You are on Opening Times (Bluewater). Skip to the next section.

Opening Times (Bluewater)

• The venue is open 24hrs.

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• Comments View
  • The shopping centre is open 24 hours.
  • The opening times of shops, cafés and restaurants in the centre vary.
  • Please see the Bluewater website for more information.

You are on Getting Here. Skip to the next section.

Getting Here

• Bluewater is located to the south west of Greenhithe, off the B255, which is accessed via the A2 at Bean Interchange. Follow the signs for Bluewater from the A2.
• There are six car parks surrounding the shopping centre. There are four multi-storey car parks - Guildhall Car Park, Plaza Car Park, Rose Gallery Car Park, and Thames Walk Car Park. There are two open air car parks - Village Car Park and Winter Garden Car Park.
• There is a bus stop within 150 metres of the shopping centre.
• There is an onsite bus station and transit hub.
• For more information on Bluewater Bus Station and Transit Hub please click here (opens new tab).
• The nearest railway station is Greenhithe.
• Bluewater is a 25 minute bus ride away from Greenhithe Railway Station, which connects you to all major cities in the UK.
• For more information on Greenhithe Station - National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• Alternative formats of the shopping centre map are available in large print.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located on the grassed areas around the site.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The place of safety is located on Lower Rose Gallery, in The Quiet Place.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include mobility scooters and wheelchairs.
• To obtain mobility aids please contact Ability Plus.

You are on Parking. Skip to the next section.

Parking

• There are six car parks surrounding Bluewater. For more information on the car parks please see the following access guides.
• Guildhall Car Park (opens in a new tab)
• Plaza Car Park (opens in a new tab)
• Rose Gallery Car Park (opens in a new tab)
• Thames Walk Car Park (opens in a new tab)
• Village Car Park (opens in a new tab)
• Winter Garden Car Park (opens in a new tab).

You are on External Area(s) (The Winter Garden). Skip to the next section.

External Area(s) (The Winter Garden)

• Digital wayfinders are not available.
• No wayfinding signage is provided in this area.
• This external area is not covered.
• The type of flooring in this area is wood and tarmac.
• The following types of seating can be found in this area; wooden benches and chairs without armrests.
• Background music is not played in this area.
• There is a children's play area which is located at the north side of the external area.
• There is step free access in this area.

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• Comments View
  • Picnic tables with attached seating are located in front of the Winter Garden overlooking the Winter Garden Lake.

You are on Outside Access (The Winter Garden Entrance). Skip to the next section.

Outside Access (The Winter Garden Entrance)

• This information is for the entrance located between Pizza Hut and Giraffe, opposite the Winter Garden Lake.
• This entrance gives access to The Winter Garden.
• The entrance area/door is clearly signed.
• This entrance sign says 'Bluewater Welcome'.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 236cm.
• There is a second set of doors.
• The door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 236cm.

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• Entrance View
  • There is not a member of staff available for assistance at this entrance.
• Comments View
  • There is a third set of doors at this entrance.
  • The doors open automatically.
  • The doors are double.
  • The width of the door opening is 222cm.

You are on Ramp(s) or Slope(s) (Food Hall). Skip to the next section.

Ramp(s) or Slope(s) (Food Hall)

• There is a ramp/slope located to the front right of the food hall as you enter via The Winter Garden entrance.
• The ramp/slope is used to access the food hall counters and the majority of the seating.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.
• The lighting levels at the ramp/slope are good.
• The ramp/slope does bypass the step(s).

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• Comments View
  • There is a slight slope ahead as you enter the food hall area via The Winter Garden entrance, in front of Nando's (shown in photographs 3 and 4).

You are on Step(s) (Food Hall). Skip to the next section.

Step(s) (Food Hall)

• There is a/are step(s) located to the front right of the food hall area.
• The step(s) is/are used to access the food hall counters and the majority of the food hall seating.
• There is/are 6 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are not between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

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• Comments View
  • There are similar steps ahead as you enter the food hall area via The Winter Garden entrance, in front of Nando's (shown in photographs 3 and 4).

You are on Internal Area(s) (The Winter Garden). Skip to the next section.

Internal Area(s) (The Winter Garden)

• Digital wayfinders are not available.
• Overhead signs are provided to aid wayfinding.
• The type of flooring in this area is marble.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is high colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are varied.
• Background music is played in this area.
• Background music is played throughout the area.
• There is step free access in this area.

You are on Lift (The Winter Garden and Upper Rose Gallery). Skip to the next section.

Lift (The Winter Garden and Upper Rose Gallery)

• There is a lift for public use.
• The lift is located between Eat and Zabardast in the Winter Garden and between Thorntons and Castle Fine Art on the Upper Rose Gallery level.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 53m (57yd 2ft) from the Winter Garden entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower and Upper.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 135cm (4ft 5in).
• The dimensions of the lift are 228cm x 178cm (7ft 6in x 5ft 10in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • The lift operates automatically on entry.

You are on Food Hall/Area (The Winter Garden). Skip to the next section.

Food Hall/Area (The Winter Garden)

• The food hall/area is located throughout The Winter Garden.
• The food hall/area can be accessed using the Winter Garden Entrance.
• The access point to the food hall/area is located on Lower Rose Gallery, between Eat and Bill's.
• There is step-free access to the food hall/area.
• There is ramped/sloped or stepped access within the food hall/area.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is tiles.
• This area does play background music.
• The lighting levels are varied.
• There are a number of independent food counters located around the food hall/area.
• The type of food, services, facilities and menus will vary depending on the individual food outlets.
• The height of the food and drink counter(s) is/are medium height (77cm - 109cm) and high (110cm+).
• There is not a low section at the food and drink counter(s) with a height of 76cm or below.
• There is a hearing assistance system at some of the food and drink counters.
• Food and/or drinks can be brought to the table.
• There is a shared seating area.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests on both sides.
• The nearest table is approximately 8m from the entrance/opening.
• The distance between the floor and the lowest table is 73cm.
• The distance between the floor and the highest table is 112cm.
• Additional facilities available within the food hall/area include; an accessible toilet, standard toilets and a parent and baby room.

You are on Entrance (The Winter Garden Toilet Area Entrance). Skip to the next section.

Entrance (The Winter Garden Toilet Area Entrance)

• This information is for the entrance located on the lower level, between Wasabi and Shawarma.
• The entrance area/door is clearly signed.
• This entrance sign says 'Toilets'.
• There is step-free access at this entrance.
• There are no doors at this entrance.
• The width of the door opening is 300cm.

You are on Accessible Toilet(s) (The Winter Garden Shared Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (The Winter Garden Shared Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the right hand side of the Winter Gardens toilet area.
  • This accessible toilet is approximately 10m (10yd 2ft) from the Winter Gardens toilet area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 196cm x 160cm (6ft 5in x 5ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 72cm (2ft 4in).
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 126cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 123cm (4ft).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Accessible Toilet(s) (The Winter Garden Shared Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (The Winter Garden Shared Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the right hand side of the Winter Garden toilet area.
  • This accessible toilet is approximately 8m (8yd 2ft) from the Winter Gardens toilet area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 149cm x 199cm (4ft 11in x 6ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 82cm (2ft 8in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 127cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 123cm (4ft).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 79cm (2ft 7in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 88cm (2ft 11in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Accessible Toilet(s) (The Winter Garden - Female). Skip to the next section.

Accessible Toilet(s) (The Winter Garden - Female)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the rear right of The Winter Gardens toilet area, in the standard female toilets.
  • This accessible toilet is approximately 21m (22yd 2ft) from the Winter Gardens toilet area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is not a shared toilet.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 171cm x 206cm (5ft 7in x 6ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 114cm (3ft 9in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 129cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 86cm (2ft 10in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
• Comments View
  • There is an additional accessible toilet in the female toilets area.
  • The additional accessible toilet was out of order at the time of the survey and could not be surveyed.

You are on Accessible Toilet(s) (The Winter Garden - Male). Skip to the next section.

Accessible Toilet(s) (The Winter Garden - Male)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the rear left of The Winter Gardens toilet area, in the standard male toilets.
  • This accessible toilet is approximately 18m (19yd 2ft) from the Winter Gardens toilet area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is not a shared toilet.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 165cm x 201cm (5ft 5in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 105cm (3ft 5in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 130cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 125cm (4ft 1in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 96cm (3ft 2in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (The Winter Garden). Skip to the next section.

Standard Toilet(s) (The Winter Garden)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located to the rear right of the Winter Gardens toilet area.
• The female toilet(s) is/are approximately 13m (14yd 8in) from the Winter Gardens toilet area entrance.
• There is step-free access to the female toilet(s).
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.
• The male toilet facilities that were surveyed are located to the rear left of The Winter Gardens toilet area.
• The male toilet(s) is/are approximately 10m (10yd 2ft) from the Winter Gardens toilet area entrance.
• There is step-free access to the male toilet(s).
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a lowered urinal available.
• The height of the lowered urinal is 50cm.
• There are no vertical wall-mounted grab rails at the lowered urinal.
• The lowered urinal does not contrast visually with the wall.
• There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.

You are on Family Room(s) (The Winter Garden Family Toilets). Skip to the next section.

Family Room(s) (The Winter Garden Family Toilets)

• Family Toilet is located on the left hand side as you enter The Winter Garden toilet area.
• There is not wayfinding signage for the room(s).
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There is a similar room adjacent to the room surveyed.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door(s) for the room(s) is/are not push pad activated.
• The door opens away from you (push) and is single.
• The door is easy to open.
• There is not a visual fire alarm beacon in the room(s).
• There is fixed furniture within the room(s).
• There is not sufficient space for a wheelchair user to turn within the room.
• The height of the counter is 91cm.
• The type of flooring in this family room is wood.
• Floor coverings in the room(s) are even with no trip hazards.
• The colour contrast between the walls and floor is low.
• The lighting levels are medium.
• There is not an accessible toilet within the Family Room.
• There are standard toilet facilities within the Family Room.
• Baby changing facilities are available.
• The height of the baby change table is 100cm.

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• Comments View
  • The Family Toilets are 11m from The Winter Gardens Toilet area entrance.

You are on Family Room(s) (The Winter Garden Baby Feeding Room). Skip to the next section.

Family Room(s) (The Winter Garden Baby Feeding Room)

• Baby Feeding Room is located on the right hand side of The Winter Gardens toilet area.
• There is not wayfinding signage for the room(s).
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door(s) for the room(s) is/are push pad activated.
• There is not a visual fire alarm beacon in the room(s).
• There is some fixed furniture within the room(s).
• There is sufficient space for a wheelchair user to turn within the room.
• The following types of seating are available in the Family Room; armchairs.
• The height of the counter is 96cm.
• There is a microwave on the counter at a height of 100cm - 115cmcm.
• The type of flooring in this family room is wood.
• Floor coverings in the room(s) are even with no trip hazards.
• The colour contrast between the walls and floor is low.
• The lighting levels are medium.
• There is low bench seating for older children and a wall mounted television.
  There is background music in the room as well as the television.
• There is not an accessible toilet within the Family Room.
• There are not standard toilet facilities within the Family Room.
• Baby changing facilities are not available.

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• Comments View
  • The door opens automatically by sliding.
  • The height of the external push pad is 106cm.
  • The height of the internal push pad 97cm.
  • The baby feeding room is 13m from The Winter Gardens toilet area entrance.
  • There are 2 private cubicles on the left hand side of the Baby Feeding room as you enter.
  • The door to the nearest private cubicle opens by sliding.
  • The door to the furthest private cubicle opens away from you (push).

You are on Parent and Baby Room (The Winter Garden Baby Change). Skip to the next section.

Parent and Baby Room (The Winter Garden Baby Change)

• There is a parent and baby room for public use.
• The parent and baby room is located to the right hand side of The Winter Garden toilet area.
• The parent and baby room is approximately 13m from the Winter Gardens toilet area entrance.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 101cm (3ft 4in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 90cm.
• The wash basin tap type is sensor.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

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• Comments View
  • There is a lowered baby change.
  • The height of the lowered baby change is 81cm.
  • The door opens automatically by sliding.
  • The height of the external push pad is 106cm.
  • The height of the internal push pad 97cm.

You are on Related Access Guides (Bluewater). Skip to the next section.

Related Access Guides (Bluewater)

• Bluewater - Customer Services link (new tab) - click here
• Bluewater - Guildhall link (new tab) - click here
• Bluewater - Management Suite link (new tab) - click here
• Bluewater - Moon Court link (new tab) - click here
• Bluewater - Rose Gallery link (new tab) - click here
• Bluewater - Shopmobility link (new tab) - click here
• Bluewater - Star Court link (new tab) - click here
• Bluewater - Sun Court link (new tab) - click here
• Bluewater - Thames Walk Blue link (new tab) - click here
• Bluewater - Thames Walk Yellow link (new tab) - click here
• Bluewater - The Plaza link (new tab) - click here
• Bluewater - The Village link (new tab) - click here
• Bluewater Nature Trail link (new tab) - click here