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Imperial War Museum London - Level 4

Lambeth Road, London, SE1 6HZ

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About this venue

Founded during the First World War, IWM London gives voice to the extraordinary experiences of ordinary people forced to live in a world torn apart by conflict. From the wonder of its world-famous atrium to the countless discoveries on each of its six floors, it is a place filled with the power to move, surprise and inspire.

Access Guide

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Introduction - Imperial War Museum London

  • Founded during the First World War, IWM London gives voice to the extraordinary experiences of ordinary people forced to live in a world torn apart by conflict. From the wonder of its world-famous atrium to the countless discoveries on each of its six floors, it is a place filled with the power to move, surprise and inspire.

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact the venue prior to visiting on 020 7416 5000.
  • If you require assistance for your visit, please call the venue on 020 7416 5000 or for help during your visit please ask the information desk on Level 0.
  • Portable, lightweight folding stools are available from the Information Desk on Level 0.

Other Floors (Central)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located in Witnesses to War.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are 0, 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Other Floors (Level 0 to Level 1)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located at the front of the museum, leading to and from the north entrance area.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are 0 and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Other Floors (Rear)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the rear of Witnesses to War.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are 0, 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Comments View
    • There are three handrails at height of 80cm, 90cm and 100cm.

Lift (0, 1, 2, 3, 4 and 5 - Standard Lift)

  • There is a lift for public use.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2, 3, 4 and 5.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Lift (0, 1, 2, 3, 4 and 5 - Standard Lift)

  • There is a lift for public use.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2, 3, 4 and 5.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Roof Top Terrace

  • The Roof Terrace is located to the front of the building on the fourth floor.
  • The Roof Terrace is a level area with no trip hazards.
  • The surface of the terrace is concrete which is shiny and may appear slippery.

Attraction / Exhibit (Holocaust - Level 4 and Level 3)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is clearly signed.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is step-free access at this entrance/opening.
    • There is a small lip on the threshold of the entrance/opening, with a height of 2cm or below.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • There are walkways/corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • During busy periods this area can become congested.
    • The type of flooring in this area is carpet and tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are resting/seating areas within this area.
    • All exhibits can be audio described.
    • Exhibits are audio described by using a headset.
    • Headsets can be obtained from the Information Desk on Level 0.
    • There are some exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 78cm.
    • There are Cinema areas in the exhibition area with seating.
      There are areas in the gallery with seats for sitting down and listening to a testimony.
      There are English subtitles on all films and interactive media throughout the museum.
      The Holocaust Exhibition objects from our handling collection are available.
      Please ask at the Information Desk on Level 0 for more information.
      Large print texts for The Holocaust exhibition are available from the Information Desk on Level 0.
      .
  • Colour Contrast and Lighting View
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is clearly signed internally.
    • There is a single, heavy, manual door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Lift (Holocaust Exhibition - Level 4 to Level 3 - Standard Lift)

  • There is a lift for public use.
  • The lift is located in centre of the Holocaust Gallery.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 45m (49yd 8in) from the gallery entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 3 and 4.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 212cm (3ft 7in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Step(s) (Holocaust Exhibition - Level 4 to Level 3)

  • There is a/are step(s) located in the centre of the gallery.
  • The step(s) is/are used to access the second half of the Holocaust Exhibition.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located on Levels 0, 1, 2 and 3.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located on Level 0.

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