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Crook Hall and Gardens - Gardens

Frankland Lane, Sidegate, Durham, County Durham, DH1 5SZ

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Accessibility Guide

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Introduction

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Durham.

Opening times

  • Crook Hall and Gardens is open: Sunday, Monday, Tuesday, Wednesday: 11:00 to 17:00. If there are no weddings on the venue will be open on other days, please telephone to confirm.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • The car park type is open air/surface.
  • There is/are 0 designated parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
  • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the cafe.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 105cm (3ft 5in).

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located at the front of the main entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Reception (Tickets)

  • The desk/counter is 1m (3ft 3in) from the cafe entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Outside Access (Cafe - Outdoor Seating - Gardens)

  • This information is for the entrance located to the left after you enter the cafe.
  • There is level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 105cm (3ft 5in) wide.

Outside Access (Car Park - Gardens)

  • This information is for the entrance located off the side of the cark.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 115cm (3ft 9in).
  • Comments
    • This entrance can be used to overcome the steps leading from the cafe to the gardens.
    • Please go to the cafe first to purchase your tickets for the garden.
    • A member will of staff will then go and unlock the gate for you.

Level Change (Car Park - Gardens)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Gardens

  • From the cafe there are 7 medium steps with handrails on both sides leading from the outdoor seating area to the gardens.
  • This can be overcome by using the car park to gardens entrance.
  • There is a moderate slope leading up from the cafe and car park entrance to the majority of the gardens.
  • There are some surfaced paths, some with block paving and some with grass.
  • The paths can be uneven in places.
  • There are easy and moderate slopes in places.
  • There are benches located around the gardens.
  • There are some areas of the gardens accessed by 1 or 2 shallow or medium steps.
  • There are 8 medium steps leading from the gardens to the courtyard at the rear of the hall.

Accessible Toilet

  • There are accessible toilets available within the cafe.

Standard Toilet(s)

  • There are standard toilets located within the cafe and hall.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.