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Getting to the Genting Arena

Resorts World Arena, NEC, Perimeter Road, Birmingham, West Midlands, B40 1NT

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact by telephoning 0121 780 4141, then going to extension 46108 or ring us directly on 0121 644 6108. For any visitors who do not pre-book, remaining stock will be issued on a first come first served basis.

Getting Here

  • By Road
    • Situated on the NEC site, the Genting Arena is right at the heart of the UK motorway network.
      Sat Nav users can follow B40 1NT and once on site just look for the directional signage to your event.
    • The NEC site runs a free convenient shuttle bus service from the east car parks to the Genting Arena on show days.
      They normally operate from half an hour before Arena doors open time, to 1 hour after the show.
  • By Bus
    • There is a bus stop within 150 metres of the venue.
    • Buses are available from Birmingham Coach Station to Birmingham Airport.
      The Genting Arena is situated a few minutes away.
      Buses are also available from Birmingham Coach Station via Birmingham Moor Street Bus/Rail Interchange.
      The 900 local bus service runs every 20 minutes during the day and takes approximately 30 minutes. Buses from Birmingham New Street Station and Solihull Stations are also available.
  • By Train
    • The nearest Railway Station is Birmingham International Rail Station.
    • The Genting Arena is right next to Birmingham International Rail Station.
      If your train doesn’t go there, you can catch a connecting train at Birmingham New Street.
      Trains are regular and take 10-15 mins.
      Buses can be caught at Birmingham Moor Street and Solihull stations.

Parking (S1 Car Park)

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located at the side of the venue.
    • The car park type is open air/surface.
    • There is/are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 350cm x 500cm (11ft 6in x 16ft 5in).
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.
  • Comments
    • Parking bay dimensions vary throughout the car park.
    • Although all parking spaces within the S1 car park are allocated to Blue Badge holders during events/performances, these are not marked specifically for Blue Badge holders. Please phone the venue on 0121 780 4141 for more information.
    • Parking is available on a first come first served basis.
    • The car park is manned by a member of staff.
    • Additional parking is available throughout the NEC site, these car parks are serviced by free shuttle buses which are accessible to wheelchair users.

Parking (S3 Car park)

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 0 designated parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.
  • Comments
    • Parking bay dimensions vary throughout the car park.
    • Parking is available on a first come first served basis.
    • The car park is manned by a member of staff.
    • Additional parking is available throughout the NEC site, these car parks are serviced by free shuttle buses which are accessible to wheelchair users.

Outer Concourse

  • The surface of the outer concourse varies between tarmac and concrete tiles.
  • Outer concourse surfaces are uneven.
  • Bollards are located on the approach to the venue from the car park.
  • The width between bollards is 118cm.
  • There is an/are easy slope(s)/ramp(s) on the outer concourse leading to the arena entrances.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the Genting Arena.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 178cm (5ft 10in) wide.
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are double width.
    • The door opening is 166cm (5ft 5in) wide.
  • Comments
    • Additional manual double doors are available at the first and second set of doors.
    • These doors open towards you and have a door width of 168cm.
    • There is a member of staff available at this entrance for assistance during events/performances.
    • There are numerous sets of turnstiles situated ahead as you enter the main entrance.
    • The width of the turnstiles is 54cm.
    • Two accessible gates are available either side of the turnstiles.
    • The gates open automatically via a push button.
    • The width of the accessible gates is 95cm.
    • Fixed and handheld ticket scanners are located at the turnstiles.
    • The height of the fixed ticket scanners is 104cm high.

Outside Access (Lakeside Hospitality Suite Main Entrance)

  • This information is for the entrance located at the side of the Arena.
  • The main door(s) open automatically (towards you).
  • The doors are double width.
  • The door opening is 182cm (5ft 12in) wide.

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