You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Tolworth Tower.
• The details within this access guide relate to the Marks and Spencer store and not the shopping area.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

Collapse all Expand all

• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Tolworth.
  • The nearest underground tube station/Metro station is Morden.
• Parking View
  • The store has its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • The car park is located at the front and side of the store.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 designated parking bay(s) within the car park.
  • Designated parking bays are not clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 460cm x 600cm (15ft 1in x 19ft 8in).
  • The dimensions of the designated bays vary in size.
  • The nearest designated bay is 20m (21yd 2ft) from the entrance.
  • The furthest designated bay is 30m (32yd 2ft) from the entrance.
  • Clearly marked/signposted parent and child parking bays are available.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • Customers do not have to cross a road between the car park and the store.
  • The car park does not have a height restriction barrier.

You are on Approach. Skip to the next section.

Approach

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located at the front of the building.
• There is step free access at this entrance.

Collapse all Expand all

• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 202cm (6ft 8in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 179cm (5ft 10in).

You are on Inside Access. Skip to the next section.

Inside Access

Collapse all Expand all

• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the till/counter.
  • There is a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Click and Collect from the Womenswear counter.
• Additional Department Products View
  • The store sells a limited amount of products relating to the following department(s); Menswear, Womenswear, Lingerie and Beauty.
• Comments View
  • Click and Collect is located at the Womenswear till point.
  • Click and Collect touch screen is 104cm high.

You are on Food Hall. Skip to the next section.

Food Hall

Collapse all Expand all

• Food Hall View
  • The Food Hall is located ahead as you enter.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • The height of the high activity till(s) is/are 88cm.
  • The height of the lowered section of the high activity till(s) is 69cm.
  • Staff can provide assistance with using the self service till(s) (Scott tills).
• Comments View
  • The self-service weight scale is 77cm high and the Wine section security barriers are 94cm width.

You are on Womenswear. Skip to the next section.

Womenswear

Collapse all Expand all

• Womenswear View
  • Womenswear is located to the left as you enter the store.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 25m from the Main Entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 91cm.
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• Accessible Fitting Room(s) View
  • There is a curtain opening to access the accessible fitting room(s).

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

Collapse all Expand all

• Babywear/Kidswear View
  • Babywear/Kidswear is located to the left as you enter the store.
  • There is step free access to Babywear/Kidswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Fitting Room(s). Skip to the next section.

Fitting Room(s)

Collapse all Expand all

• Accessible Fitting Room(s) View
  • The accessible fitting room(s) is/are located to the rear left of the store.
  • There is/are 1 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 220cm x 200cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is not a dropdown rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 103cm and 125cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 134cm.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.