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St Albans Civic Centre

St. Peter's Street, St. Albans, Hertfordshire, AL1 3JE

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Access Guide

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Introduction

Opening Times

  • Monday 08:45 - 17:15.
  • Tuesday 08:45 - 17:15.
  • Wednesday 08:45 - 17:15.
  • Thursday 08:45 - 17:15.
  • Friday 08:45 - 16:45.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in St. Albans.
  • The venue is in a pedestrian area.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is St. Albans City.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is The Civic Centre Car Park.
    • The car park is located on Civic Close at the foot of a steep incline.
  • Blue Badge On Street Parking View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 350cm x 480cm (11ft 6in x 15ft 9in).
    • On street Blue Badge parking is located on Civic Close at the foot of the approach ramp.
  • Standard On Street Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • There are 3 public Blue Badge bays on Civic Close which cannot be reserved.

Approach

  • Access to the Civic Centre is from either St Peter's Street or Civic Close.
  • There is level paved access from St Peter's Street.
  • There is steep ramped access from Civic Close.
  • There is stepped access from the concourse in front of the main entrance.
  • The steep ramp overcoming the steps is to the right as you face the main entrance.
  • Level access from St Peter's Street overcoming the steps is to the left as you face the main entrance.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on St Peter's Street.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 128cm.

Reception

  • The desk/counter is 9m (9yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • There is a Coffee Ethic kiosk on the right as you enter reception.
    • The kiosk is open from 08.30 to serve staff before the building opens.

The Hub

  • The Hub is a customer service area off the reception area.
  • There is a touch screen 88cm-150cm in height, for payments to all council departments.
  • Interview desks are 70cm high from the floor.
  • There are 3 interview rooms one shown in (photograph 6).
  • The interview rooms have a door width of 86cm .
  • For details of times and organisations visiting the hub please click here.

Other Floors (Public - G, 1)

  • Steps View
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are low.
  • Comments View
    • The going of the steps is 25cm restricted by a wooden stair rod.

Other Floors (LG, G, 1)

  • Steps View
    • The floors which are accessible by stairs are LG, G, 1.
    • There are 15 steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located opposite the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG, G, 1.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 10m (10yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 160cm x 150cm (5ft 3in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Council Chamber

  • The Council Chamber is located on the 1st floor level.
  • The chamber can be accessed via lift or stairs.
  • Access to the chamber is via two sets of push pad activated automatic doors.
  • The doors open towards you and are 122cm and 126cm wide respectively.
  • All councillor desks have a microphone.
  • An infra red loop system with headsets is fitted in the chamber.

Boardroom

  • The boardroom is on the 1st floor level accessed via lift or stairs.
  • The door is heavy, opens away from you and is 87cm wide.
  • Facilities within the boardroom include a projector, tv screen and flipchart.

Housing Options and Pace Rooms

  • The housing options room and pace room are on the 1st floor concourse.
  • Access to these rooms is via lift or stairs.
  • The doors are heavy, open towards you, with an opening width of 85cm.
  • The underside of the desks are 65cm and 69cm respectively.

Committee Rooms

  • There are 3 committee rooms on the lower ground floor.
  • They are named Committee Rooms 1, 2 and 3.
  • Access to the lower ground floor is via lift or stairs.
  • The doors to the rooms are heavy, open away from you and are 67cm wide.
  • The photographs show Committee Rooms 1, 2 and 3.

Changing Places

  • Location and access View
    • The facility is located In Civic Close, opposite the Civic Centre.
    • The facility is approximately 20m (21yd 2ft) from the main entrance.
    • There is not level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from the civic centre.
    • The door opens inwards.
    • The width of the door is 97cm (3ft 2in).
    • The dimensions of the facility are 299cm x 304cm (9ft 10in x 9ft 12in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 88cm (2ft 11in).
    • The transfer space on the right as you face the toilet is 150cm (4ft 11in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Dropdown rails are provided for the toilet.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The type of wash basin is adjustable.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is not available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.
  • Comments View
    • There is a steep incline on Civic Close leading to this facility.
    • There is a steep ramp from the Civic Centre entrance to this facility.
    • For access to the changing place facility please contact the civic centre reception.

Accessible Toilet (First Floor)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the lift.
    • This accessible toilet is located next to the Council Chamber on the 1st floor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 234cm x 158cm (7ft 8in x 5ft 2in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 273cm (8ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 119cm (3ft 11in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are bright.
  • Comments View
    • There is a walk-in shower facility with stepped access within this toilet that is currently not in use.

Accessible Toilet (Lower Ground)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 4m (4yd 1ft) from the lift.
    • This accessible toilet is located on the lower ground floor, to the left as you exit the lift.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 155cm x 265cm (5ft 1in x 8ft 8in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 105cm (3ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 82cm (2ft 8in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s) (Ground Floor)

Standard Toilet(s) (Lower Ground)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the lower ground floor near to the lift.
    • The female toilet(s) is/are approximately 10m (10yd 2ft) from the lift.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the lower ground floor near to the lift.
    • The male toilet(s) is/are approximately 5m (5yd 1ft) from the lift.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are bright.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.