Access Guide
Introduction
- Services / facilities within the building include a railway, bus and Metrolink station, Cafe Ritazza, WH Smith and access to 4M Offices.
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Comments
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- The station can be accessed from all 3 airport terminals and the Radisson BLU via a combination of external covered walkways and internal skylinks.
- Assisted Rail Travel: 0845 600 1674.
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request and large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
Getting Here
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By Road
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- Manchester Airport is 9 miles south of Manchester City Centre, next to the M56 and with easy links to the M6, M60 and M62.
The postcode for the airport is M90 1QX. Please note, your Sat-Nav may not reflect the most updated road layout. - There are a number of official airport parking options available.
- For more information on getting to Manchester Airport by car please click here (opens new tab).
- Manchester Airport is 9 miles south of Manchester City Centre, next to the M56 and with easy links to the M6, M60 and M62.
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By Bus
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- There is a bus stop within 150 metres of the venue.
- Manchester Airport is well-served by a network of local and regional buses, running daily from early morning to late night; including weekends and bank holidays.
- For more information on getting to Manchester Airport by bus please click here (opens new tab).
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By Train
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- The nearest Railway Station is Manchester Airport Station.
- The station is located at the heart of the airport campus, which means passengers have easy access to all the terminals. With moving walkways throughout, it should take no more than 5-15 minutes to get to and from the terminals.
- For more information on getting to Manchester Airport by train please click here (opens new tab).
- For more information on the Access Guide for Manchester Airport Station please click here (opens new tab).
Parking
- The venue does not have its own car park.
- There is a designated drop off point.
- The drop off point is located at the front of the station, by the taxi rank.
- There is a dropped kerb from the drop off point.
- There is tactile paving on the dropped kerb.
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Comments
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- The drop off area includes a marked designated bay.
- The nearest car parks to the station are the Radisson Hotel and Terminal 1 Arrivals car parks.
Route from Terminal 3
- Follow the directional signs for The Station.
- Access is via a covered walkway with moderate slopes to the Terminal 1 Building.
- Passengers must then take the car park lift to level 7 and the skylink from there to the station.
- The distance from Terminal 3 Door 4 to the station is 495 metres.
- The distance between Terminal 3 Door 4 and the Terminal 1 car park lift is 218 metres.
Route from Terminal 1
- Access to the station from Terminal 1 is via the skylink with moderate slopes on level 7.
- The skylink contains travelators.
- The distance from the Departures car park lifts on level 7 of the Terminal 1 building to the station is 277 metres.
- The distance from the Terminal 1 Arrivals lift on the skylink to the station is 192 metres.
Outside Access (Entrance from Terminals 1 and 3)
- This information is for the entrance located at the side of the station.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are double width.
- The door(s) is / are permanently held open.
- The door opening is 280cm (9ft 2in) wide.
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Second set of doors
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- There is a second set of doors.
- The door(s) open automatically.
- The doors are single width.
- The door opening is 145cm (4ft 9in) wide.
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Comments
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- This entrance give access to the upper level of the station.
Level Change (Entrance from Terminals 1 and 3)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading to the entrance from the skylink.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Route from Terminal 2
- Access to the station from Terminal 2 is via a skylink containing travelators.
- The distance from the terminal to the station is 407 metres.
Route from the Radisson BLU
- Access to the station from the Radisson BLU is via a skylink, which contains travelators.
- The distance to the station from the hotel is 121 metres.
Outside Access (Entrance from Terminal 2 and Radisson BLU)
- This information is for the entrance located at the side of the station.
- There is level access into the venue.
- The main door(s) open both ways.
- The doors are double width.
- The door(s) is / are permanently held open.
- The door opening is 157cm (5ft 2in) wide.
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Comments
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- This entrance gives access to the upper level of the station.
Other Floors (Ground to Upper Level)
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Steps
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- There are 15+ steps between floors.
- The lighting levels are medium.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
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Escalators
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- Escalator(s) can be used to access other floors.
- The escalators steps are not clearly marked.
- The head and foot of the escalators are clearly marked.
- The lighting levels are medium.
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Comments
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- The stairs are located next to the entrance from Terminals 1 and 3.
- There are escalators located just inside the main entrance, and also by the bus station.
Lift (Lift - Entrance from Terminals 1 and 3 to the Train Station)
- There is a lift for public use.
- The lift is located just inside the entrance in the Rail Station.
- The lift is a standard lift.
- The floors which are accessible by this lift are Ground and Upper Level.
- The lift is 14m (15yd 11in) from the entrance from Terminals 1 and 3.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 220cm x 247cm (7ft 3in x 8ft 1in).
- The clear door width is 177cm (5ft 10in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lighting level in the lift is medium.
- The lift does not have Braille markings.
- The lift does have tactile markings.
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Comments
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- There are 2 lifts available here.
- The distance between these lifts and the lifts to buses, coaches and trams is approximately 65 metres.
Lift (Lift to Buses, Coaches and Trams)
- There is a lift for public use.
- The lift is located opposite the entrance from Terminal 2 & the hotel.
- The lift is a standard lift.
- The floors which are accessible by this lift are Metrolink Platform - Ground - Upper Level.
- The lift is 37m (40yd 1ft) from the entrance from Terminal 2 and Radisson BLU.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 202cm x 282cm (6ft 8in x 9ft 3in).
- The clear door width is 180cm (5ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lighting level in the lift is medium.
- The lift does have Braille markings.
- The lift does have tactile markings.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the station.
- There is level access into the venue.
- The main door(s) open automatically.
- The doors are double width.
- The door opening is 152cm (4ft 12in) wide.
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Comments
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- There are several entrances at the front of the station which give access to the ground level.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- The lighting levels are varied.
- Motorised scooters are welcomed in public parts of the venue.
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Comments
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- Photograph 1 shows the Onward Travel and Hotel Information Screen, located just inside the main entrance.
- Photographs 2 and 3 show part of the upper level of the station.
Ground Level Assistance Point and Courtesy Phone
- Photograph 1 shows Station Assistance Point 1, located just inside the main entrance which is 10 metres from the main entrance.
- Photograph 2 shows the courtesy phones, located by the lifts next to the entrance from Terminals 1 and 3.
- They are 34 metres from the main entrance.
- For more information on assistance that is available, please see the Airport website Accessibility page.
Flight Information Display
- There are Flight Information Display screens available on route between the platforms and station, and on the ground and upper levels.
Upper Level Assistance Point and Courtesy Phone
- The photographs show Station Assistance Point 3, and the courtesy phone, located on the upper level of the station, opposite Caffe Ritazza and WHSmith.
- They are 29 and 31 metres respectively from the lift next to the entrance from Terminals 1 and 3.
- For more information on assistance that is available, please see the Airport website Accessibility page.
Bus Station Assistance Point and Courtesy Phone
- Photograph 1 shows Station Assistance Point 2 in the bus station area.
- It is 89 metres from the main entrance.
- Photograph 2 shows the lowered courtesy phone in the bus station area.
- It is 92 metres from the main entrance.
- For more information on assistance that is available, please see the Airport website Accessibility page.
Train Station
- There are 3 platform(s) in the station.
- The station is staffed.
- There are generally 5 member(s) of staff on duty.
- There is an office to obtain help.
- The office to obtain help is 75m (82yd 1in) from the lifts to the platforms.
- This office is located on platform 3b.
- There is a ticket office.
- The ticket office is located on the station concourse.
- The ticket office is 25m (27yd 1ft) from the main entrance.
- The train companies operating from within this station are First Transpennine Express and Northern Trains.
- There is a taxi rank at the station.
- The taxi rank is located outside the main entrance at the front of the station.
- The taxi rank is 24m (26yd 9in) from the main entrance.
- Shops and services within the station include Caffe Ritazza and WHSmith on the upper level, and Refresh in the waiting room between platforms 2 and 3.
- All key concourse shops and services have level access.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1-3.
- Accessible toilets are located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, please go to the duty managers office.
Reception (Train Ticket Office)
- The desk is 25m (27yd 1ft) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high (110cm+).
- The desk has a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
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Comments
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- The ticket office is located on the ground level of the station, opposite the entrance to the platforms.
- It is open 24 hours a day.
- There are also ticket machines available on the ground level concourse, to the side of the ticket office.
- The ticket office is open 24 hours a day.
Doors to the Train Platforms Area
- The doors are automatic.
- The door opening is 127cm (4ft 2in) wide.
- The doors are 30 metres from the main entrance.
Other Floors (Escalators to the Train Platforms)
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Escalators
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- Escalator(s) can be used to access other floors.
- The escalators steps are not clearly marked.
- The head and foot of the escalators are clearly marked.
- The lighting levels are medium.
Level Change (Ramp to the Train Platforms)
- There is a ramp or slope to access this service.
- The ramp or slope is located just past the doors to the train platforms area.
- The ramp or slope is permanent.
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Comments
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- This ramp can be overcome by using the lift to the train platforms.
Lift (Lifts to the Train Platforms)
- There is a lift for public use.
- The lift is located either side of the ramp to the platforms.
- The lift is a standard lift.
- The lift is 43m (47yd 1in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 224cm x 253cm (7ft 4in x 8ft 4in).
- The clear door width is 181cm (5ft 11in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lighting level in the lift is medium.
- The lift does not have Braille markings.
- The lift does have tactile markings.
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Comments
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- There are 2 lifts available here.
Train Station Platform
- This information is for platform(s) 1-3.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-3.
- Accessible toilets are 18m (19yd 2ft) from the lifts to the train platforms.
Toilet with Adaptations (Train Platform)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is tactile, pictorial and Braille signage on or near the toilet door.
- This accessible toilet is approximately 18m (19yd 2ft) from the lift to the train platforms.
- This accessible toilet is located behind the lift at the end of platform 2.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 176cm x 234cm (5ft 9in x 7ft 8in).
- There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 137cm (4ft 6in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 102cm (3ft 4in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 77cm (2ft 6in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Comments
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- There is a RoomMate device available for the accessible toilet. RoomMate is an electronic, wall-mounted device which offers audio description of the toilet to blind and visually impaired visitors. For use of the RoomMate please phone the venue in advance.
Standard Toilet(s) (Train Platforms)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located behind the lifts at the ends of platforms 3 and 2.
- The female and male toilets are 11m (12yd 1in) from the lifts to the train platforms.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located just past the female toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
- Inside the venue, there is level access to the baby change facility.
- This is by lift.
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Comments
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- The baby change room requires a RADAR key to access, which can be obtained from the Duty Manager's office or a member of the platform staff.
Bus Station
- There are 11 stands / bays.
- The station is staffed.
- There are generally 5 member(s) of staff on duty.
- There is an office to obtain help (other than the ticket office).
- The office to obtain help (other than the ticket office) is located at the far end of the station, by the entrance to stands L-N.
- The help office is 132m (144yd 1ft) from the main entrance.
- There is a ticket office / travel centre.
- The ticket office / travel centre is located at the front of the bus station area.
- The ticket office / travel centre is 66m (72yd 6in) from the main entrance.
- Announcements are visual.
- The bus companies operating within this station are National Express, Arriva, Stagecoach, MCT Travel.
- There is a taxi rank at the station.
- All key concourse shops and services have level access.
Reception (Bus Station Travel Centre)
- The desk is 66m (72yd 6in) from the main entrance.
- There is level access to reception from the entrance.
- The lighting levels are medium.
- There is not a hearing assistance system.
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Comments
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- A new desk with a lowered section is due to be fitted in the Travel Centre.
Bus Station Stand
- Stand / Bay number(s) A-N.
- The stands which have level access are A-N.
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Comments
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- All stands are accessed by double automatic doors, which are 200cm wide.
Toilet with Adaptations (Bus Station)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 112m (122yd 1ft) from the main entrance.
- This accessible toilet is located along the side of the bus station area.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 89cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 127cm x 190cm (4ft 2in x 6ft 3in).
- There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 84cm (2ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 120cm (3ft 11in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 75cm (2ft 6in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Comments
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- There is a RoomMate device available for the accessible toilet. RoomMate is an electronic, wall-mounted device which offers audio description of the toilet to blind and visually impaired visitors. For use of the RoomMate please phone the venue in advance.
Standard Toilet(s) (Bus Station)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located on the side of the bus station area.
- The female and male toilets are 106m (115yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located between the adapted toilets.
- The height of the baby change table once extended is 95cm (3ft 1in).
- Inside the venue, there is level access to the baby change facility.
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Comments
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- The toilets contain a larger cubicle, with grab rails fitted.
- The baby change area also contains a separate room for breast feeding.
Other Floors (Merokink platform)
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Steps
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- The floors which are accessible by stairs are Metrolink Platform - Ground.
- There are 15+ steps between floors.
- The lighting levels are good.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
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Escalators
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- Escalator(s) can be used to access other floors.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are not clearly marked.
- The lighting levels are moderate to good.
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Comments
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- The stairs are located off the Bus Station area, opposite stand E.
- The escalators are near the lift to the buses, coaches and trams.
Metrolink Platform
- There is a strip of tactile paving along the edge of the tram platform.
- The surface of the platform is brick block paving.
- There is level access onto the trams from the platform.
- The platform contains ticket machines, seating and passenger help point with a hearing loop.
- The main part of the platform is 30m from the lift to buses, coaches and trams.