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Grandstand Hospitality - Sony Suite - Level 3 (Second Floor)

Cardiff City Football Club - Cardiff City Stadium, Leckwith Road, Cardiff, CF11 8AZ

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • To obtain mobility aids please contact the club in advance, so that they can make the necessary arangements.

Getting Here

  • By Road View
    • If you're travelling to the Stadium by car, access from the M4 is simple. Leave the M4 at junction 33 and take the A4232 towards Cardiff/Barry. Exit the A4232 onto the B4267 turn-off, signposted towards Cardiff City Stadium.
      Follow the slip-road off the B4267 and take the first left at the roundabout - the Stadium will be on your right hand side. Turn right at the second set of traffic lights and follow the appropriate signage for your dedicated parking space.
    • Parking at Cardiff City Stadium is limited. Parking spaces are predominantly designated to Season Ticket Holders, with the remaining spaces allocated on a first come first served basis. There are alternative parking areas within a short walking distance of the ground.
  • By Bus View
  • By Train View

Car Parking and Drop-off

Outer Concourse

  • There is step-free access around the outer concourse.
    The surface of the flooring is tarmac and block paving.
    The concourse may be congested on matchdays.
    There is a slight ramp which overcomes six steps on either side of the outer concourse, in front of the Grandstand.
  • There are food and drink stands available on matchdays.
    There are program stalls available on matchdays.
    The merchandise shop has a steep slope leading up to it.
  • There is step-free access to the stand entrances.
  • There is a traffic exclusion zone on Sloper Road after the final whistle.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Access Point (Accessible Entrance - Gate 16)

  • Access Point View
    • This information is for the access point located at the front of the grandstand.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the access point opening is 240cm.
    • There is a/are fixed ticket reader(s) at the access point.
    • The height of the ticket reader(s) is/are 145cm.
    • There is a steward available for assistance.
  • Access to the Stand Concourse View
    • There is step-free access from the access point to the stand concourse.

Other Floors (Grandstand South)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left as you enter the access point.
    • The stairs are approximately 4m from the Gate 16.
    • There are manual, heavy, single doors to enter and exit the stairwell from the first floor upwards.
    • The floors which are accessible by stairs are Level 1 (Ground Floor), Level 2 (First Floor), Level 3 (Second Floor) and Level 4 (Third Floor).
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift (Grandstand South)

  • There is a lift for public use.
  • The lift is located ahead and to the right as you enter the access point.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 12m (13yd 4in) from the Gate 16.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Level 1 (Ground Floor), Level 2 (First Floor), Level 3 (Second Floor) and Level 4 (Third Floor).
  • There are manual, heavy, single doors to access the lift lobby on the ground floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 109cm x 209cm (3ft 7in x 6ft 10in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Hospitality (Sony Suite - Level 3 (Second Floor))

  • The suite is located on Level 3 (second floor), to the left as you exit the Grandstand South lift.
  • There is step-free access to this area.
  • There is a/are single, heavy manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • The clear floor space beneath tables in the room(s) ranges between 35cm and 98cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There is not a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There is a single, heavy, manual door with an opening width of 75cm+ for access to the pitch viewing area.
  • There is step-free access to the pitch viewing area from the room.
  • Guests in the Sony Suite that require a wheelchair space will be seated in either the Level 3 (second floor) Ricoh Suite or Level 4 (third floor) Juno Moneta Lounge.
    All designated spaces are dependent on preference and availability.
    Please contact the club for further information.
    The Level 3 (second floor) Ricoh Suite designated seating can be accessed directly from the Sony Suite.
    There is a single, heavy door leading out to the pitch viewing area from the Sony Suite.
    From here the designated seating is located to the left.
    The Level 4 (third floor) Juno Moneta Lounge designated seating is accessed via the Grandstand North lift.
    There are 2 single, heavy doors leading from the lift to the Level 4 designated seating area.
    The standard seating for Sony Suite guests is located directly outside the Sony Suite.
    There is level access to the front row of seating.
    There are 2 clearly marked steps leading up to the back row of seating.
  • The room can be hired for functions and meetings on non match days.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are not standard toilets available within the room/suite.
  • There is not a separate parent and baby room within the room/suite.

Designated Seating Area(s) (Level 3 (Second Floor) - Ricoh Suite)

  • Seating Area 1 View
    • This information is for the designated seating area located in the back row.
    • There is step-free access to the designated seating area.
    • The designated seating area(s) is/are not clearly marked/signed.
    • The view from the seating area is good.
    • There is/are 4 designated space(s) for wheelchair users in the seating area.
    • Companions sit next to the patron.
    • There is sufficient space for an assistance dog to rest.
    • There is a dedicated steward to provide assistance.
    • There is an accessible toilet close to the seating area.

Designated Seating Area(s) (Level 4 (Third Floor) - Juno Moneta Lounge)

  • Seating Area 1 View
    • This information is for the designated seating area located in the back row.
    • There is step-free access to the designated seating area.
    • The designated seating area(s) is/are not clearly marked/signed.
    • The view from the seating area is good.
    • There is/are 4 designated space(s) for wheelchair users in the seating area.
    • Companions sit next to the patron.
    • There is sufficient space for an assistance dog to rest.
    • There is a dedicated steward to provide assistance.
    • There is an accessible toilet close to the seating area.

Accessible Toilet(s) (Level 3 (Second Floor) - Ricoh Suite and Sony Suite)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located on the Level 3 (second floor) corridor, between the Ricoh Suite and the Sony Suite.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 84cm (2ft 9in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 94cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (Level 3 (Second Floor) - Ricoh Suite and Sony Suite)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the Level 3 (second floor) corridor, between the Ricoh Suite and the Sony Suite.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.