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Healthwatch

Queens Court, 9-17 Eastern Road, Romford, Essex, RM1 3NH

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Access Guide

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Introduction

  • The offices of Healthwatch are located on the second floor of Queens Court.
  • Healthwatch Havering is an independent service that works with local people to improve health and social services in their area.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Romford.
  • The nearest underground station is Hornchurch.

Opening Times

  • Access is by appointment only.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Slaney Road Pay and Display.
    • The car park is located on Slaney Road.
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.

Outside Access (Main Building)

  • This information is for the entrance located on Eastern Road.
  • There is not level access into the venue.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are light.
  • The width of the door opening is 150cm (4ft 11in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 150cm (4ft 11in).

Level Change (Main Building)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp/slope is 110cm (3ft 7in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).

Reception (Main Building)

  • The desk/counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.

Inside Access (Main Building)

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Other Floors (Main Building)

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3-4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (Main Building)

  • There is a lift for public use.
  • The lift is located to the rear of the main building reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3-4.
  • The lift is approximately 9m (9yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There is a bank of two identical lifts.
    • At the time of surveying, one of the lifts was out of service.

Outside Access (Office Entrance)

  • This information is for the entrance located on the second floor.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are light.
  • The width of the door opening is 90cm (2ft 11in).

Healthwatch Offices

  • The offices have a mixture of individual desks and also a meeting desk.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 9m (9yd 2ft) from the main entrance.
    • This accessible toilet is located opposite the lifts, on the ground floor.
    • There is level access to this accessible toilet.
  • Comments View
    • The accessible toilet was out of service at the time of surveying and it was not possible to obtain details of the toilet.
    • The accessible toilet is shared with the other tenants in the building.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the first floor, opposite the lifts.
    • The female and male toilets are approximately 3m (3yd 10in) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are bright.
  • Comments View
    • There are additional standard female and male toilets located on every floor.
    • The standard female and male toilets are shared with the other tenants in the building.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are not available.