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Lee Valley White Water Centre

Station Road, Waltham Cross, Hertfordshire, EN9 1AB

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Access Guide

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Introduction

  • Services / facilities within the building include changing rooms for canoeing and rafting, a small meeting room and a cafe.

Opening Times (Winter)

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 20:05.
  • Thursday 09:00 - 19:30.
  • Friday 09:00 - 19:30.
  • Saturday 09:00 - 17:30.
  • Sunday 09:00 - 17:30.

Location

  • The nearest National Rail station is Waltham Cross.
  • There is not a bus stop within 150m (164yds) of the venue.

Parking (Purple Car Park)

  • The venue does have its own car park.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 8 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 475cm x 600cm (15ft 7in x 19ft 8in).
  • The nearest Blue Badge bay is 38m (41yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 55m (60yd 5in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • There is a designated drop off point.
  • The drop off point is located outside the main entrance.
  • Comments View
    • Visitors will receive up to 8 hours free parking if they have pre-booked an activity with the venue, or spend £5 in The Terrace Bar & Café.
    • Visitors will need to register for the free parking period, at reception or via the Cafe with a smart phone.
    • There will also be a short grace period of up to 20 minutes to allow for drop-offs and collections
    • Blue Badge holders will need to verify their badge at reception, and will need a smart phone to register their number plate to receive eight hours free parking.
    • Methods of payment
    • Get the app: Download the free Y Pay app. Available for both IOS and Android, the app allows you to pay for parking from your smartphone.
    • By machine: Alternatively you can use one of the two pay and display machines. These are located near the main building (drop off zone) and at the bottom of the car park next to the pathway leading up to Pavilion.
    • There are 5 car parks in total around the site.
    • The Purple and Orange car parks have Blue Badge parking.
    • The Pink, Green and Blue car parks have standard parking bays only.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the main building.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 150cm (4ft 11in) wide.

Level Change

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is permanent.

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played inside the building.
  • The lighting levels are bright.
  • Motorised scooters are welcomed in public parts of the venue.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The lighting levels are bright.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Lift

  • There is a lift for public use.
  • The lift is located to the left of reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 18m (19yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 102cm x 210cm (3ft 4in x 6ft 11in).
  • The clear door width is 80cm (2ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Eating and Drinking (The Terrace Bar & Cafe)

  • The following information is for the café/bar.
  • The café/bar is located on the first floor.
  • There is step-free access to the café/bar.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm) .
  • There is a lowered section of the counter.
  • The lowered section of the counter is at the recommended height of 76cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is tiles and wood.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The distance between the floor and the lowest table is 73cm.
  • The distance between the floor and the highest table is 75cm.
  • Takeaway cups are available.
  • Takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Toilet with Adaptations (Changing Area)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
    • This accessible toilet is located on the right as you enter the changing area corridor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 103cm (3ft 5in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is a second similar accessible toilet with left hand transfer.

Toilet with Adaptations (First Floor Restaurant)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the lift.
    • This accessible toilet is located on the first floor, to the left when exiting the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 152cm x 220cm (4ft 12in x 7ft 3in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 88cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 102cm (3ft 4in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft).

Standard Toilet(s) (Changing Area)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female Toilet(s) View
    • The female toilets are located off the changing area corridor.
    • The female toilets are 24m (26yd 9in) from the main entrance.
    • Inside the venue, there is level access to the female toilet.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilets are located off the changing area corridor.
    • The male toilets are 23m (25yd 6in) from the main entrance.
    • Inside the venue, there is level access to the male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located on the first floor.
    • The height of the baby change table once extended is 85cm (2ft 9in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.

Standard Toilet(s) (First Floor Restaurant)

Accessible Changing Room (Changing Area)

  • There are accessible changing rooms available.
  • The accessible changing room is located within the accessible toilet within the changing area.
  • There is level access to the changing room.
  • The accessible changing room is 23m (25yd 6in) from the main entrance.
  • The door opens outwards.
  • The width of the door is 89cm (2ft 11in).
  • The door is locked by a twist lock.
  • The dimensions of the accessible changing room are 350cm x 215cm (11ft 6in x 7ft 1in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 161cm (5ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The facilities available in the accessible changing room are a wheel in shower, handrails and a ceiling tracking hoist.
  • Wall mounted rails are available.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 73cm (2ft 5in).
  • The tap type is lever.
  • Other fixtures/facilities available include; a shower chair.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • There is a mirror in the accessible chsanging room.
  • The mirror is not placed at a lower level (60cm from the floor) or at an angle for ease of use.
  • There is not a locker within the accessible changing room.
  • The accessible changing room has a ceiling tracking hoist.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible changing room are a ceiling tracking hoist.
  • The height of the seat is 52cm (1ft 8in).

Standard Changing Room (Changing Area - Male)

  • There are standard changing rooms available.
  • The standard changing rooms are located off the changing area corridor.
  • The standard changing room is 34m (37yd 7in) from the main entrance.
  • The standard changing room is 24m (26yd 9in) from the reception desk.
  • The standard changing room is 50m (54yd 2ft) from the main lake.
  • There is level access to the standard changing rooms.
  • Comments View
    • There are 3 male and 3 female changing rooms located within the changing area.
    • The details for all are identical.

Accessible Shower (Changing Area)

  • Accessible shower facilities are available.
  • The showers are located within the standard changing rooms.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 52cm (1ft 8in).
  • Other facilities available are a fixed hoist.
  • There is level access to the services from the shower facilities.

Standard Shower (Changing Area)

  • Shower facilities are available.
  • The showers are located within the changing rooms.
  • There is level access to the services from the shower facilities.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Water bowls for assistance dogs are available.
  • There is not a dog toilet or toileting area.
  • An assistance dog toileting area cannot be provided onsite.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Comments View
    • All users of the centre are given safety advice about the course in the courtyard area of the centre.
    • They are then taken to the main lake to board either canoes or rafts.
    • There is a hoist available for the canoes and rafts.