You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Booking assistance on the London Overground or London Underground is available at the contact centre by calling 0343 222 1234.
• For passengers with hearing impairments, booking assistance is available by minicom textphone on 0345 605 0600.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Kew Gardens Station.
• The nearest underground station is Richmond.
• There is not a tram stop within 150m (164yds) of the venue.

You are on Parking (Kew Gardens Station). Skip to the next section.

Parking (Kew Gardens Station)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Parking payments are via the RingGo app quoting location 5540 (Station Approach), click here (opens in a new tab), or calling 0203 046 0010.
  • The car park is located on Station Parade, outside the entrance to the ticket hall.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 241cm x 472cm (7ft 11in x 15ft 6in).
  • The nearest Blue Badge bay is 5m (5yd 1ft) from the entrance to the ticket hall.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Parking (North Road). Skip to the next section.

Parking (North Road)

• The venue does not have its own car park.

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• Venue Car Park View
  • The car park is located on North Road, along from the entrance to platform 2 off West Park Road.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located on North Road.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • On street parking payments are via the RingGo app quoting location 5533, click here (opens in a new tab), or calling 0203 046 0010.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 4 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 3m (3yd 10in) from the main entrance on Station Parade.
• This office is located on the right after the main entrance.
• There is not a ticket office.
• The train companies operating from within this station are London Overground, and London Underground.
• The train companies that operate within this station include:.
• Please click here for access information for London Overground.
• Please click here for access information for London Underground.
• There is not a taxi rank at the station.
• Shops and services within the station include ThirStop Convenience.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are Platform 1 and Platform 2.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are Platform 1 and Platform 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are Platform 1 and Platform 2.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • The station is closed and there will not be any staff between 01:00 - 05:20.
    
  • There is a Help Point with an induction loop fitted at the far left of platform 1 facing the track.
    
  • There is a Help Point with an induction loop fitted to the right of platform 2 facing the track.
    
  • Tickets may be purchased using the ticket kiosks in the ticket hall (photograph 12).
  • Travel validation is also available using contactless "tap" payments at the ticket kiosks in the ticket hall, the security barriers at either of platform 1 or platform 2, or the travel card kiosk in front of the security barriers on platform 2.

You are on Outside Access (Ticket Hall Station Parade). Skip to the next section.

Outside Access (Ticket Hall Station Parade)

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• Entrance View
  • This information is for the entrance located off Station Parade.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 132cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.

You are on Ticket Hall. Skip to the next section.

Ticket Hall

• There are self-service ticket machines to the rear of the ticket hall.
  
• The self-service ticket machine touch screen controls are 97cm - 156cm above the floor.
  
• There is a touch screen control to lower the screen 100cm above the floor.
  
• The lowered screen is 97cm - 121cm above the floor.
  
• There are cash and card points and controls 76cm - 124cm above the floor.
  
• There is a contactless payment point 90cm above the floor.
  
• There is a Help Point with an induction loop fitted to the left of the ticket hall (photograph 6).
  
• There is level access to platform 1 from the ticket hall.
  
• The entrance to platform 1 is to the rear of the ticket hall, in the right hand corner (photograph 7).
  
• There is stepped access to platform 2 from the ticket hall via the subway.
  
• The entrance to the subway to the rear of the ticket hall, in the left hand corner, behind the convenience store (photograph 8).
  
• Lighting levels in the ticket hall are low to moderate.

You are on Counter (Ticket Hall Assistance). Skip to the next section.

Counter (Ticket Hall Assistance)

• The counter is 3m (3yd 10in) from the entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 94cm (3ft 1in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are low to moderate.

You are on Ticket Hall ThirSTOP Convenience. Skip to the next section.

Ticket Hall ThirSTOP Convenience

• The convenience store is on the left from the Station Parade entrance.
• The store sells newspapers, hot and cold snacks and drinks, and daily essentials such as toiletries and mobile phone cards.
• There are 2 entrances, the first immediately left after the entrance, and the second behind the store, past the ticket machines.
• The access width at the first entrance is approximately 100cm.
• The access width at the rear entrance is approximately 105cm.
• There is a small lip at the threshold of the rear entrance.
• The service counter is open plan, and visitors may need to reach across display cabinets for service.
• There is ample space for a wheelchair user to manoeuvre.
• The store may be busy on weekdays before 09:00.

You are on Counter (Platform 1 Assistance Kiosk). Skip to the next section.

Counter (Platform 1 Assistance Kiosk)

• The counter is 9m (9yd 2ft) from the entrance.
• There is level access to the counter from the entrance.
• The height of the counter is 102cm (3ft 4in).
• There is not a lowered section.
• There is not a hearing assistance system.

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• Comments View
  • The kiosk is on the left after the exit from the ticket hall for platform 1.
  • The assistance kiosk is for general queries, assistance, or other enquiries.
  • The kiosk is staffed but if not, staff will usually be within close proximity dependent on platform duties.

You are on Platform 1 Ticket Barriers. Skip to the next section.

Platform 1 Ticket Barriers

• The platform 1 ticket barriers are immediately beyond the ticket hall, on the right.
• There is a single barrier on the right of the barriers with an open gate width of 108cm.
• There are 3 further barriers to the left with open gate widths of 62cm.
• There is a fourth barrier next to the assistance kiosk, also with an open gate width of 62cm (photograph 4).
• There is a short ramp up and down through the barriers (photograph 5).

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the right as you face the ticket hall entrance on Station Parade.
• There is/are 15+ step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • The footbridge is used to cross the railway between the Station Parade entrance for platform 1, and the West Park Road entrance for platform 2 (photographs 1 to 3).
  • The footbridge steps are 18m from the Station Parade entrance for platform 1.
  • There is step-free access across the railway using "the blue bridge" via Station Parade and High Park Road, crossing over to High Park Avenue, and joining North Road beneath the bridge towards West Park Road, a route of approximately 630m (photographs 4 to 11).
  • There are width restrictions to 76cm along this route, including tree trunks and junction boxes (photographs 4 and 5).
  • There is a very long slope on a slight to steep incline along High Park Road with uneven surfaces including dropped kerbs, uneven paving slabs, and tarmac infilling (photographs 5 to 10).
  • Alternative step-free access to platform 2 from platform 1 is to continue on the train to the next stop at Gunnersbury where staff will assist with a platform change and then return to Kew Gardens.
  • Alternative step-free access from platform 2 to platform 1 is to continue on the train to the next stop at Richmond, make a platform change, and then return to Kew Gardens.
  • Customers are advised to alert staff from the train prior to continuing with either of these alternative options.

You are on Outside Access (Subway West Park Road). Skip to the next section.

Outside Access (Subway West Park Road)

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• Entrance View
  • This information is for the entrance located to the right of the stepped entrance off West Park Road.
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 164cm.
• Comments View
  • The subway provides stepped access from West Park Road to the ticket hall.
  • The view towards the subway entrance from within the ticket hall is shown in photographs 3 and 4.

You are on Level Change (Subway). Skip to the next section.

Level Change (Subway)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at either end of the subway.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • The subway passes beneath the railway tracks and provides stepped access between West Park Road and the ticket hall.
    
  • There are steeps slopes past both flight of stairs, converging towards the middle of the tunnel.

You are on Outside Access (Platform 2 Ramped). Skip to the next section.

Outside Access (Platform 2 Ramped)

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• Entrance View
  • This information is for the entrance located to the right of the stepped entrance.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 182cm (5ft 12in).
  • The ramp/slope does bypass the step(s).

You are on Platform 2 Ramped Entrance Ticket Barrier. Skip to the next section.

Platform 2 Ramped Entrance Ticket Barrier

• There is a single barrier to the left of the top of the ramp for access to platform 2.
• The barrier has an open gate width of 108cm.
• There is a short ramp up and down through the barrier (photograph 2).

You are on Outside Access (Platform 2 Stepped). Skip to the next section.

Outside Access (Platform 2 Stepped)

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• Entrance View
  • This information is for the entrance located off the corner of North Road and West Park Road.
  • There is stepped access at this entrance.
  • The main door(s) open(s) by sliding.
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • The steps have a handrail on both sides and in the centre. Remove
  • There is level access to platform 2 from this entrance.
  • There is stepped access to platform 1 either via the subway, or the footbridge.
  • There is a self-service travel card top-up machine on the right after the entrance (photograph 4).
  • The self-service machine touch screen controls are 137cm - 155cm above the floor.
  • There are card payment points and controls 105cm - 126cm above the floor.
  • There is a contactless payment point 120cm above the floor.
  • There is also a Help Point on the left after the entrance fitted with an induction loop (photograph 5).

You are on Platform 2 Stepped Entrance Ticket Barriers. Skip to the next section.

Platform 2 Stepped Entrance Ticket Barriers

• The ticket barriers are located just beyond the stepped entrance.
• There are 3 standard barriers that are 62cm in width.
• There is a short ramp up and down through the barriers.

You are on Platform 2 Assistance Kiosk. Skip to the next section.

Platform 2 Assistance Kiosk

• The kiosk on the right after the barriers for platform 2.
• The kiosk is 7m from the entrance.
• There is level access to the kiosk from the entrance.
• There is not a counter at the assistance kiosk.
• There is not a hearing assistance system.
• The assistance kiosk is for general queries, assistance, or other enquiries.
• The kiosk is staffed but if not, staff will usually be within close proximity dependent on platform duties.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are not available.

You are on Standard Toilet(s) (Platform 1). Skip to the next section.

Standard Toilet(s) (Platform 1)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the right, after the ticket barriers on platform 1.
  • The female and male toilets are approximately 22m (24yd 2in) from the the ticket hall entrance off Station Parade.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are low to moderate.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.