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Kingfisher Ward

St Peter's Hospital, Guildford Road, Chertsey, Surrey, KT16 0PZ

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Accessibility Guide

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Getting To The Hospital

  • St Peter’s Hospital is located between Woking and Chertsey approximately 1.5 miles away from junction 11 of the M25. From junction 11 follow the A317 west until you reach a roundabout from where the hospital is signposted.
  • The hospital has a couple of onsite car parks all of which are chargeable including for Blue Badge holders. However, there are free 20 minute pickup and drop off points at the front of the hospital. Parking charges are as follows: First 20 minutes Free for drop off Up to 2 hours £3.50 2 to 3 hours £4.00 3 to 4 hours £5.00 4 to 5 hours £6.00 5 to 6 hours £7.00 6 to 24 hours £8.00 Up to one week £20.00 For Blue Badge holders who may find it easier to pre-purchase parking tickets, we now offer the facility for you to purchase up to six 2 hour tickets in advance, at £3.50 each. You can do this through our Travel Plan Office at St Peter’s Hospital or from the Cashier’s Office at Ashford Hospital. For those with mobility issues who find it difficult to reach our clinics or wards, our porters can be pre-booked to help you on arrival. Please call 01932 722036 two days in advance and one of our team will make sure they are on hand to greet you when you arrive. Parking concessions We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors Weekly parking permit - £20.00 Patients attending Haematology/Oncology Day units Free for period of treatment Patients attending long term cardiac rehabilitation clinics Free for period of treatment Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital Three weekly permit - £20.00.
  • There are regular bus services operating to St Peter’s Hospital from Woking, Staines and other surrounding areas. There is also a hopper shuttle bus which runs between Ashford and St Peters hospital sites, on Monday to Friday only, and is freely available to all staff, patients and visitors. Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.
  • The nearest train stations to the hospital are in Chertsey (approximately 1.1 miles away) or Woking (approximately 4.4 miles away). Both stations are on the main bus routes.
  • Hospital Webpage on Travel.
  • To view the web page described above click here (opens in new tab).
  • Surrey County Council Information on Bus Travel.
  • To view the web page described above click here (opens in new tab).
  • National Rail Enquiries Website.
  • To view the web page described above click here (opens in new tab).
  • Hospital Webpage on Help with Travel.
  • To view the web page described above click here (opens in new tab).

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located next to the reception desk on Level 1 of the Outpatients Building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01932 723553.
  • The email address for the Patient Advice and Liaison Service (PALS) is patient.advice@asph.nhs.uk.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at major junctions throughout the hospital corridors.
  • Hospital staff do receive disability awareness / equality training.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • BSL interpreters can be provided on request.
  • Additional hospital services link (new tab) - click here.
  • Comments
    • PALS can be contacted from any internal hospital phone by dialling 3553.

Hospital Parking (8 Blanche Heriot)

  • The hospital does have a dedicated car park.
  • The car park is located to the right when facing the Abbey Wing Entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 480cm x 590cm (15ft 9in x 19ft 4in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is not a designated drop-off point.
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park and throughout the car park.
  • Payment signs are located outside the hospital entrance.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located at the front of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is not clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 47m (51yd 1ft) from the Abbey Wing entrance.

Hospital Parking (Abbey Wing Upper Level)

  • The hospital does have a dedicated car park.
  • The car park is located in front of the Abbey Wing entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • Controls at the barrier are within the range of 100cm to 110cm.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • There is not a/are not clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) markings are faded.
  • There is/are 3 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 380cm x 480cm (12ft 6in x 15ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is not a designated drop-off point.
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located outside the Abbey Wing entrance.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 16m (17yd 1ft) from the Abbey Wing entrance.

Getting To (Kingfisher Ward)

  • Kingfisher Ward is/are located on Level 1 of the Abbey Wing Building.
  • To see the hospital map please click here (opens new tab).
  • Access to Kingfisher Ward is via the Abbey Wing Building main entrance.
  • Enter the hospital via the Abbey Wing entrance and turn right at reception. Follow the corridor and turn left into the lift lobby, take the lifts to Level 1 and on exiting turn left into the corridor through the open double doors. Turn right and the entrance is directly ahead.
  • There is step free access, via lift, to Kingfisher Ward.
  • Kingfisher Ward is approximately 7m from the lift.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Abbey Wing Entrance)

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 175cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 174cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments
    • Level access to this entrance is by vehicle only.
    • Pedestrian access is via slopes or steps from the lower level.

Other Floors

  • The floors which are accessible by stairs are G, 1, 2, 3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located on the right after entering the Abbey Wing entrance.
  • The lift is approximately 14m (15yd 11in) from the Abbey Wing entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 3.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 160cm x 230cm (5ft 3in x 7ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The controls are over 130cm from floor level.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments
    • There are three lifts available at this location.

Outside Access (Ward Entrance)

  • This information is for the entrance located on Level 1 of the building.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 164cm (5ft 5in).

Reception

  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are bright.

Opening Times

  • Monday 15:00 - 16:30.
  • Monday 18:00 - 20:00.
  • Tuesday 15:00 - 16:30.
  • Tuesday 18:00 - 20:00.
  • Wednesday 15:00 - 16:30.
  • Wednesday 18:00 - 20:00.
  • Thursday 15:00 - 16:30.
  • Thursday 18:00 - 20:00.
  • Friday 15:00 - 16:30.
  • Friday 18:00 - 20:00.
  • Saturday 15:00 - 16:30.
  • Saturday 18:00 - 20:00.
  • Sunday 15:00 - 16:30.
  • Sunday 18:00 - 20:00.

Ward

  • There is level access in the ward.
  • The ward is female.
  • The ward is single sex.
  • There is/are 5 bay(s) available.
  • There is/are 2 side room(s) available.
  • The area/room/bay surveyed was B.
  • There is a/are door(s) to the area/room/bay.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 100cm (3ft 3in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre around the bed(s)/between beds.
  • The bed(s) is/are adjustable.
  • The bed(s) has/have bedside storage.
  • Bedside services available include; televisions, telephones, radios, the internet, text messaging, games and hospital information.
  • These services are chargeable.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by loop.
  • There is an accessible toilet for visitors to use on the ward.
  • There is a standard toilet for visitors to use on the ward.
  • There is a bathroom on the ward.
  • Lighting levels are bright.
  • A flashing alarm is not available.
  • A vibrating alarm is not available.

Accessible Bathroom

  • Accessible bathroom facilities are available.
  • Location and access
    • The bathroom is interchangeable between male and female.
    • The bathroom is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the accessible bathroom door.
    • The accessible bathroom is 23m (25yd 6in) from the ward entrance.
    • There is level access to the accessible bathroom.
  • Features and dimensions
    • A key is not required for the accessible bathroom.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the door is 87cm (2ft 10in).
    • The door weight is heavy.
    • The dimensions of the bathroom are 280cm x 200cm (9ft 2in x 6ft 7in).
    • The bathroom has a non slip floor.
    • There is a functional emergency alarm available.
    • Disposal facilities are available.
    • There is not a coat hook.
  • Position of fixtures
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the left.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 130cm (4ft 3in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin height is 79cm (2ft 7in).
    • The tap type is lever.
    • There is a mixer tap for the wash basin.
    • There are mirrors in the accessible bathroom.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
  • Bath details
    • There is not a bath.
    • There are not wall mounted handrails available.
  • Wheel in shower details
    • There is a wheel in shower.
    • The shower head height is adjustable.
    • The shower control type is twist/turn.
    • The shower seat is no seat.
    • There are handrails available.
  • Colour contrast and lighting
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is poor.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Toilet

  • Location and Access
    • There are not accessible toilet facilities within this venue.
  • Comments
    • Accessible toilets are available on the ground floor of the Abbey Wing.

Standard Toilet(s)

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