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Braintree Village - Guest Information Services

Charter Way, Chapel Hill, Braintree, Essex, CM77 8YH

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact guest services.

Braintree Village Parking

Outside Access (North Entrance)

  • This information is for the entrance located off the North Car Park.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Braintree Village'.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
  • There are no doors at this entrance.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 180cm.
  • The bollards do have an identification band to aid visually impaired people.
  • The ramp/slope is located on the path leading from the car park into the shopping area.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.

Outside Access (South Entrance)

  • This information is for the entrance located on the south side of the shopping village.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Braintree Village'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are no doors at this entrance.
  • There are fixed barriers at this entrance.
  • The minimum width between the fixed barriers is 100cm.
  • The bollards do have an identification band to aid visually impaired people.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

Entrance (Guest Information Services)

  • This information is for the entrance located at the bottom of the central shops.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Welcome to Guest Services'.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 89cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Reception

  • The reception point is located ahead as you enter via the Guest Information Services entrance.
  • The reception point is approximately 1m (3ft 3in) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 73cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • The type of flooring in the reception area is vinyl.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; armchairs.
  • There is sufficient space for a wheelchair user to use the waiting area.

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