You are on Introduction. Skip to the next section.

Introduction

• The offices of Healthwatch are located on the second floor of Queens Court.
• Healthwatch Havering is an independent service that works with local people to improve health and social services in their area.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Romford.
• The nearest underground station is Hornchurch.

You are on Opening Times. Skip to the next section.

Opening Times

• Access is by appointment only.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Slaney Road Pay and Display.
  • The car park is located on Slaney Road.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.

You are on Outside Access (Main Building). Skip to the next section.

Outside Access (Main Building)

• This information is for the entrance located on Eastern Road.
• There is not level access into the venue.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are light.
• The width of the door opening is 150cm (4ft 11in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 150cm (4ft 11in).

You are on Level Change (Main Building). Skip to the next section.

Level Change (Main Building)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located to the right as you face the entrance.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the right going up.
• The width of the ramp/slope is 110cm (3ft 7in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 2 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• The ramp/slope does bypass the step(s).

You are on Reception (Main Building). Skip to the next section.

Reception (Main Building)

• The desk/counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.

You are on Inside Access (Main Building). Skip to the next section.

Inside Access (Main Building)

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

You are on Other Floors (Main Building). Skip to the next section.

Other Floors (Main Building)

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• Steps View
  • The floors which are accessible by stairs are G-1-2-3-4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.

You are on Lift (Main Building). Skip to the next section.

Lift (Main Building)

• There is a lift for public use.
• The lift is located to the rear of the main building reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3-4.
• The lift is approximately 9m (9yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There is a bank of two identical lifts.
  • At the time of surveying, one of the lifts was out of service.

You are on Outside Access (Office Entrance). Skip to the next section.

Outside Access (Office Entrance)

• This information is for the entrance located on the second floor.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are light.
• The width of the door opening is 90cm (2ft 11in).

You are on Healthwatch Offices. Skip to the next section.

Healthwatch Offices

• The offices have a mixture of individual desks and also a meeting desk.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 9m (9yd 2ft) from the main entrance.
  • This accessible toilet is located opposite the lifts, on the ground floor.
  • There is level access to this accessible toilet.
• Comments View
  • The accessible toilet was out of service at the time of surveying and it was not possible to obtain details of the toilet.
  • The accessible toilet is shared with the other tenants in the building.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the first floor, opposite the lifts.
  • The female and male toilets are approximately 3m (3yd 10in) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.
• Comments View
  • There are additional standard female and male toilets located on every floor.
  • The standard female and male toilets are shared with the other tenants in the building.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are not available.