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Costa Coffee

5-6 The Maltings Shopping Centre, St. Albans, Hertfordshire, AL1 3HS

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Accessibility Guide

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Opening Times

  • Monday 07:30 - 18:00.
  • Tuesday 07:30 - 18:00.
  • Wednesday 07:30 - 18:00.
  • Thursday 07:30 - 18:00.
  • Friday 07:30 - 18:00.
  • Saturday 07:30 - 18:00.
  • Sunday 10:00 - 16:00.

Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in St. Albans.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is St. Albans City.

Parking

  • The venue does not have its own car park.

Outside Access (The Maltings Shopping Centre)

  • There is level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 82cm (2ft 8in) wide.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • This venue does play background music.
  • Lighting levels are low.

Eating and Drinking

  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are available in Braille.
  • Menus are available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is light snacks.

Other Floors

  • Steps
    • The floors which are accessible by stairs are LG-G.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Other
    • The services on the floors which are not accessible are the toilets.

Accessible Toilet

  • Location and Access
    • There are accessible toilets within this venue designated for public use.
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 12m (13yd) from the accessible entrance.
    • The accessible toilet is located to the left of the food counter.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 199cm x 150cm (6ft 6in x 4ft 11in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 58cm (1ft 11in).
    • The tap type is lever.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 56cm (1ft 10in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the walls and floor is fair.
  • Comments
    • Wall mounted and drop down rails are available.
    • There are baby changing facilities in the adapted toilet.
    • .

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilets are available.
  • Access to Standard Female Toilet(s)
    • The female toilets are located downstairs through the door on the right hand side.
    • The female toilets are 25m (27yd) from the accessible entrance.
    • Inside the venue, there is not level access to the female toilet.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s)
    • The male toilets are located downstairs through the door on the right hand side.
    • The male toilets are 25m (27yd) from the accessible entrance.
    • Inside the venue, there is not level access to the male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are not located within the venue.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.
  • Comments
    • Staff are trained to take TypeTalk calls.