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Crisis House (East Surrey) Redhill

1 Princes Road, Redhill, Surrey, RH1 6JJ

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Accessibility Guide

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Introduction

  • Services / facilities within the building include accommodation for people with mental health problems in a crisis situation.

Opening Times

  • The venue is open 24hrs.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Earlswood.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is free for all users.
    • The car park is located at the side of the building.
    • The car park type is open air/surface.
    • There is/are 1 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 240cm x 490cm (7ft 10in x 16ft 1in).
    • The nearest designated bay is 15m (16yd 1ft) from the accessible gate.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is concrete.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.

Outside Access (Accessible Gate)

  • This information is for the entrance located next to the car park.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 85cm (2ft 9in) wide.
  • Comments
    • The accessible gate gives access to the rear of the building and the ramped access to the accessible room.

Level Change (Accessible Gate)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the gate.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Outside Access (Accessible Room)

  • This information is for the entrance located at the rear of the building.
  • There is not level access into the venue.
  • The main door(s) open by sliding.
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 104cm (3ft 5in) wide.
  • Second set of doors
    • There is a small raised threshold in the doorway.
  • Comments
    • The accessible gate gives access to the rear of the building and this entrance.

Level Change (Accessible Room)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located at the rear of the building leading to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.

Outside Access (Male Resident Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 70cm (2ft 4in) wide.

Level Change (Male Resident Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the entrance.
  • The ramp or slope is easy.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located at the entrance.
  • There is / are 1 step(s) to the area / service.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are shallow.
  • The steps do not have handrails.

Outside Access (Female Resident Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • Female Resident Entrance
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 70cm (2ft 4in) wide.

Level Change (Female Resident Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located at the entrance.
  • There is / are 1 step(s) to the area / service.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are shallow.
  • The steps do not have handrails.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Motorised scooters are not allowed in public parts of the venue.
  • The type of flooring in walkways and corridors is carpet.
  • The lighting levels are varied.

Accommodation

  • Location of Accessible Accommodation
    • The establishment provides 1 accessible accommodation facilities with an ensuite and/or separate accessible bathroom.
    • The accessible facilities are located within the room.
    • There is level access from an accessible entrance.
    • The room number viewed was 7.
    • The width of the door to the room is 76cm (2ft 6in).
    • The dimensions of the clear floor space are 180cm x 110cm (5ft 11in x 3ft 7in).
    • The bed is 65cm (2ft 2in) high.
    • The measurement between the bed base and floor is 48cm (1ft 7in).
    • Light switches are not within 120cm (4ft) from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • Other accessible facilities available in the bedroom are a height adjustable bed.
    • Assistance dogs are welcome to stay with residents in accessible accommodation.
  • Accessible Bathroom
    • The information relates to the ensuite.
    • The dimensions of the bathroom are 236cm x 250cm (7ft 9in x 8ft 2in).
    • The door opens inwards.
    • The width of the door to the bathroom is 76cm (2ft 6in).
    • The door weight is light.
    • There is not a functional emergency alarm in the bathroom.
    • It is out of reach (higher than 10cm (4") from floor).
    • The door is locked by a sliding bolt.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The height of the sink is 87cm (2ft 10in).
    • There is a mixer tap.
    • The tap type is lever.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet pan the wall mounted grab rails are on the left.
    • There are mirrors.
    • The mirrors are not placed at a lower level or at an angle for ease of use.
    • Disposal facilities are available.
  • Wheel In Shower
    • There is a wheel in shower.
    • The shower head height is adjustable.
    • The type of shower controls used are lever.
    • The shower seat is flip down.
    • The shower seat height is 48cm (1ft 7in).
    • There are handrails available.
  • Colour contrast and lighting in accessible rooms
    • The colour contrast between the external room door and wall is poor.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal room door and wall is poor.
    • The colour contrast between external ensuite / bathroom door and wall is poor.
    • The lighting levels are medium.
  • Colour contrast and lighting in accessible bathroom
    • The colour contrast between the internal bathroom door and wall is poor.
    • The colour contrast between the walls and floor in the bathroom is good.
    • The colour contrast between the drop down rails and wall is good.
    • The colour contrast between the grab rails and wall is good.
    • Lighting levels are low.
  • Comments
    • Access to the garden from the en suite room is via a 104cm wide sliding door and then a moderate slope.

Other Floors

  • Steps
    • The floors which are accessible by stairs are G-1.
    • There are 13 steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
    • The lighting levels are medium.
  • Other
    • The services / areas on the floors which are not accessible are accommodation.
  • Comments
    • An identical set of stairs are located in the male residence.

Accessible Toilet

  • Location and Access
    • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilets are available.
  • Access to Standard Female Toilet(s)
    • The female toilets are located ahead as you enter and then to the left.
    • The female toilets are 5m (5yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female toilet.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s)
    • The male toilets are located ahead as you enter and then to the left.
    • The male toilets are 5m (5yd 1ft) from the male resident entrance.
    • Inside the venue, there is level access to the male toilet.
    • Lighting levels are medium.

Standard Bathroom (Male)

  • The bathroom is male.
  • Lighting levels are bright.
  • The facilities available in the standard bathroom include a toilet, a bath, a bath with shower and a sink.
  • Comments
    • A similar facility is located in the female residence.

Additional Info Health

  • The most commonly produced documents could be provided in other formats.
  • Documents in Braille, large print and different languages format can be requested.