access (The Village Entrance). Skip to the next section.

Outside Access (The Village Entrance)

• This information is for the entrance located to the right of Zizzi.
• This entrance gives access to The Village lower level.
• The entrance area/door is clearly signed.
• This entrance sign says 'Bluewater West Village Fine Dining'.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 143cm.
• There is a second set of doors.
• The door(s) open(s) automatically.
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 150cm.
• Alternative access at this entrance is via double manual doors which open towards you (pull).
• The opening width for the manual doors is 190cm.
• There are bollards at this entrance.
• The minimum width between the bollards is 172cm.

Collapse all Expand all

• Entrance View
  • The bollards do not have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.

You are on Internal Area(s) (The Village). Skip to the next section.

Internal Area(s) (The Village)

• Digital wayfinders are not available.
• Overhead signs are provided to aid wayfinding.
• The type of flooring in this area is wood and marble.
• There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is high colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are varied.
• Background music is played in this area.
• Background music is played throughout The Village.
• There is step free access in this area.

You are on Food Hall/Area (The Village Internal Seating). Skip to the next section.

Food Hall/Area (The Village Internal Seating)

• The food hall/area is located in the lower level of The Village, adjacent to the entrance.
• The food hall/area can be accessed using the Village entrance.
• The access point to the food hall/area is located between Byron and Waterstones.
• There is step-free access to the food hall/area.
• There is step-free access within the food hall/area.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is tiles and wood.
• This area does play background music.
• The lighting levels are varied.
• There are individual seating areas.
• There is not a priority table for wheelchair users.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests on both sides.
• The nearest table is approximately 19m from the entrance/opening.
• The distance between the floor and the lowest table is 66cm.
• The distance between the floor and the highest table is 111cm.
• The standard height for tables is 73cm.

Collapse all Expand all

• Comments View
  • The seating in the food hall is additional seating from the fine dining restaurants in the food hall.

You are on Other Floors (The Village). Skip to the next section.

Other Floors (The Village)

• Stairs can be used to access other floors.
• The stairs are located between Cote Brasserie and Loch Fyne Seafood and Grill.
• The floors which are accessible by stairs are Lower and Upper.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Lift (The Village). Skip to the next section.

Lift (The Village)

• There is a lift for public use.
• The lift is located between Cote Brasserie and Loch Fyne Seafood and Grill.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 19m (20yd 2ft) from the Village entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower and Upper.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 108cm (3ft 7in).
• The dimensions of the lift are 156cm x 138cm (5ft 1in x 4ft 6in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

Collapse all Expand all

• Comments View
  • The lift operates automatically on entry.

You are on Entrance (The Village Toilets Area Entrance). Skip to the next section.

Entrance (The Village Toilets Area Entrance)

• This information is for the entrance located on the lower level of The Village, between Watchfinder & Co and Daisy's Dog Empawrium.
• The entrance area/door is clearly signed.
• This entrance sign says 'Toilets'.
• There is step-free access at this entrance.
• There are no doors at this entrance.
• The width of the door opening is 507cm.
• There is a second set of doors.
• There are no doors at this entrance.
• The width of the door opening is 258cm.

You are on Changing Places (The Village High Dependency Unit). Skip to the next section.

Changing Places (The Village High Dependency Unit)

• The facility is located on the lower level of The Village, to the rear right of the Village Toilet area.
• The facility is approximately 7m (7yd 1ft) from the Village Toilet area entrance.
• There is level access to the facility.
• The facility surveyed is not for the sole use of disabled people.
• The colour contrast between the external door and wall is good.
• The colour contrast between the internal door and wall is good.
• You do not need a key for the facility.
• The door opens by sliding.
• The door(s) is/are easy to open.
• The door is locked by a locking handle.
• The door does not have a horizontal grab rail.
• The width of the door is 78cm (2ft 7in).
• The dimensions of the facility are 350cm x 215cm.
• There is a clear 200cm x 180cm manoeuvring space in the facility.
• The facility has a non-slip floor.
• The colour contrast between the walls and floor is poor.
• The facility toilet is peninsular.
• The transfer space on the right as you face the toilet is 234cm (7ft 8in).
• The transfer space on the left as you face the toilet is 70cm (2ft 4in).
• There is a/are dropdown rail(s) provided.
• As you face the toilet the dropdown rail(s) is/are on both sides.
• The colour contrast between the dropdown rail(s) and wall is good.
• There are no vertical grab rails for the toilet.
• The height of the toilet seat above floor level is 45cm (1ft 6in).
• There is a push button flush.
• There is a toilet roll holder.
• The height of the toilet roll holder is 93cm.
• The toilet has a cistern.
• The toilet seat colour contrast is poor.
• There is an emergency alarm for the toilet.
• The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
• The facility changing bench is free standing.
• The facility changing bench height is adjustable.
• The length of the facility changing bench is 180cm (5ft 11in).
• The facility hoist is powered overhead.
• The overhead hoist covers all areas in the cubicle.
• There is not a shower unit with a detachable shower head.
• A privacy screen is not available.
• The type of wash basin is adjustable.
• The wash basin tap type is sensor.
• There is a mixer tap.
• Wall mounted grab rails are not available at the wash basin.
• There is a soap dispenser.
• The height of the soap dispenser is 108cm.
• Wide tear off paper roll is available.
• There is not a hand dryer.
• There is a towel dispenser.
• The towel dispenser is at the recommended height of 80cm-100cm.
• There is a mirror.
• The mirror is not placed at a lower level or at an angle for ease of use.
• There is a/are pedal waste paper bin disposal units.
• There is not a coat hook.
• There is not a flashing fire alarm beacon within the toilet.
• The lighting levels are good.

Collapse all Expand all

• Comments View
  • There is no dispenser for the wide tear off paper roll.

You are on Accessible Toilet(s) (The Village Shared). Skip to the next section.

Accessible Toilet(s) (The Village Shared)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located on the lower level of The Village, to the rear right of the Village Toilet area.
  • This accessible toilet is approximately 7m (7yd 1ft) from the Village Toilet area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • The door opens by sliding.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 78cm (2ft 7in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 220cm x 205cm (7ft 3in x 6ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 135cm (4ft 5in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There are dropdown rails on both sides of the toilet.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm (2ft 11in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Opposite Transfer Toilet(s) View
  • There is not an opposite transfer toilet in this location.

You are on Accessible Toilet(s) (The Village Female). Skip to the next section.

Accessible Toilet(s) (The Village Female)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located on the lower level of The Village, in the female toilets in The Village Toilet area, at the rear right of the toilet area.
  • This accessible toilet is approximately 15m (16yd 1ft) from the Village Toilet area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is not a shared toilet.
  • There is an accessible toilet in the male standard toilets area.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 94cm (3ft 1in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 155cm x 170cm (5ft 1in x 5ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 86cm (2ft 10in).
  • The transfer space is obstructed by waste bins.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 166cm and 190cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 86cm (2ft 10in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 71cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 85cm (2ft 9in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is poor.
  • The lighting levels are good.
• Opposite Transfer Toilet(s) View
  • There is not an opposite transfer toilet in this location.

You are on Accessible Toilet(s) (The Village Male). Skip to the next section.

Accessible Toilet(s) (The Village Male)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located on the lower level of The Village, in the male toilets in The Village Toilet area, at the rear right of the male toilet area.
  • This accessible toilet is approximately 12m (13yd 4in) from the Village toilets area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is not a shared toilet.
  • There is an accessible toilet in the male standard toilets area.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 91cm (2ft 12in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 143cm x 170cm (4ft 8in x 5ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 166cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 89cm (2ft 11in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Opposite Transfer Toilet(s) View
  • There is not an opposite transfer toilet in this location.

You are on Standard Toilet(s) (The Village). Skip to the next section.

Standard Toilet(s) (The Village)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located at the rear left of The Village Toilet area.
• The female toilet(s) is/are approximately 10m (10yd 2ft) from the Village Toilet area entrance.
• There is step-free access to the female toilet(s).
• There is pictorial and written text signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.
• The male toilet facilities that were surveyed are located at the front right of The Village Toilet area.
• The male toilet(s) is/are approximately 11m (12yd 1in) from the Village Toilet area entrance.
• There is step-free access to the male toilet(s).
• There is pictorial and written text signage on or near the toilet door.
• There is a lowered urinal available.
• The height of the lowered urinal is 49cm.
• There are no vertical wall-mounted grab rails at the lowered urinal.
• The lowered urinal does contrast visually with the wall.
• There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.
• Baby change facilities are located within the venue.
• Baby change facilities are located in the standard female toilets.
• There is step-free access to the baby change facilities.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 99cm (3ft 3in).

You are on Family Room(s) (The Village). Skip to the next section.

Family Room(s) (The Village)

• Family Toilet is located to the rear right of The Village Toilet area.
• There is not wayfinding signage for the room(s).
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door(s) for the room(s) is/are not push pad activated.
• The door is single and opens away from you (push).
• The door is easy to open.
• There is not a visual fire alarm beacon in the room(s).
• There is fixed furniture within the room(s).
• There is not sufficient space for a wheelchair user to turn within the room.
• The height of the counter is 88cm.
• The type of flooring in this family room is vinyl.
• Floor coverings in the room(s) are even with no trip hazards.
• The colour contrast between the walls and floor is high.
• The lighting levels are medium.
• There is not an accessible toilet within the Family Room.
• There are standard toilet facilities within the Family Room.
• Baby changing facilities are available.
• The height of the baby change table is 102cm.

You are on Related Access Guides (Bluewater). Skip to the next section.

Related Access Guides (Bluewater)

• Bluewater - Customer Services link (new tab) - click here
• Bluewater - Guildhall link (new tab) - click here
• Bluewater - Management Suite link (new tab) - click here
• Bluewater - Moon Court link (new tab) - click here
• Bluewater - Rose Gallery link (new tab) - click here
• Bluewater - Shopmobility link (new tab) - click here
• Bluewater - Star Court link (new tab) - click here
• Bluewater - Sun Court link (new tab) - click here
• Bluewater - Thames Walk Blue link (new tab) - click here
• Bluewater - Thames Walk Yellow link (new tab) - click here
• Bluewater - The Plaza link (new tab) - click here
• Bluewater - The Winter Garden link (new tab) - click here
• Bluewater Nature Trail link (new tab) - click here