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Liverpool ONE

5 Wall Street, Liverpool, Merseyside, L1 8JQ

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Accessibility Guide

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Opening Times (Information Centre)

  • Monday 09:00 - 20:00..
  • Tuesday 09:00 - 20:00..
  • Wednesday 09:00 - 20:00..
  • Thursday 09:00 - 20:00..
  • Friday 09:00 - 20:00..
  • Saturday 09:00 - 19:00..
  • Sunday 10:00 - 17:00..

Opening Times (Liverpool One)

  • Monday 09:30 - 20:00..
  • Tuesday 09:30 - 20:00..
  • Wednesday 09:30 - 20:00..
  • Thursday 09:30 - 20:00..
  • Friday 09:30 - 20:00..
  • Saturday 09:00 - 19:00..
  • Sunday 11:00 - 17:00..

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Liverpool.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is James Street.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • The car park is at the front of the venue.
    • The car park type is multi storey.
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 300cm x 580cm (9ft 10in x 19ft 0in).
    • The nearest designated bay is 7m (22ft 12in) from the car park entrance.
    • The furthest designated bay is 75m (82yd) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 210.
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.
  • Comments
    • The car park detailed is the main Liverpool One Car Park which is accessed from Strand Street.
    • Additional car parks are available at John Lewis and off Paradise Street and Hanover Street.

Outside Access (Access from the Car Park)

  • This information is for the entrance located on level 4 of the car park.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • Comments
    • This entrance gives access to the upper level.

Level Change (Access from the Car Park)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the shopping mall from the car park.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Outside Access (Lord Street)

  • This information is for the entrance located in Lord Street.
  • There is not level access into the venue.
  • The main doors open (no doors).

Level Change (Lord Street)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the upper level.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Outside Access (Paradise Place)

  • This information is for the entrance located near the Paradise Street Transport Interchange.
  • There is level access into the venue.
  • The main doors open (no doors).
  • Comments
    • This access point gives access to the lower level of Liverpool One.
    • There are many similar access points in Paradise Street, Church Street and off Hanover Street.

Outside Access (Church Street)

  • This information is for the entrance located in Church Street.
  • There is level access into the venue.
  • The main doors open (no doors).

Outside Access (Information Centre)

  • This information is for the entrance located in Wall Street.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 114cm (3ft 9in) wide.

Reception (Information Centre)

  • The desk is 4m (4yd 1ft) from the Information Centre entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.
  • Comments
    • The are moderate slopes on the lower level malls near to the Hanover Street and Church Street access points.

Level Change (Leisure Level)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located between Chavasse Park and the leisure complex.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There are steps to access this area / service.
  • The steps are located between Chavasse Park and the leisure complex.
  • There is / are 9 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments
    • The ramp is used to bypass the steps.

Other Floors (Liverpool One)

  • Steps
    • The floors which are accessible by stairs are lower level - upper level - leisure level.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are lower level - upper level - leisure level.
    • The head and foot of the escalators are not clearly marked.

Other Floors (Car Park)

  • Steps
    • The floors which are accessible by stairs are 1-2-3-4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.

Lift (Liverpool One)

  • There is a lift for public use.
  • The lift is located next to Debenham's, off Lord Street.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are lower level - upper level - leisure level.
  • The lift is 40m (44yd) from Lord Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 108cm (3ft 7in).
  • The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is located just beyond the car park entrances.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1-2-3-4.
  • The lift is 6m (19ft 8in) from car park entrances.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 130cm x 200cm (4ft 3in x 6ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Changing Places

  • Location and access
    • The facility is located in the Information Centre.
    • The facility is 13m (14yd) from the Information Centre entrance.
    • There is level access to the facility.
  • Dimensions and features
    • You do need a key for the facility.
    • It is not a radar key.
    • The key can be obtained from the toilet attendant.
    • The dimensions of the facility are 210cm x 340cm (6ft 11in x 11ft 2in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers the changing bench and the toilet.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 170cm (5ft 7in).
    • The transfer space on the right as you face the toilet is 75cm (2ft 6in).
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rails are on both sides.
    • The type of sink is fixed.
    • Wall mounted hand rails are available at the sink.
    • As you face the sink, rails are available on the left.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is available.
    • It is not a push button style alarm.

Accessible Toilet

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the Information Centre entrance.
    • This accessible toilet is located in the Information Centre in Wall Street.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the toilet attendant.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 170cm x 210cm (5ft 7in x 6ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is sensor.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 51cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
  • Comments
    • There is an additional accessible toilet in the Liverpool One Car Park which was closed for refurbishment at the time of research.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilets are located in the Information Centre.
    • The female and male toilets are 15m (16yd) from the Information Centre Entrance.
    • Inside the venue, there is level access to the female and male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in a separate room next to the toilets.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments
    • Additional baby change facilities are provided in the changing places facility and the standard toilets.
    • Ambulant toilet cubicles are provided in the standard toilets.
    • The photographs show the standard male toilet cubicles.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level (unknown at time of research).
  • Comments
    • The photograph shows a slope in one of the lower level malls.