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Bournemouth Bus Station

Holdenhurst Road, Bournemouth, Dorset, BH8 8DN

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Access Guide

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Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Bournemouth.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Bournemouth.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Bournemouth Station Car Park.
    • The car park is located at the front of the station, off Holdenhurst Road.
    • There is not a designated drop off point.
  • Comments View
    • Please see the separate access guide for Bournemouth Station for details on the parking.

Outside Access (Main Entrance)

  • This information is for the entrance located off Holdenhurst Road.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is moderate.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Lighting levels are varied.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.

Level Change (Inside Access)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located throughout the bus station.
  • The ramp/slope is moderate.
  • Comments View
    • There is a steeper slope leading to stands 6 and 7 (photograph 2).

Outside Access (Ticket and Information Office Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 90cm (2ft 11in).

Level Change (Ticket and Information Office Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

Reception (Ticket and Information Office)

  • The desk/counter is 4m (4yd 1ft) from the ticket and information office entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are bright.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 08:00 - 17:30.
    • Tuesday 08:00 - 17:30.
    • Wednesday 08:00 - 17:30.
    • Thursday 08:00 - 17:30.
    • Friday 07:45 - 18:00.
    • Saturday 07:45 - 17:30.
    • Sunday 09:15 - 16:45.

Bus Station

  • There are 17 stands / bays.
  • The station is staffed.
  • There are generally 3 member(s) of staff on duty.
  • The station is not staffed between 17:30 - 08:00.
  • There is not an office to obtain help (other than the ticket office).
  • There is a ticket office / travel centre.
  • The ticket office / travel centre is located at the side of the bus station, by stand E.
  • The ticket office / travel centre is 45m (49yd 8in) from the main entrance.
  • Announcements are visual.
  • The bus companies operating within this station are National Express, Wilts and Dorset, Bournemouth Airport Shuttle, Transdev Yellow Buses and Shamrock Buses.
  • There is a taxi rank at the station.
  • The taxi rank is located between the bus and railway stations.
  • The taxi rank is 25m (27yd 1ft) from the main entrance.
  • Shops and services within the station include a coffee shop and the Tourist Information Office.
  • Not all key concourse shops and services have level access.

Bus Station Stand

  • Stand / Bay number(s) 1-7, A-H, J-K.
  • The stands accessed by ramp / slope are 1-7, A-H, J-K.
  • Comments View
    • The numbered stands are used by local buses.
    • The lettered stands are used by National Express coaches.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 28m (30yd 1ft) from the main entrance.
    • This accessible toilet is located on the left hand side of the station as you enter, next to stands A and B.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the ticket and information office.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 185cm x 166cm (6ft 1in x 5ft 5in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 128cm (4ft 2in).
    • There is no dropdown rail.
    • There is a flush, however it is not on the transfer side.
    • The tap type is push.
    • There is a mixer tap.
    • There is an emergency pull cord alarm in the cubicle.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is fair.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • Baby change facilities are located within the venue.
    • The baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 99cm (3ft 2in).

Standard Toilet(s)

Level Change (Accessible and Standard Toilets)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrances.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.