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Clayhill Halls of Residence

81 Burney Avenue, Surbiton, Surrey, KT5 8DF

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Access Guide

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Introduction

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Surbiton.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Surbiton.
  • Comments View
    • The Clayhill Halls of Residence is managed and run by Grosvenor Facilities Management.
    • There are 59 Blocks situated at Clayhill.
    • The room adapted for a wheelchair user is located in Block 58.
    • Access to all blocks is gained with a key card which is issued to resident students only.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • The car park is located at the front of hall 58, to the right of the reception.
    • The car park type is open air/surface.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 350cm x 440cm (11ft 6in x 14ft 5in).
    • The nearest Blue Badge bay is 12m (13yd 4in) from the block 58 entrance.
    • The furthest Blue Badge bay is 23m (25yd 6in) from the block 58 entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Outside Access (Reception Block Entrance)

  • This information is for the entrance located at the front of the reception block.
  • There is not level access into the venue.
  • Reception Block Entrance
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 90cm (2ft 11in).

Level Change (Reception Block Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.

Reception

  • The desk/counter is 4m (4yd 1ft) from the reception block entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are bright.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access (Reception Block)

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • The lighting levels are bright.
  • Comments View
    • There is a Common Room located in the Reception Block for use by all resident students.

Outside Access (Block 58 Entrance)

  • This information is for the entrance located at the front of Block 58.
  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 85cm (2ft 9in).

Level Change (Block 58 Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading to the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 124cm (4ft 1in).

Outside Access (Blocks 1-57 and Block 59 Entrances)

  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 80cm (2ft 7in).

Level Change (Blocks 1-57 and Block 59 Entrances)

  • There is a/are step(s) to access this area/service.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • All blocks, except Block 58, have at least 1 step located immediately in front of the entrance.
    • The majority of the blocks have ramps or slopes leading to their entrance from the grounds however some blocks can be accessed via steps only.
    • A key card is required for access to these blocks.

Accommodation (Block 58, Flat A)

  • Location of Accessible Accommodation View
    • The establishment provides 2 accessible accommodation facilities with an ensuite and/or separate accessible bathroom.
    • The accessible facilities are located within Block 58.
    • There is level access from an accessible entrance.
    • The room number viewed was 58 A1.
    • The width of the door to the room is 88cm (2ft 11in).
    • The dimensions of the clear floor space are 160cm x 270cm (5ft 3in x 8ft 10in).
    • The bed is 60cm (1ft 12in) high.
    • The measurement between the bed base and floor is 48cm (1ft 7in).
    • Light switches are within 120cm (4ft) from floor level.
    • There is a functional emergency alarm in the room.
    • Assistance dogs are welcome to stay with residents in accessible accommodation.
  • Accessible Bathroom View
    • The information relates to the shared bathroom.
    • The dimensions of the bathroom are 250cm x 250cm (8ft 2in x 8ft 2in).
    • The door opens inwards.
    • The width of the door to the bathroom is 88cm (2ft 11in).
    • The door weight is heavy.
    • There is a functional emergency alarm in the bathroom.
    • The door is locked by a (no lock).
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The height of the wash basin is 74cm (2ft 5in).
    • There is a mixer tap.
    • The tap type is lever.
    • There is a lateral transfer space.
    • The measurement of lateral transfer space is 190cm (6ft 3in).
    • As you face the toilet pan the transfer space is on the right.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet pan the wall mounted grab rails are on both sides.
    • There are mirrors.
    • The mirrors are not placed at a lower level or at an angle for ease of use.
    • Disposal facilities are not available.
  • Bath and Shower View
    • There is not a bath.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head height is adjustable.
    • The type of shower controls used are lever.
    • There is no shower seat .
    • There are handrails available.
  • Colour contrast and lighting in accessible rooms View
    • The colour contrast between the external room door and wall is good.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal room door and wall is good.
    • The colour contrast between external ensuite / bathroom door and wall is good.
    • The lighting levels are bright.
  • Colour contrast and lighting in accessible bathroom View
    • The colour contrast between the internal bathroom door and wall is good.
    • The colour contrast between the walls and floor in the bathroom is good.
    • The colour contrast between the drop down rails and wall is poor.
    • The colour contrast between the grab rails and wall is poor.
    • Lighting levels are bright.
  • Auxiliary Aids - General View
    • Some of the rooms have auxiliary aids for people with sensory impairments.
    • Available auxiliary aids include flashing alarms and vibrating pillows.
    • Flashing fire alarms are available on request.
    • Vibrating fire alarms are available on request.
    • The accommodation does provide other auxiliary aids for people with mobility impairments.
    • Available mobility auxiliary aids include ceiling tracking hoists are available.
    • Assistance dogs are welcome to stay with residents in standard rooms.
  • Ground Floor Rooms View
    • Ground floor rooms do have level access.
    • Rooms are located throughout every block.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.

Inside Access (Block 58, Flat A)

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are bright.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G,1,2.
    • The stairs are located just inside each entrance.
    • There are 15+ steps between floors.
    • The lighting levels are bright.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are additional rooms.
  • Comments View
    • Each block has identical staircases leading to the same number of floors.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.