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Marks and Spencer Andover

58 High Street, Andover, Hampshire, SP10 1NF

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Accessibility Guide

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Introduction

Public Transport and Parking

  • Public Transport
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Andover.
  • Parking
    • The store does not have its own car park.
    • There is a public car park within approximately 200m of the store.
    • The public parking facilities are located on Black Swan Yard.

Approach (High Street)

  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is stone/concrete tiles and block paving.

Outside Access (High Street - Ramped Entrance)

  • This information is for the entrance located on High Street.
  • There is step free access at this entrance.
  • Ramp/Slope Details
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • There is a/are handrail(s) at the ramp/slope.
    • The handrail(s) is/are on the right going up.
  • Entrance Details
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 125cm (4ft 1in).

Outside Access (High Street - Stepped Entrance)

  • This information is for the entrance located on High Street.
  • Step Details
    • There is stepped access at this entrance.
    • The step(s) is/are located in front of the entrance.
    • There is/are 5 step(s) to access the store.
    • The step(s) is not/are not clearly marked.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are in the centre going up.
  • Entrance Details
    • The main door(s) open(s) both ways (push and pull).
    • The door(s) is/are double.
    • The width of the door opening is 130cm (4ft 3in).

Approach (Black Swan Yard - Food Hall)

  • There is step free access on the approach to the store.
  • The surface of the approach is tarmac.

Outside Access (Black Swan Yard - Food Hall)

  • This information is for the entrance located on Black Swan Yard.
  • There is step free access at this entrance.
  • Ramp/Slope Details
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located to the right as you face the entrance and immediately beyond the entrance.
    • The gradient of the ramp/slope is steep.
  • Step Details
    • There is stepped access at this entrance.
    • The step(s) is/are located Black Swan Yard.
    • There is/are 5 step(s) to access the store.
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
  • Entrance Details
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 130cm (4ft 3in).

Inside Access

  • Inside Access
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are headset hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Order & Collect counter and at the till/counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Order and Collect
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Order and Collect counter.
    • The Order and Collect counter is located to the rear of the store as you enter the High Street - ramped entrance, next to the Babywear/Kidswear department.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Order and Collect counter.
    • The Order and Collect counter is approximately 30m from the High Street - ramped entrance.
    • The height of the Order and Collect counter is 95cm.
    • There is a hearing assistance system at the counter.

Till/Counter

  • The till/counter is located to the right of the store as you enter the High Street - ramped entrance, in the Menswear department.
  • There is step free access to the till/counter.
  • There is a clear accessible route to the till/counter.
  • The till/counter is approximately 25m from the High Street - ramped entrance.
  • The height of the till/counter is 85cm.
  • There is a hearing assistance system at the till/counter.

Womenswear

  • Womenswear
    • Womenswear is located ahead as you enter the High Street - ramped entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).

Menswear

  • Menswear
    • Menswear is located to the right as you enter the High Street - ramped entrance.
    • There is step free access to Menswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).

Lingerie

  • Lingerie
    • Lingerie is located to the left as you enter the High Street - ramped entrance.
    • There is step free access to Lingerie.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).

Babywear/Kidswear

  • Babywear/Kidswear
    • Babywear/Kidswear is located to the rear of the store as you enter the High Street - ramped entrance.
    • There is step free access to Babywear/Kidswear.
    • There is limited room to manoeuvre within the aisles.
    • There is step free access throughout the Babywear/Kidswear aisle(s).

Fitting Room(s)

  • Accessible Fitting Room(s)
    • The accessible fitting room(s) is/are located ahead as you enter from the High Street - Ramped entrance, to the rear of the Womenswear department.
    • There is/are 4 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 200cm x 285cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a dropdown rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 5cm from the floor.
    • There is not a coat hook in the accessible fitting room(s).
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is not an assistance bell in the accessible fitting room(s).
  • Standard Fitting Room(s)
    • The standard fitting room(s) is/are located ahead as you enter from the High Street - Ramped entrance, to the rear of the Womenswear department.
    • There is/are 3 standard fitting room(s) within the store.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is not a chair/stool/changing bench in the standard fitting room(s).

Food Hall

  • Food Hall
    • The Food Hall is located to the rear of the store as you enter the High Street - ramped entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s)
    • There is not a food information counter.
    • There is a/are checkout(s) and high activity till(s) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.

Accessible Toilet(s)

  • There is not an accessible toilet available within the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.