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Citizens Advice

120 Rushey Green, Catford, Lewisham, London, SE6 4HQ

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Access Guide

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Opening Times (Reception)

  • Monday 10:00 - 13:00.
  • Monday 14:00 - 16:00.
  • Tuesday 10:00 - 13:00.
  • Tuesday 14:00 - 16:00.
  • Wednesday 10:00 - 13:00.
  • Wednesday 14:00 - 16:00.
  • Thursday 13:00 - 16:00.
  • Thursday 14:00 - 17:00.
  • Friday Closed.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • Opening times refer to the reception service only. An advice service is available on Tuesday and Friday 10:00 - 12:00.

Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Catford.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Catford Bridge.

Parking

  • The venue does not have its own car park.

Outside Access (Side Entrance)

  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 80cm (2ft 7in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are single width.
    • The doors are light.
    • The door opening is 77cm (2ft 6in) wide.

Level Change (Side Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located by Holbeach Road entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 104cm (3ft 5in).

Outside Access (Main Entrance)

  • There is level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 75cm (2ft 6in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are single width.
    • The doors are light.
    • The door opening is 77cm (2ft 6in) wide.

Reception

  • The reception desk is 3m (9ft 10in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.