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Lee Valley White Water Centre

Station Road, Waltham Cross, Hertfordshire, EN9 1AB

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Access Guide

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Introduction

  • Services / facilities within the building include changing rooms for canoeing and rafting, a small meeting room and a cafe.

Opening Times (Winter)

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 20:05.
  • Thursday 09:00 - 19:30.
  • Friday 09:00 - 19:30.
  • Saturday 09:00 - 17:30.
  • Sunday 09:00 - 17:30.

Location

  • The nearest National Rail station is Waltham Cross.
  • There is not a bus stop within 150m (164yds) of the venue.

Parking (Purple Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 8 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 475cm x 600cm (15ft 7in x 19ft 8in).
    • The nearest Blue Badge bay is 38m (41yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 55m (60yd 5in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is a designated drop off point.
    • The drop off point is located outside the main entrance.
  • Comments View
    • There are 5 car parks in total around the site.
    • The Purple and Orange car parks have Blue Badge parking.
    • The Pink, Green and Blue car parks have standard parking bays only.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the main building.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 150cm (4ft 11in) wide.

Level Change

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played inside the building.
  • The lighting levels are bright.
  • Motorised scooters are allowed in public parts of the venue.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The lighting levels are bright.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Lift

  • There is a lift for public use.
  • The lift is located to the left of reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 18m (19yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 102cm x 210cm (3ft 4in x 6ft 11in).
  • The clear door width is 80cm (2ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Eating and Drinking (The Terrace Bar & Cafe)

  • The following information is for the café/bar.
  • The café/bar is located on the first floor.
  • There is step-free access to the café/bar.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is a lowered section of the counter.
  • The lowered section of the counter is at the recommended height of 76cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is tiles and wood.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The distance between the floor and the lowest table is 73cm.
  • The distance between the floor and the highest table is 75cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.
  • Opening Times View
    • Monday 09:00 - 17:30.
    • Tuesday 09:00 - 17:30.
    • Wednesday 09:00 - 22:30.
    • Thursday 09:00 - 22:30.
    • Friday 09:00 - 22:30.
    • Saturday 09:00 - 22:30.
    • Sunday 09:00 - 22:30.

Accessible Toilet (Changing Area)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
    • This accessible toilet is located on the right as you enter the changing area corridor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 103cm (3ft 5in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is a second similar accessible toilet with left hand transfer.

Accessible Toilet (First Floor Restaurant)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the lift.
    • This accessible toilet is located on the first floor, to the left when exiting the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 152cm x 220cm (4ft 12in x 7ft 3in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 88cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 102cm (3ft 4in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft).

Standard Toilet(s) (Changing Area)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female Toilet(s) View
    • The female toilets are located off the changing area corridor.
    • The female toilets are 24m (26yd 9in) from the main entrance.
    • Inside the venue, there is level access to the female toilet.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilets are located off the changing area corridor.
    • The male toilets are 23m (25yd 6in) from the main entrance.
    • Inside the venue, there is level access to the male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located on the first floor.
    • The height of the baby change table once extended is 85cm (2ft 9in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.

Standard Toilet(s) (First Floor Restaurant)

Accessible Changing Room (Changing Area)

  • There are accessible changing rooms available.
  • The accessible changing room is located within the accessible toilet within the changing area.
  • There is level access to the changing room.
  • The accessible changing room is 23m (25yd 6in) from the main entrance.
  • The door opens outwards.
  • The width of the door is 89cm (2ft 11in).
  • The door is locked by a twist lock.
  • The dimensions of the accessible changing room are 350cm x 215cm (11ft 6in x 7ft 1in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 161cm (5ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The facilities available in the accessible changing room are a wheel in shower, handrails and a ceiling tracking hoist.
  • Wall mounted rails are available.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 73cm (2ft 5in).
  • The tap type is lever.
  • Other facilities available are a shower chair.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • There is a mirror in the accessible chsanging room.
  • The mirror is not placed at a lower level (60cm from the floor) or at an angle for ease of use.
  • There is not a locker within the accessible changing room.
  • The accessible changing room has a ceiling tracking hoist.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible changing room are a ceiling tracking hoist.
  • The height of the seat is 52cm (1ft 8in).

Standard Changing Room (Changing Area - Male)

  • There are standard changing rooms available.
  • The standard changing rooms are located off the changing area corridor.
  • The standard changing room is 34m (37yd 7in) from the main entrance.
  • The standard changing room is 24m (26yd 9in) from the reception desk.
  • The standard changing room is 50m (54yd 2ft) from the main lake.
  • There is level access to the standard changing rooms.
  • Comments View
    • There are 3 male and 3 female changing rooms located within the changing area.
    • The details for all are identical.

Accessible Shower (Changing Area)

  • Accessible shower facilities are available.
  • The showers are located within the standard changing rooms.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 52cm (1ft 8in).
  • Other facilities available are a fixed hoist.
  • There is level access to the services from the shower facilities.

Standard Shower (Changing Area)

  • Shower facilities are available.
  • The showers are located within the changing rooms.
  • There is level access to the services from the shower facilities.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Water bowls for assistance dogs are available.
  • There is not a dog toilet or toileting area.
  • An assistance dog toileting area cannot be provided onsite.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Comments View
    • All users of the centre are given safety advice about the course in the courtyard area of the centre.
    • They are then taken to the main lake to board either canoes or rafts.
    • There is a hoist available for the canoes and rafts.