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Kew Gardens Station

Station Approach, Kew, London, TW9 3BZ

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Access Guide

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Assisted Travel Information

  • You can book assistance on the London Overground/Underground by calling the contact centre on 0343 222 1234.
  • For passengers who are deaf or hard of hearing, booking assistance is possible by Minicom textphone on 0345 605 0600.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking (Station Avenue)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located outside the entrance to platform 1, on Station Avenue.
    • The car park type is open air/surface.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 340cm x 490cm (11ft 2in x 16ft 1in).
    • The nearest Blue Badge bay is 5m (5yd 1ft) from the ticket hall entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View

Parking (West Park Road)

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 340cm x 530cm (11ft 2in x 17ft 5in).
    • Standard marked parking bays are located on West Park Road.
    • There is not a designated drop off point.
  • Comments View

Outside Access (Ticket Hall Entrance - Platform 1)

  • Entrance View
    • This information is for the entrance located on Station Approach.
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 135cm.

Outside Access (Platform 2 Stepped Entrance)

  • Entrance View
    • This information is for the entrance located off the corner of North Road and West Park Road.
    • There is stepped access at this entrance.
    • There are no doors at this entrance.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 5 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • The width of the entrance is 170cm.
    • There is also central handrail for the steps.

Outside Access (Platform 2 Ramped Entrance)

  • Entrance View
    • This information is for the entrance located off the corner of North Road and West Park Road.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located on approach to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
  • Comments View
    • The entrance is 200cm wide.

Reception (Ticket Office - Ticket Hall Platform 1)

  • The desk/counter is 5m (5yd 1ft) from the ticket hall entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • There are two self-service ticket machines available opposite the counter.
    • The self-service machines have a hearing loop built in and are at a height suitable for wheelchair users.
  • Opening Times View
    • Monday 05:20 - 01:15.
    • Tuesday 05:20 - 01:15.
    • Wednesday 05:20 - 01:15.
    • Thursday 05:20 - 01:15.
    • Friday 05:20 - 01:15.
    • Saturday 05:20 - 01:15.
    • Sunday 07:10 - 00:10.

ThirSTOP Convenience - Ticket Hall Platform 1

  • The shop is on the left as you enter from the ticket hall entrance at platform 1.
  • The entrance is 82cm in width.
  • The counter in the shop 90cm in height.
  • The shop sells newspapers, hot and cold snacks, hot and cold drinks and other daily essentials.

Ticket Hall Platform 1

  • The ticket hall area has the assistance counter to the right as you enter from the ticket hall entrance at platform 1.
  • There is level access to platform 1 from the ticket hall via an opening directly ahead as you enter from the ticket hall entrance.
  • There is stepped access to platform 2 via the subway which is to the left as you enter from the ticket hall entrance.
  • The light levels are varied throughout the ticket hall.

Ticket Barriers Platform 1

  • The ticket barriers for platform 1 are immediately beyond the ticket hall.
  • There is one wider barrier that is 108cm in width.
  • There is four standard barriers that are 62cm in width.
  • There is an assistance help point next to the barriers that is manned.
  • The assistance help point has a counter that is 100cm in height.

Platform 2 Ramped Entrance Ticket Barrier

  • There is one wide barrier just beyond the ramped entrance.
  • This wide barrier is 108cm in width.

Platform 2 Stepped Entrance Ticket Barriers

  • The ticket barriers are located just beyond the stepped entrance.
  • There are 3 standard barriers that are 62cm in width.
  • There is an assistance help point next to the barriers that is manned.
  • The assistance help point has a counter that is 100cm in height.

Train Station

  • There are generally 4 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 01.15 and 05.20 Monday to Saturday and 00.10-07.10 on Sundays.
  • There is a ticket office.
  • The ticket office is located in the ticket hall on platform 1.
  • The ticket office is 5m (5yd 1ft) from the ticket hall entrance.
  • The train companies operating from within this station are London Overground and London Underground.
  • The train companies that operate within this station include:.
  • Please click here for access information for London Overground.
  • Please click here for access information for London Underground.
  • There is not a taxi rank at the station.
  • Shops and services within the station include ThirStop Convenience.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are Platform 1.
  • The platform(s) accessed by ramp / slope is / are Platform 2.
  • The platform(s) accessed by steps only is / are Platform 2.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are Platforms 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are Platforms 1 and 2.
    • There is not a wheelchair available to borrow.

Level Change (Footbridge Platforms 1-2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right as you face the ticket hall entrance.
  • There is/are 15+ step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Level Change (Subway Between Platforms 1 and 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located next to the platform 2 ramped entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • The subway passes under the platforms.
    • On Platform 1 the stairs are by the ticket hall.
    • On Platform 2 the stairs are by ramped entrance.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s) (Platform 1)

Additional Info

  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.