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Grandstand Hospitality - Level 2 (First Floor)

Cardiff City Football Club - Cardiff City Stadium, Leckwith Road, Cardiff, CF11 8AZ

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • To obtain mobility aids please contact the club in advance, so that they can make the necessary arangements.

Getting Here

  • By Road View
    • If you're travelling to the Stadium by car, access from the M4 is simple. Leave the M4 at junction 33 and take the A4232 towards Cardiff/Barry. Exit the A4232 onto the B4267 turn-off, signposted towards Cardiff City Stadium.
      Follow the slip-road off the B4267 and take the first left at the roundabout - the Stadium will be on your right hand side. Turn right at the second set of traffic lights and follow the appropriate signage for your dedicated parking space.
    • Parking at Cardiff City Stadium is limited. Parking spaces are predominantly designated to Season Ticket Holders, with the remaining spaces allocated on a first come first served basis. There are alternative parking areas within a short walking distance of the ground.
  • By Bus View
  • By Train View

Car Parking and Drop-off

Outer Concourse

  • There is step-free access around the outer concourse.
    The surface of the flooring is tarmac and block paving.
    The concourse may be congested on matchdays.
    There is a slight ramp which overcomes six steps on either side of the outer concourse, in front of the Grandstand.
  • There are food and drink stands available on matchdays.
    There are program stalls available on matchdays.
    The merchandise shop has a steep slope leading up to it.
  • There is step-free access to the stand entrances.
  • There is a traffic exclusion zone on Sloper Road after the final whistle.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the Grandstand.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are single width.
    • The width of the door opening is 120cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 163cm.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • There is a slope with a very easy incline.
  • Comments View
    • There is a set of manual, heavy double doors that open towards you (pull) located to the right of the accessible entrance.
    • The opening width of these double doors is 180cm.
    • There are ticket readers at a height of 108cm located to the right as you enter.

Reception (Main Reception)

  • Reception View
    • The reception point is located to the left as you enter.
    • The reception point is approximately 2m (2yd 7in) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is carpet and tiles.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is bench seating and single seats with armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • The main reception is also the hospitality ticket collection desk.
    • There is a security desk located ahead as you enter.
    • The security desk is 120cm in height.

Other Floors (Main)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the right as you enter.
    • The stairs are approximately 6m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • There are manual, heavy, double doors to enter and exit the stairwell from the first floor upwards.
    • The floors which are accessible by stairs are Level 1 (Ground Floor), Level 2 (First Floor), Level 3 (Second Floor) and Level 4 (Third Floor).
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift (Main)

  • There is a lift for public use.
  • The lift is located to the right as you pass reception.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 6m (6yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Level 1, (Ground Floor), Level 2 (First Floor), Level 3 (Second Floor) and Level 4 (Third Floor).
  • There are manual, heavy, double doors to access the lift lobby from the first floor upwards.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 107cm x 210cm (3ft 6in x 6ft 11in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Getting Around (Level 2 (First Floor))

  • Access View
    • There is step-free access throughout the first floor.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet and vinyl.
    • There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • Access to other floors/levels is via stairs and lift.
  • Signage View
    • Wayfinding signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a portable loop.
    • The hearing loop is located at the main reception.
    • The hearing assistance system is available only on request.

Hospitality (Chairman's Lounge - Level 2 (First Floor))

  • The lounge is located on Level 2 (first floor), to the left as you exit the main lift.
  • There is step-free access to this area.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet and vinyl/laminate.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • The clear floor space beneath tables in the room(s) is 74cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There is not a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There are double, heavy, manual doors with an opening width of 75cm+ for access to the pitch viewing area.
  • There is step-free access to the pitch viewing area from the room.
  • There is a second door leading to the pitch viewing area.
    The second door is single, heavy and opens towards you (pull)
    The opening width of the door is 110cm.
    Seats can be removed to create space for a wheelchair user.
    Please contact the club in advance to request this service.
    There is level access to the pitch viewing area.
    The requested designated seating space/back row of seating is located in Row E.
    There is level access to Row E.
    From Row E, there are between 2-15+ clearly marked steps leading up/down to the rest of the seating.
    There are handrails available on the steps leading up to the seats.
    There are no handrails available on the steps leading down to the seats.
    There are 2 clearly marked steps leading up to the chairman's seats.
  • The room can be hired for functions and meetings on non match days.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are not standard toilets available within the room/suite.
  • There is not a separate parent and baby room within the room/suite.

Hospitality (The Boardroom - Level 2 (First Floor))

  • The room is located on Level 2 (first floor), to the left as you exit the lift.
  • There is step-free access to this area.
  • There is a/are single, heavy manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is not ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet.
  • The lighting levels are good.
  • The clear floor space beneath tables in the room(s) is 60cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There is not a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • The room can be hired for functions and meetings on non match days.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are not standard toilets available within the room/suite.
  • There is not a separate parent and baby room within the room/suite.
  • The Boardroom can also be accessed via the Chairman's Lounge. The double doors between the Boardroom and the Chairman's Lounge have an opening with of 160cm. The Boardroom is mostly used on non matchdays for meetings.

Hospitality (Charles Suite - Level 2 (First Floor))

  • The suite is located on Level 2 (first floor), to the left as you exit the lift.
  • There is step-free access to this area.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet and vinyl/laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • The clear floor space beneath tables in the room(s) ranges between 40cm and 110cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There is not a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There is step-free access to the pitch viewing area from the room.
  • Guests of the Charles Suite sit in the Chairman's seating area.
    Access from the Charles Suite to the Chairman's seating area is via 3 single, heavy doors.
    The first door is located at the rear of the suite and opens away from you (push).
    Following the first door, turn right and continue ahead through the second and third doors to the Chairman's seating area.
    The second and third doors both open towards you (pull).
    Seats can be removed to create space for a wheelchair user.
    Please contact the club in advance to request this service.
    There is level access to the Chairman's seating area.
    The requested designated seating space/back row of seating is located in Row E.
    There is level access to Row E.
    From Row E, there are between 2-15+ clearly marked steps leading up/down to the rest of the seating.
    There are handrails available on the steps leading up to the seats.
    There are no handrails available on the steps leading down to the seats.
  • The room can be hired for functions and meetings on non match days.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are not standard toilets available within the room/suite.
  • There is not a separate parent and baby room within the room/suite.
  • There is a partition wall between the Charles Suite and Chairman's Lounge. This allows the Charles Suite to be used as a separate hospitality suite as well as an extension to the Chairman's Lounge.

Hospitality (Captains Lounge/Leckwith Suite - Level 2 (First Floor))

  • The lounge is located at the rear of the Level 2 (first floor) corridor, to the left as you exit the lift.
  • There is step-free access to this area.
  • There is a/are single, heavy manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet.
  • The lighting levels are good.
  • The clear floor space beneath tables in the room(s) is 74cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There is not a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There is step-free access to the pitch viewing area from the room.
  • Guests of the Captains Lounge are seated in Block 205, Rows F-H.
    Access to Block 205 is via 2 single, heavy doors that open towards you (pull).
    The first door is located to the left as you exit the lounge.
    Following the first door, turn right and continue ahead to towards Block 205 and the second door.
    The second door leads out to the pitch viewing area.
    From here there are 15+ steps leading up/down to the seating.
  • The room can be hired for functions and meetings on non match days.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are not standard toilets available within the room/suite.
  • There is not a separate parent and baby room within the room/suite.

Hospitality (Croeso Suite - Level 2 (First Floor))

  • The suite is located on Level 2 (first floor), to the left as you exit the lift.
  • There is step-free access to this area.
  • There is a/are single, heavy manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet.
  • The lighting levels are good.
  • The clear floor space beneath tables in the room(s) is 74cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There is not a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are not standard toilets available within the room/suite.
  • There is not a separate parent and baby room within the room/suite.
  • The Suite is not currently in use on matchdays.

Hospitality (Fred Keenor Lounge - Level 2 (First Floor))

  • The lounge is located on Level 2 (first floor), to the left as you exit the lift.
  • There is step-free access to this area.
  • There is a/are single, heavy manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet.
  • The lighting levels are good.
  • The clear floor space beneath tables in the room(s) is 74cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There is not a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There is step-free access to the pitch viewing area from the room.
  • Guests of the Fred Keenor Lounge are seated in Block 203, Rows F-H.
    Access to Block 203 is via 2 single, heavy doors that open towards you (pull).
    The first door is located ahead as you exit the lounge.
    Following the first door, continue ahead to towards Block 203 and the second door.
    The second door leads out to the pitch viewing area.
    From here, there are 15+ steps leading up/down to the seating.
  • The room can be hired for functions and meetings on non match days.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are not standard toilets available within the room/suite.
  • There is not a separate parent and baby room within the room/suite.

Accessible Toilet(s) (Level 2 (First Floor))

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located on Level 2 (first floor), to the left as you exit the lift opposite the Captains Lounge.
    • This accessible toilet is approximately 20m (21yd 2ft) from the main lift.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 141cm x 253cm (4ft 8in x 8ft 4in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • The transfer space is obstructed by female sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 84cm (2ft 9in).

Standard Toilet(s) (Level 2 (First Floor))

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on Level 2 (first floor), to the left as you exit the lift next to the Chairman's Lounge.
    • The female and male toilets are approximately 8m (8yd 2ft) from the main lift.
    • There is step-free access to the female and male toilet(s).
    • There is Braille and written text signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.