You are on Introduction. Skip to the next section.

Introduction

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Grove Park.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

Collapse all Expand all

• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• There is not a bell/buzzer.
• There is not an intercom.
• There are no doors at this entrance.
• The width of the door opening is 245cm (8ft).

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 10m (10yd 2ft) from the front entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 27/02/2023.
• The hearing assistance system was working at the time of testing.

Collapse all Expand all

• Comments View
  • The ticket office counter has user height adjustable buttons. This enables the counter to range in height from 75cm - 95cm.
    
  • There are oyster/contactless machines with touch pad heights of 100cm.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located at the front of the station building.
• The ticket office is 6m (6yd 1ft) from the main entrance.
• The train companies operating from within this station are South Eastern Railway.
• There is not a taxi rank at the station.
• Shops and services within the station include Resta Coffee in ticket office and kiosk on Platform 4-5,.
• Not all key concourse shops and services have level access.
• There are 5 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 2,3,4,5.
• The platform(s) accessed by steps only is / are 1.

Collapse all Expand all

• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1,2,3,4,5.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 2/3.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-5.
• The platform(s) accessed by ramp / slope is / are 2, 3, 4, 5.
• The platform(s) accessed by steps only is / are 1 (trains towards Bromley North).
• Accessible toilets are 60m (65yd 1ft) from the entrance.

Collapse all Expand all

• Comments View
  • There are 15+ steps to platform 1.
  • The steps are well lit.
  • The steps are medium height.
  • The steps have handrails.
  • The steps have handrails on both sides going up.
  • The steps are clearly marked.
    
  • There is a ramp/slope to access platforms 2-5.
  • The ramp is steep.
  • The ramp is permanent.
  • The ramp/slope is located between ticket office and platforms.
  • The width of the ramp/slope is 210cm.

You are on Level Change (Step into waiting room). Skip to the next section.

Level Change (Step into waiting room)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the door threshold.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are shallow (2cm - 10cm).
• There is not a/are not handrail(s) at the step(s).

You are on Waiting Room / Area (new). Skip to the next section.

Waiting Room / Area (new)

• There is a waiting room / area.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are light.
• The width of the door opening is 60cm.
• The type of flooring is wood.
• There is room for a wheelchair user to manoeuvre.
• Seating in this area includes; chairs with armrests.
• All chairs are permanently fixed.
• The waiting room / area does not have background music playing.
• There is not a television.
• There is space for an assistance dog to rest within the seating area.
• Vending machines are not available.

You are on Accessible Toilet (Platform 2 & 3 - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Platform 2 & 3 - Right Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 40m (43yd 2ft) from the main entrance.
  • This accessible toilet is located on Platform 2-3.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 215cm (4ft 11in x 7ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is not a lateral transfer space.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 145cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 100cm.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 108cm (3ft 7in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 105cm (3ft 5in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.
• Comments View
  • The toilet is centrally placed in the room. Although there is a drop down rail to the right of the toilet, there is only 50cm space available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located within the waiting room on platforms 2/3.
  • The female toilet(s) is/are approximately 35m (38yd 10in) from the ramp to platform.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on Platforms 2-3.
  • The male toilet(s) is/are approximately 40m (43yd 2ft) from the ramp to platform.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are low to moderate.
• Comments View
  • On Police advice, the male toilets on platform 2-3 are kept locked. Please contact the staff to open the facility if required. Standard male toilets on platforms 4-5 are currently permanently closed.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.