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Bridges Shopping Centre

The Bridges, Sunderland, Tyne & Wear, SR1 3DR

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Access Guide

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Location

  • The venue is located within The Bridges Shopping Centre.
  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Sunderland.
  • The nearest Metro Station is Sunderland.

Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 17:30.
  • Sunday 11:00 - 17:00.

Parking

  • For parking details, please see the separate Bridges Shopping Centre car park guides.

Outside Access (Crowtree Road North Entrance)

  • This information is for the entrance located in Crowtree Road, leading from High Street West.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 145cm (4ft 9in).
  • Comments View
    • There are a set of manual double doors to the left and right of the automatic doors, which have the same measurements.

Level Change (Crowtree Road North Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Outside Access (Crowtree Road South Entrance)

  • This information is for the entrance located in Crowtree Road, near to the junction with Vine Place and Holmeside.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 145cm (4ft 9in).
  • Comments View
    • There are a set of manual double doors to the left and right of the automatic doors, which have the same measurements.

Level Change (Crowtree Road South Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Outside Access (Market Square Entrance 1)

  • This information is for the entrance located in Market Square, with Caffè Nero to the left.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 176cm (5ft 9in).
  • Comments View
    • There is a set of manual double doors to the left, with the same measurements.

Outside Access (Market Square Entrance 2)

  • This information is for the entrance located in Market Square, with Caffè Nero on the right.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 176cm (5ft 9in).
  • Comments View
    • There is a set of manual double doors to the left, with the same measurements.

Outside Access (Brougham Street Entrance 1)

  • This information is for the entrance located in Brougham Street.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 160cm (5ft 3in).
  • Comments View
    • There is another set of doors with the same specifications to the left.

Level Change (Brougham Street Entrance 1)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Outside Access (Brougham Street Entrance 2)

  • This information is for the entrance located in Brougham Street at the end of the street next to Marie Curie Cancer Care rear entrance.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 158cm (5ft 2in).

Level Change (Brougham Street Entrance 2)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does not bypass the step(s).

Reception (Customer Services / Information Point)

  • The desk/counter is 50m (54yd 2ft) from the Brougham Street entrance 1.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There is also a portable loop available for use within the shopping centre.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Other Floors (Rooftop Car Park to Shopping Centre 1)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments View
    • The stairs are in the corridor to the left, after the lift as you enter from the Brougham Street entrance 1 and on the south side of the rooftop car park, opposite rooftop car park entrance 2.

Lift (Rooftop Car Park to Shopping Centre 1)

  • There is a lift for public use.
  • The lift is located in the corridor to the left as you enter from the Brougham Street entrance 1 and on the south side of the rooftop car park, opposite roof top car park entrance 2.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • The lift is approximately 28m (30yd 1ft) from the Brougham Street entrance 1.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 128cm (4ft 2in).
  • The dimensions of the lift are 125cm x 245cm (4ft 1in x 8ft).
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Other Floors (Rooftop Car Park to Shopping Centre 2)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments View
    • The stairs are located to the right as you enter from the Brougham Street entrance 2 and next to Rosscare Mobility on level 2 as you enter from the rooftop car park.

Lift (Rooftop Car Park to Shopping Centre 2)

  • There is a lift for public use.
  • The lift is located to the right as you enter from the Brougham Street entrance 2 and next to Rosscare Mobility on level 2 as you enter from the roof top car park.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • The lift is approximately 8m (8yd 2ft) from the Brougham Street entrance 2.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 180cm x 170cm (5ft 11in x 5ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There is another lift to the right, which has the same specifications.

Accessible Toilet (Brougham Street)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 18m (19yd 2ft) from the Brougham Street entrance 1.
    • This accessible toilet is located in the corridor to the left as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 200cm x 250cm (6ft 7in x 8ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is another facility to the left of the one surveyed, which has the same specifications.

Standard Toilet(s) (Brougham Street)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the corridor to the left as you enter.
    • The female and male toilets are approximately 20m (21yd 2ft) from the Brougham Street entrance 1.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the far end cubicle of the female and male toilets.
    • The height of the baby change table once extended is 87cm (2ft 10in).
  • Comments View
    • The far end cubicles are slightly wider with no handrails.

Baby Changing Room - Ground Floor

  • The baby changing room is located in the corridor to the left as you enter from the Brougham Street entrance 1, next to the accessible toilet.
  • The baby changing room door opens away from you, is single, heavy and 91cm wide.
  • The baby changing table once extended is 87cm in height.
  • There is a sink, hand dryer and bin available in the room.

Baby Changing Room - First Floor

  • The baby changing room is located on the first floor, to the right as you exit the roof top car park to shopping centre 1 lift.
  • The door to the room opens away from you push, is single, heavy and 91cm wide.
  • There is one baby changing table which is 86cm in height.
  • There is a table, chairs with armrests, sink and bin available within the room.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.