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Hand Therapy

Lister Hospital, Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4AB

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Access Guide

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Getting To The Hospital

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the main hospital corridor.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01438 285 811.
  • The email address for the Patient Advice and Liaison Service (PALS) is pals.enh-tr@nhs.net.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main reception.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • No hospital staff receive deaf awareness training.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • There are wheelchair collection points at all main entrances.

Hospital Parking (Multi-Storey)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the rear of the hospital site.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height is 210cm (6ft 11in).
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is concrete.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 81 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 378cm x 689cm (12ft 5in x 22ft 7in).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the right as you face the main hospital entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the hospital building.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located inside the hospital building.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 22m (24yd 2in) from the multi-storey lifts.

Getting To (Hand Therapy)

  • Hand Therapy is/are located on level 11 of Tower Block, in the Ward 11b corridor.
  • To see the hospital map please click here (opens new tab).
  • Access to Hand Therapy is via the Main Entrance.
  • After entering the hospital via the main entrance proceed past reception into the main corridor. Go straight ahead and follow the corridor right to the end. At the end of the corridor turn right into the lift lobby. Take a lift up to level 11, turn left out of the lift lobby area and go through the Ward 11b entrance. At the Plastics Dressing Clinic reception turn right and follow the corridor until you reach the Plastics Outpatients reception area. Turn left and the Hand Therapy room is to the far side of the reception desk.
  • There is step free access, via lift, to Hand Therapy.
  • Hand Therapy is approximately 50m from the Tower Block lifts.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring in corridors with large, repeating patterns that incorporate bold contrasting colours or simulate steps.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located on the east side of the hospital site.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There are no doors at this entrance.
    • The width of the door opening is 211cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 172cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • This entrance is open 24hrs.

Other Floors (Tower Block NEW)

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual, heavy, double doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are 2,3,4,5,6,7,8,9,10,11.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are varied.

Lift (Tower Block)

  • There is a lift for public use.
  • The lift is located at the rear of the main hospital building in the Tower Block/Orange Zone.
  • The lift is approximately 126m (137yd 2ft) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 2-3-4-5-6-7-8-9-10-11.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 132cm (4ft 4in).
  • The dimensions of the lift are 156cm x 241cm (5ft 1in x 7ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Opening Times

  • Monday 08:00 - 16:30.
  • Tuesday 08:00 - 16:30.
  • Wednesday 08:00 - 16:30.
  • Thursday 08:00 - 16:30.
  • Friday 08:00 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Ward 11b)

  • Entrance Details View
    • This information is for the entrance located on level 11 of Tower Block.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance, via lift.
    • The hand sanitiser is not in a suitable position for wheelchair users.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 200cm.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 25m from the Ward 11b entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Consultation / Treatment Room

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Hand Therapy Treatment Room.
  • The consultation / treatment room is approximately 35m from the Ward 11b entrance.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 100cm (3ft 3in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.

Accessible Toilet

  • Accessible toilet facilities are located on level 9 of Tower Block.

Standard Toilet(s)

  • There is a standard toilet in the Ward 11b corridor leading to the waiting area.

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