You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include: large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.
• There is not a designated place of safety which can be used by people who may feel scared or at risk.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Grand Opera House York is located on Clifford Street, accessed via the B1227 from the West, and Copper Gate from the East.
  • There is on-street standard parking on Cumberland Street.
    Discounted parking is available at Shambles Q Park. Entry to this car park is via Garden Place.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • Bus stops are located on Clifford Street, approximately 50 metres from the Opera House.
• By Train View
  • The nearest Railway Station is York.
  • For more information on York station please click here (opens new tab).

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the venue.
• The nearest train station is York Station.
• The venue does not have its own car park.
• Public parking is not available within approximately 200m of the venue.
• There are no parking facilities available at the branch.

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• Comments View
  • Public car parks are available near the venue.
    
  • Castle car park, off Tower Street, is approximately 4 minutes from the venue. There are 30 Blue Badge bays which are free to park in.
    
  • Coppergate car park, off Piccadilly, is approximately 5 minutes from the venue. There are 16 Blue Badge bays which are free to park in.

You are on Theatre Information. Skip to the next section.

Theatre Information

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• General Information View
  • The Grand Opera House is located on Clifford Street in the centre of York.
• Theatre Information View
  • The designated seating within the theatre is located in the stalls seating area. Please contact the venue for details.
  • Advanced bookings are available.
  • Concessions are available.
  • Tickets are free for companions/carers.
  • There is a free Access Membership Scheme available. The Nimbus access card is valid at this venue. Both schemes give access to concessions and designated seating.
• Facilities for Hearing Impaired Patrons View
  • There is a hearing assistance system available in the theatre(s).
  • There is a/are headset hearing assistance system(s) in the theatre(s).
  • The hearing assistance system does not cover all areas of the theatre(s).
  • The hearing assistance system was not tested at the time of the survey.
  • Some performances are captioned.
  • The Subtitles screen is suspended at the top of the stage, just below the header curtain, during captioned performances.
  • Some performances are signed.
  • The signer stands to the left of the stage during signed performances. Designated seating closer to the stage can be arranged when booking.
• Facilities for Visually Impaired Patrons View
  • Some performances are audio described.
  • Designated seating closer to the stage can be arranged when booking. Audio description is available via headsets. Assistance dogs are allowed in the seating area. Staff can also take care of assistance dogs during performances if required. Touch tours are available for shows that provide Audio Description.
• Autism Friendly/Relaxed Performances View
  • The Ambassador Lounge, opposite the stalls, is used as a dedicated sensory/chill out room during relaxed performances. Lighting and sounds are reduced in volume, and any loud noises are usually removed from the performance. Extra staff are on hand to provide assistance.
• Comments View
  • Additional information is available at:
    https://www.atgtickets.com/venues/grand-opera-house-york/info/.

You are on Outside Access (Accessible Entrance to Stalls Designated Seating And Accessible Toilet). Skip to the next section.

Outside Access (Accessible Entrance to Stalls Designated Seating And Accessible Toilet)

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• Entrance View
  • This information is for the entrance located on King Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Grand Opera House accessible entrance'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 122cm (4ft).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 134cm.
  • There is a slope with a very easy incline.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.

You are on Accessible Toilet(s) (Stalls - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Stalls - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the right of the King Street accessible entrance.
  • This accessible toilet is approximately 3m (3yd 10in) from the King Street accessible entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 88cm (2ft 11in).
  • The contrast between the internal door and wall is fair.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 156cm x 151cm (5ft 1in x 4ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 48cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 70cm (2ft 4in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 108cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 88cm.
  • The shelf is located where it is reachable.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 91cm (2ft 12in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 93cm (3ft 1in).
  • The contrast between the towel dispenser and the wall is good.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 81cm.

You are on Outside Access (Clifford Street Box Office Entrance). Skip to the next section.

Outside Access (Clifford Street Box Office Entrance)

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• Entrance View
  • This information is for the entrance located Clifford Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Grand Opera House'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 143cm.
• Ramp/Slope View
  • The ramp/slope is located directly inside the entrance door.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are moderate to good.

You are on Ramp(s) or Slope(s) (Clifford Street Box Office Entrance). Skip to the next section.

Ramp(s) or Slope(s) (Clifford Street Box Office Entrance)

• There is a ramp/slope located in front of the entrance.
• The ramp/slope is used to access the Clifford Street box office entrance.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 140cm (4ft 7in).

You are on Counter (Box Office). Skip to the next section.

Counter (Box Office)

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• Counter View
  • The counter is located to the left of the Clifford Street box office entrance.
  • The counter is approximately 5m (5yd 1ft) from the Clifford Street box office entrance.
  • The counter is clearly visible from the entrance.
  • There is ramped/sloped access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 113cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 88cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is carpet.
• Seating Area View
  • There is not a seating area close to the counter.

You are on Counter (Box Office Kiosk). Skip to the next section.

Counter (Box Office Kiosk)

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• Counter View
  • The counter is located to the right of the box office.
  • The counter is approximately 18m (19yd 2ft) from the box office entrance.
  • The counter is clearly visible from the entrance.
  • There is stepped access to the counter.
  • The kiosks serves drinks and snacks before the start of performances and during intervals.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 88cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 83cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Seating Area View
  • There is not a seating area close to the counter.

You are on Step(s) (Box Office Kiosk). Skip to the next section.

Step(s) (Box Office Kiosk)

• There is a/are step(s) located between the Box Office and the Box Office Kiosk.
• The step(s) is/are used to access the theatre from the Box Office.
• There is/are 6 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 12cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are in the centre of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do not cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.
• There is no handrail at the second set of steps.

You are on Other Floors (Right Side of Auditorium). Skip to the next section.

Other Floors (Right Side of Auditorium)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located after the box office counter.
  • The stairs are approximately 15m from the box office entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are Foyer, Stalls, Dress Circle and Grand Circle levels.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
• Other Information View
  • The area(s) on the floors which are not accessible is/are the Foyer, Dress Circle and Grand Circle levels.

You are on Theatre Seating Area(s) (Stalls). Skip to the next section.

Theatre Seating Area(s) (Stalls)

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• Access to Seating View
  • The information below describes access to the Stalls.
  • The theatre area is located at the rear of the auditorium.
  • There is step-free access to the theatre area.
  • The entrance area/door is clearly signed.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 144cm.
  • All doors accessing the area are not similar.
  • There are two other entrances to the stalls seating area.
    Both entrances have stepped access.
  • The doors is/are permanently held open before and after performances.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to rows A to R.
• Theatre Area Information View
  • This information refers to the Stalls.
  • The type of flooring in the seating area is carpet.
  • There are seats with armrests on both sides.
  • The width of the rows of seating is 41cm.
  • The lighting level before and after performances is moderate to good.
  • The nearest accessible toilet is located at the rear of the auditorium next to the accessible entrance.
  • There is step free access to a row/rows of seating.
  • The row(s) with step free access is/are row(s) A to R.
  • The access to the majority of seating is located either side of the seats (against wall).
  • There is ramped/sloped access to the majority of seating.
  • The gradient of the ramp/slope is slight.
  • There are not handrail(s) at the ramp.
  • The lighting level at the ramp/slope before and after performances is moderate to good.
  • The lighting level at the ramp/slope during performances is low to moderate.
  • The ramp/slope is not clearly illuminated during performances.
• Designated Seating Area(s) View
  • There is designated seating available in this area.
  • The designated seating area(s) is/are located on rows G, H, M, N and R.
  • The designated seating area(s) is/are not clearly marked/signed.
  • There is ramped/sloped access to the designated seating area(s).
  • There is/are 10 designated space(s) for wheelchair users.
  • Wheelchairs may be left with the patron.
  • The visibility of the stage from this seating area is good.
  • Companions/carers sit next to the patron.
  • There is sufficient space for an assistance dog to rest next to you.

You are on Eating and Drinking (Ambassador Lounge). Skip to the next section.

Eating and Drinking (Ambassador Lounge)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the Stalls level to the right of the auditorium.
  • There is step-free access to the bar.
  • For access there is a single manual door which is permanently held open.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a bar where drinks can be ordered.
  • Staff cannot bring food and/or drinks to tables.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 107cm.
  • There is not a moveable card machine available for payment.
  • The type of flooring in this area is laminate.
  • The lighting levels are moderate to good.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 73cm.
  • The distance between the floor and the underside of the highest dining table is 109cm.
  • The standard height for the underside of dining tables is 73cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are coffee tables, high tables and high stools.
  • The type of flooring in this area is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Outside Access (Cumberland Street Entrance). Skip to the next section.

Outside Access (Cumberland Street Entrance)

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• Entrance View
  • This information is for the entrance located on Cumberland Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Grand Opera House'.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 188cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 119cm.
  • There is a member of staff available for assistance at this entrance.
  • Doors are permanently held open before, during and after performances.
• Step(s) View
  • The step(s) is/are located after the first set of doors.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 29cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are moderate to good.

You are on Theatre Foyer. Skip to the next section.

Theatre Foyer

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• Theatre Foyer View
  • The theatre foyer is located at the side of the venue, accessed via the Cumberland Street entrance.
  • There is stepped access to the theatre foyer.
  • There is step-free access throughout the foyer.
  • The type of flooring in the foyer is carpet.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
  • Wayfinding signage is available.
  • The nearest seating is located in the Foyer Bar.
  • The foyer does not play background music.
• Box Office View
  • There is not a/are not box office within the foyer.
• Bar View
  • There is not a bar within the foyer.

You are on Counter (Foyer Kiosk). Skip to the next section.

Counter (Foyer Kiosk)

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• Counter View
  • The counter is located in the Foyer.
  • The counter is approximately 4m (4yd 1ft) from the Cumberland Street entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 97cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is carpet.
• Seating Area View
  • There is not a seating area close to the counter.

You are on Eating and Drinking (Foyer Bar). Skip to the next section.

Eating and Drinking (Foyer Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the ground floor of the theatre, to the right of the Cumberland Street entrance.
  • There is step-free access to the bar.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • An app is available which provides delivery of drink and snacks to your seat. Please speak to staff for details.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system.
  • There is not a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 107cm.
  • There is not a moveable card machine available for payment.
  • The type of flooring in this area is laminate.
  • The lighting levels are moderate to good.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 73cm.
  • The distance between the floor and the underside of the highest dining table is 107cm.
  • The standard height for the underside of dining tables is 73cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are high tables, bench seats and high stools.
  • The type of flooring in this area is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Ladies - Foyer Level). Skip to the next section.

Standard Toilet(s) (Ladies - Foyer Level)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located on the foyer level, to the left of the Cumberland Street entrance.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 16m from the Cumberland Street entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • There is a similar female toilet 10m along the corridor.

You are on Other Floors (Left Side of Auditorium). Skip to the next section.

Other Floors (Left Side of Auditorium)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located at the left side of the auditorium.
  • The stairs are approximately 24m from the Cumberland Street entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are Foyer, Stalls, Dress Circle and Grand Circle levels.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Other Information View
  • The area(s) on the floors which are not accessible is/are the Foyer, Dress Circle and Grand Circle levels.

You are on Theatre Seating Area(s) (Dress Circle). Skip to the next section.

Theatre Seating Area(s) (Dress Circle)

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• Access to Seating View
  • The information below describes access to the Dress Circle.
  • The theatre area is located on the Dress Circle level to the right of the auditorium.
  • There is stepped access to the theatre area.
  • The entrance area/door is clearly signed.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 114cm.
  • The doors is/are permanently held open before and after performances.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to rows A to J.
  • There is/are 13 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting level at the steps before and after performances is moderate to good.
  • The lighting level at the steps during performances is moderate to good.
  • The steps are clearly illuminated during performances.
• Theatre Area Information View
  • This information refers to the Dress Circle.
  • The type of flooring in the seating area is carpet.
  • There are flip-down seats with armrests on both sides.
  • The width of the rows of seating is 39cm.
  • The lighting level before and after performances is moderate to good.
  • The nearest accessible toilet is located in the Dress Circle bar.
  • There is not step free access to a row/rows of seating.
  • The access to the majority of seating is located either side of the seats (against wall).
  • There is stepped access to the majority of seating.
  • There is/are 17 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The depth of the step(s) is/are between the 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are wall mounted.
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting level at the steps before and after performances is moderate to good.
  • The lighting level at the steps during performances is low to moderate.
  • The steps are not clearly illuminated during performances.
• Designated Seating Area(s) View
  • There is not designated seating available in this area.

You are on Eating and Drinking (Dress Circle Bar). Skip to the next section.

Eating and Drinking (Dress Circle Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the Dress Circle level to the right of the auditorium.
  • There is stepped access to the bar.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system .
  • There is not a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 107cm.
  • There is not a moveable card machine available for payment.
  • The type of flooring in this area is laminate.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 73cm.
  • The distance between the floor and the underside of the highest dining table is 109cm.
  • The standard height for the underside of dining tables is 73cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are armchairs and high stools.
  • The type of flooring in this area is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Dress Circle Bar). Skip to the next section.

Standard Toilet(s) (Dress Circle Bar)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located at the rear of the Dress Circle Bar.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the Dress Circle Bar entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Standard Toilet(s) (Men's - Dress Circle Level). Skip to the next section.

Standard Toilet(s) (Men's - Dress Circle Level)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located on the dress circle mezzanine level.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 13m from the dress circle entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is fair.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

You are on Theatre Seating Area(s) (Grand Circle). Skip to the next section.

Theatre Seating Area(s) (Grand Circle)

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• Access to Seating View
  • The information below describes access to the Grand Circle.
  • The theatre area is located on the second floor of the theatre, to the right of the auditorium.
  • There is stepped access to the theatre area.
  • The entrance area/door is clearly signed.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 115cm.
  • All doors accessing the area are similar.
  • The doors is/are permanently held open before and after performances.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to A to J.
  • There is/are 15 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting level at the steps before and after performances is moderate to good.
  • The lighting level at the steps during performances is low to moderate.
  • The steps are not clearly illuminated during performances.
• Theatre Area Information View
  • This information refers to the Grand Circle.
  • The type of flooring in the seating area is carpet.
  • There are seats with armrests on both sides.
  • The width of the rows of seating is 41cm.
  • The lighting level before and after performances is moderate to good.
  • The nearest accessible toilet is located on the stalls level to the right of the King Street entrance.
  • There is not step free access to a row/rows of seating.
  • The access to the majority of seating is located either side of the seats (against wall).
  • There is stepped access to the majority of seating.
• Designated Seating Area(s) View
  • There is not designated seating available in this area.
  • The nearest designated seating to this area is located in the stalls seating area.

You are on Eating and Drinking (Grand Circle Bar). Skip to the next section.

Eating and Drinking (Grand Circle Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the Grand Circle level to the right of the auditorium.
  • There is stepped access to the bar.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system.
  • There is not a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 107cm.
  • There is not a moveable card machine available for payment.
• Tables and Seating View
  • The height between the floor and the underside of the lowest dining table is 56cm.
  • The distance between the floor and the underside of the highest dining table is 109cm.
  • The standard height for the underside of dining tables is 56cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are armchairs, sofas, stools and high stools.
  • The type of flooring in this area is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Grand Circle Bar). Skip to the next section.

Standard Toilet(s) (Grand Circle Bar)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located at the rear of the Grand Circle Bar.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the Grand Circle Bar entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Standard Toilet(s) (Male - Grand Circle Level). Skip to the next section.

Standard Toilet(s) (Male - Grand Circle Level)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located on the mezzanine above the Grand Circle.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 13m from the Grand Circle entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.

You are on Standard Toilet(s) (Female - Grand Circle Level). Skip to the next section.

Standard Toilet(s) (Female - Grand Circle Level)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located on the mezzanine below the Grand Circle.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 14m from the Grand Circle entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.