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Corporate Reception

London Borough of Croydon, Bernard Weatherill House, 8 Mint Walk, Croydon, CR0 1EA

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Access Guide

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Introduction

  • Comments View
    • Bernard Weatherill House is the new council headquarters of the London Borough of Croydon.
    • Corporate Reception is the main entrance for staff and councillors and also for business visitors.
    • The building also houses Access Croydon, which is the reception for customer services and the Community Space conference facilities.
    • Please see the separate guides to Access Point and Community Space.

Opening Times

  • Monday 08:45 - 17:00.
  • Tuesday 08:45 - 17:00.
  • Wednesday 08:45 - 17:00.
  • Thursday 08:45 - 17:00.
  • Friday 08:45 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Croydon.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is East Croydon.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 200cm x 500cm (6ft 7in x 16ft 5in).
    • On street Blue Badge parking is located on Fell Road.
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 200cm x 500cm (6ft 7in x 16ft 5in).
    • Standard marked parking bays are located on Mint Walk and Fell Road.
    • There is not a designated drop off point.
  • Comments View
    • Fell Road is level or has easy slopes.
    • Mint Walk has moderate and steep slopes.

Outside Access (Corporate Reception Entrance)

  • This information is for the entrance located on Fell Road.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 120cm (3ft 11in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 120cm (3ft 11in) wide.
  • Comments View
    • The sliding doors are operated by movement sensor.

Level Change (Corporate Reception Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to both sides and in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Reception

  • The desk is 8m (8yd 2ft) from the Corporate Reception entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium.
  • The desk has a lowered section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use system.
  • Comments View
    • To the left of the reception desk are the security barriers.
    • The barriers are operated by security fob or by reception staff.
    • There is one 90cm wide barrier.
    • Standard barriers are 59cm wide.
    • The foyer has fixed bench and sofa-style seating, without armrests.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • The staff offices are mainly open plan with informal meeting and refreshment areas.
    • There are 30 private meeting rooms in a range of sizes from 4 - 20 person capacity on Level 1.
    • The rooms have interactive whiteboards and portable hearing loops available.
    • It is intended that these rooms will be available to hire by the public.
    • There are internal routes for staff from these areas to the main atrium in Access Croydon and to the Community Space.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G - 12.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift (Main Lifts)

  • There is a lift for public use.
  • The lift is located to the left, after the security barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B - 12.
  • The lift is 20m (21yd 2ft) from the Corporate Reception entrance.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 185cm x 155cm (6ft 1in x 5ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There are four lifts in this area, plus two glass lifts overlooking the atrium opposite.
    • There are two further lifts in the annex on the opposite side of the the building.
    • These serve as an internal link to the Community Space and to the staff-only entrance next to the Community Space entrance.

Lift (Atrium Lift)

  • There is a lift for public use.
  • The lift is located to the right after the security barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G - 12.
  • The lift is 20m (21yd 2ft) from the Corporate Reception entrance.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 145cm x 185cm (4ft 9in x 6ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Changing Places (Access Croydon)

  • Location and access View
    • The facility is located to the rear right of the atrium area.
    • The facility is 36m (39yd 1ft) from the Access Croydon entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from staff.
    • The dimensions of the facility are 280cm x 500cm (9ft 2in x 16ft 5in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 390cm (12ft 10in).
    • The transfer space on the right as you face the toilet is 80cm (2ft 7in).
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rails are on both sides.
    • The type of sink is adjustable.
    • Wall mounted hand rails are not available at the sink.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is available.
    • It is not a push button style alarm.
  • Comments View
    • Staff are available to provide instruction in the use of the equipment.
    • Users must provide their own sling for the hoist.
    • The facility can be reached from the Corporate Reception foyer via an internal staff access door which links to the Access Croydon atrium area.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 15m (16yd 1ft) from the reception.
    • The accessible toilet is located in the lift lobby area. On the upper floors, the accessible toilets are 8m from the lifts.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 152cm x 222cm (4ft 12in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There are similar accessible toilets in this location on every floor.
    • The toilets on the ground floor and all the even-number floors have the transfer space to the left.
    • The toilets on the odd-number floors have the transfer space to the right.
    • There are further accessible toilets on the opposite side of the building on level 1.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.
  • Home visits / services are available.