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City Hall

Northumberland Road, Newcastle upon Tyne, NE1 8SF

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Access Guide

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Opening Times

  • Monday 10:30 - 17:15.
  • Tuesday 10:30 - 17:15.
  • Wednesday 10:30 - 17:15.
  • Thursday 10:30 - 17:15.
  • Friday 10:30 - 17:15.
  • Saturday 10:00 - 16:30.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Newcastle.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is College Street.
    • The car park is located off College Lane.
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 250cm x 1100cm (8ft 2in x 36ft 1in).
    • On street Blue Badge parking is located on Northumberland Road.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.
  • Comments View
    • John Dobson Street Car Park is also nearby.

Outside Access (Box Office Entrance)

  • This information is for the entrance located at the front of the box office building.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 82cm (2ft 8in) wide.

Level Change (Box Office Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in the doorway.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 162cm (5ft 4in) wide.

Level Change (Main Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 5 step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Accessible Entrance)

  • This information is for the entrance located at the side of the theatre on College Street.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 162cm (5ft 4in) wide.

Level Change (Accessible Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to and down into the theatre.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception (Box Office)

  • The desk is 2m (2yd 7in) from the box office entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There is a further box office desk to the left as you enter the main entrance.
    • It does not offer a lowered section.

Inside Access (Box Office)

  • There is level access to the service.
  • This venue does not play background music/noise.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Inside Access

  • There is not level access to the service.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Theatre)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down through the theatre.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading to the upper circle seating.
  • There is / are 3-12 step(s) to the area / service.
  • The lighting levels at the steps are adjustable.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are in the centre.
  • The ramp or slope does not bypass the step(s).

Theatre

  • There are designated spaces for wheelchair users.
  • Designated seating is located to the side of the theatre.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit beside you.
  • It is 20m (21yd 2ft) from the designated seating area to the nearest accessible toilet.
  • This venue does not provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is infrared.
  • Staff are trained to use the hearing system.
  • A deposit is not required for the sound enhancement system.
  • The rows suitable for hearing loops are all rows.
  • There is not a wheelchair to borrow.
  • Concessions are not available.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • The City Hall has 6 seating areas for every show for wheelchair users.
    • It is necessary for wheelchair seating to be booked in advance, via the box office.

Restaurant Bar Internal (Basement Bar and Refreshment Area)

  • The following information is for the bar.
  • Once inside, there is not level access to the service.
  • Food is not available from the bar.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 12m (13yd 4in) from the stairs.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 109cm (3ft 7in).
  • Comments View
    • A drinks service can be provided by city hall for people who are unable to access the Basement Bar and Refreshment Area.
    • Members of staff are available and can take drink orders and arrange for them to be bought to the foyer or auditorium, on request.

Level Change (Basement Bar and Refreshment Area)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading up to a raised area.
  • There is / are 3 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is / are clearly marked.
  • The step(s) is / are deep.
  • The steps do not have handrails.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B-G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Other View
    • The services / areas on the floors which are not accessible are the balcony on the first floor and the basement bar and refreshment area.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 23m (25yd 6in) from the accessible entrance.
    • The accessible toilet is located within the main foyer.
    • There is not level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is not push pad activated.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 170cm x 210cm (5ft 7in x 6ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 116cm (3ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There are not mirrors.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 98cm (3ft 3in).

Standard Toilet(s)

Level Change (Male Toilets)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading up to the urinal.
  • There is / are 1 step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.