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Manchester Airport Station

Malaga Avenue, Manchester, M90 3RR

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Access Guide

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Introduction

  • Services / facilities within the building include a railway, bus and Metrolink station, Cafe Ritazza, WH Smith and access to 4M Offices.
  • Comments View
    • The station can be accessed from all 3 airport terminals and the Radisson BLU via a combination of external covered walkways and internal skylinks.

Location

  • The venue is situated outside the centre of the city.
  • This venue is situated in Manchester.
  • The venue is not situated on a road which has a steep gradient.

Parking

  • The venue does not have its own car park.
  • There is a designated drop off point.
  • The drop off point is located at the front of the station, by the taxi rank.
  • There is a dropped kerb from the drop off point.
  • There is tactile paving on the dropped kerb.
  • Comments View
    • The drop off area includes a marked designated bay.
    • The nearest car parks to the station are the Radisson Hotel and Terminal 1 Arrivals car parks.

Route from Terminal 3

  • Follow the directional signs for The Station.
  • Access is via a covered walkway with moderate slopes to the Terminal 1 Building.
  • Passengers must then take the car park lift to level 7 and the skylink from there to the station.
  • The distance from Terminal 3 Door 4 to the station is 495 metres.
  • The distance between Terminal 3 Door 4 and the Terminal 1 car park lift is 218 metres.

Route from Terminal 1

  • Access to the station from Terminal 1 is via the skylink with moderate slopes on level 7.
  • The skylink contains travelators.
  • The distance from the Departures car park lifts on level 7 of the Terminal 1 building to the station is 277 metres.
  • The distance from the Terminal 1 Arrivals lift on the skylink to the station is 192 metres.

Outside Access (Entrance from Terminals 1 and 3)

  • This information is for the entrance located at the side of the station.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are permanently held open.
  • The door opening is 280cm (9ft 2in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are single width.
    • The door opening is 145cm (4ft 9in) wide.
  • Comments View
    • This entrance give access to the upper level of the station.

Level Change (Entrance from Terminals 1 and 3)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the entrance from the skylink.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Route from Terminal 2

  • Access to the station from Terminal 2 is via a skylink containing travelators.
  • The distance from the terminal to the station is 407 metres.

Route from the Radisson BLU

  • Access to the station from the Radisson BLU is via a skylink, which contains travelators.
  • The distance to the station from the hotel is 121 metres.

Outside Access (Entrance from Terminal 2 and Radisson BLU)

  • This information is for the entrance located at the side of the station.
  • There is level access into the venue.
  • The main door(s) open both ways.
  • The doors are double width.
  • The door(s) is / are permanently held open.
  • The door opening is 157cm (5ft 2in) wide.
  • Comments View
    • This entrance gives access to the upper level of the station.

Other Floors (Ground to Upper Level)

  • Steps View
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are clearly marked.
    • The lighting levels are medium.
  • Comments View
    • The stairs are located next to the entrance from Terminals 1 and 3.
    • There are escalators located just inside the main entrance, and also by the bus station.

Lift (Lift - Entrance from Terminals 1 and 3 to the Train Station)

  • There is a lift for public use.
  • The lift is located just inside the entrance in the Rail Station.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Ground and Upper Level.
  • The lift is 14m (15yd 11in) from the entrance from Terminals 1 and 3.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 220cm x 247cm (7ft 3in x 8ft 1in).
  • The clear door width is 177cm (5ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • There are 2 lifts available here.
    • The distance between these lifts and the lifts to buses, coaches and trams is approximately 65 metres.

Lift (Lift to Buses, Coaches and Trams)

  • There is a lift for public use.
  • The lift is located opposite the entrance from Terminal 2 & the hotel.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Metrolink Platform - Ground - Upper Level.
  • The lift is 37m (40yd 1ft) from the entrance from Terminal 2 and Radisson BLU.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 202cm x 282cm (6ft 8in x 9ft 3in).
  • The clear door width is 180cm (5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the station.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 152cm (4ft 12in) wide.
  • Comments View
    • There are several entrances at the front of the station which give access to the ground level.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • The lighting levels are varied.
  • Motorised scooters are allowed in public parts of the venue.
  • Comments View
    • Photograph 1 shows the Onward Travel and Hotel Information Screen, located just inside the main entrance.
    • Photographs 2 and 3 shows part of the upper level of the station.

Ground Level Assistance Point and Courtesy Phone

  • Photograph 1 shows Station Assistance Point 1, located just inside the main entrance which is 10 metres from the main entrance.
  • Photograph 2 shows the courtesy phones, located by the lifts next to the entrance from Terminals 1 and 3.
  • They are 34 metres from the main entrance.
  • For more information on assistance that is available, please see the Airport website Accessibility page.

Flight Information Display

  • There are Flight Information Display screens available on route between the platforms and station and on the ground and upper levels.

Upper Level Assistance Point and Courtesy Phone

  • The photographs show Station Assistance Point 3, and the courtesy phone, located on the upper level of the station, opposite Caffe Ritazza and WHSmith.
  • They are 29 and 31 metres respectively from the lift next to the entrance from Terminals 1 and 3.
  • For more information on assistance that is available, please see the Airport website Accessibility page.

Bus Station Assistance Point and Courtesy Phone

  • Photograph 1 shows Station Assistance Point 2 in the bus station area.
  • It is 89 metres from the main entrance.
  • Photograph 2 shows the lowered courtesy phone in the bus station area.
  • It is 92 metres from the main entrance.
  • For more information on assistance that is available, please see the Airport website Accessibility page.

Train Station

  • There are 3 platform(s) in the station.
  • The station is staffed.
  • There are generally 5 member(s) of staff on duty.
  • There is an office to obtain help.
  • The office to obtain help is 75m (82yd 1in) from the lifts to the platforms.
  • This office is located on platform 3b.
  • There is a ticket office.
  • The ticket office is located on the station concourse.
  • The ticket office is 25m (27yd 1ft) from the main entrance.
  • The train companies operating from within this station are First Transpennine Express and Northern Trains.
  • There is a taxi rank at the station.
  • The taxi rank is located outside the main entrance at the front of the station.
  • The taxi rank is 24m (26yd 9in) from the main entrance.
  • Shops and services within the station include Caffe Ritazza and WHSmith on the upper level, and Refresh in the waiting room between platforms 2 and 3.
  • All key concourse shops and services have level access.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1-3.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please go to the duty managers office.

Reception (Train Ticket Office)

  • The desk is 25m (27yd 1ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • Comments View
    • The ticket office is located on the ground level of the station, opposite the entrance to the platforms.
    • It is open 24 hours a day.
    • There are also ticket machines available on the ground level concourse, to the side of the ticket office.
    • The ticket office is open 24 hours a day.

Doors to the Train Platforms Area

  • The doors are automatic.
  • The door opening is 127cm (4ft 2in) wide.
  • The doors are 30 metres from the main entrance.

Other Floors (Escalators to the Train Platforms)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are clearly marked.
    • The lighting levels are medium.

Level Change (Ramp to the Train Platforms)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located just past the doors to the train platforms area.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • Comments View
    • This ramp can be overcome by using the lift to the train platforms.

Lift (Lifts to the Train Platforms)

  • There is a lift for public use.
  • The lift is located either side of the ramp to the platforms.
  • The lift is a standard lift.
  • The lift is 43m (47yd 1in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 224cm x 253cm (7ft 4in x 8ft 4in).
  • The clear door width is 181cm (5ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.

Train Station Platform

  • This information is for platform(s) 1-3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-3.
  • Accessible toilets are 18m (19yd 2ft) from the lifts to the train platforms.

Accessible Toilet (Train Platform)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 18m (19yd 2ft) from the lift to the train platforms.
    • This accessible toilet is located behind the lift at the end of platform 2.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 176cm x 234cm (5ft 9in x 7ft 8in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 137cm (4ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 102cm (3ft 4in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There is a RoomMate device available for the accessible toilet. RoomMate is an electronic, wall-mounted device which offers audio description of the toilet to blind and visually impaired visitors. For use of the RoomMate please phone the venue in advance.

Standard Toilet(s) (Train Platforms)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located behind the lifts at the ends of platforms 3 and 2.
    • The female and male toilets are 11m (12yd 1in) from the lifts to the train platforms.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located just past the female toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.
  • Comments View
    • The baby change room requires a RADAR key to access, which can be obtained from the Duty Manager's office or a member of the platform staff.

Bus Station

  • There are 11 stands / bays.
  • The station is staffed.
  • There are generally 5 member(s) of staff on duty.
  • There is an office to obtain help (other than the ticket office).
  • The office to obtain help (other than the ticket office) is located at the far end of the station, by the entrance to stands L-N.
  • The help office is 132m (144yd 1ft) from the main entrance.
  • There is a ticket office / travel centre.
  • The ticket office / travel centre is located at the front of the bus station area.
  • The ticket office / travel centre is 66m (72yd 6in) from the main entrance.
  • Announcements are visual.
  • The bus companies operating within this station are National Express, Arriva, Stagecoach, MCT Travel.
  • There is a taxi rank at the station.
  • All key concourse shops and services have level access.
  • Opening Times View
    • Monday 06:00 - 22:00..
    • Tuesday 06:00 - 22:00..
    • Wednesday 06:00 - 22:00..
    • Thursday 06:00 - 22:00..
    • Friday 06:00 - 22:00..
    • Saturday 06:00 - 22:00..
    • Sunday 06:00 - 21:00..

Reception (Bus Station Travel Centre)

  • The desk is 66m (72yd 6in) from the main entrance.
  • There is level access to reception from the entrance.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • A new desk with a lowered section is due to be fitted in the Travel Centre.
  • Opening Times View
    • Monday 07:00 - 18:00..
    • Tuesday 07:00 - 18:00..
    • Wednesday 07:00 - 18:00..
    • Thursday 07:00 - 18:00..
    • Friday 07:00 - 18:00..
    • Saturday 07:00 - 18:00..
    • Sunday 07:00 - 18:00..

Bus Station Stand

  • Stand / Bay number(s) A-N.
  • The stands which have level access are A-N.
  • Comments View
    • All stands are accessed by double automatic doors, 200cm wide.

Accessible Toilet (Bus Station)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 112m (122yd 1ft) from the main entrance.
    • This accessible toilet is located along the side of the bus station area.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 127cm x 190cm (4ft 2in x 6ft 3in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 84cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There is a RoomMate device available for the accessible toilet. RoomMate is an electronic, wall-mounted device which offers audio description of the toilet to blind and visually impaired visitors. For use of the RoomMate please phone the venue in advance.

Standard Toilet(s) (Bus Station)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located on the side of the bus station area.
    • The female and male toilets are 106m (115yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located between the adapted toilets.
    • The height of the baby change table once extended is 95cm (3ft 1in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • The toilets contain a larger cubicle, with grab rails fitted.
    • The baby change area also contains a separate room for breast feeding.

Other Floors (Merokink platform)

  • Steps View
    • The floors which are accessible by stairs are Metrolink Platform - Ground.
    • There are 15+ steps between floors.
    • The lighting levels are bright.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting levels are medium.
  • Comments View
    • The stairs are located off the Bus Station area, opposite stand E.
    • The escalators are by the lift to buses, coaches and trams.

Metrolink Platform

  • There is a strip of tactile paving along the edge of the tram platform.
  • The surface of the platform is brick block paving.
  • There is level access onto the trams from the platform.
  • The platform contains ticket machines, seating and passenger help point with a hearing loop.
  • The main part of the platform is 30m from the lift to buses, coaches and trams.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.
  • Comments View
    • Assisted Rail Travel: 0845 600 1674.
    • The photograph shows the smoking area, located just outside the main entrance.