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Mile End Library

Queen Mary University of London, Mile End Road, London, E1 4NS

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Accessibility Guide

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Introduction

  • Ground floor - Learning Cafe, Meditation Rooms, Assistive Technology Room
    1st floor - Library, Learning Development Rooms 1-4, Training Room
    2nd Floor - Library, Meeting Rooms 1-3, Staff Office.

Getting Here

  • By Road
    • The Mile End campus is located just off the Mile End Road / A11. This road links the City of London with the A12. The A12 then links to the North Circular Road (and the A11 off that) and the M25.
    • There are Blue Badge bays located throughout the campus, which can be used by anyone with a valid Blue Badge. Car parking is available on campus for staff permit holders. Temporary permits are available for visitors and contractors by prior arrangement.
  • By Bus
    • The campus can be accessed via bus 25 (Oxford Circus to Ilford), 205 (Paddington Station to Bow Church DLR Station) and 339 (Shadwell Station to Leytonstone Station).
  • By Train
    • The nearest railway stations are Liverpool Street Station and Fenchurch Street Station. However, all of the London Terminal stations are within reach of the campus using public transport.
  • By Underground
    • The campus is located between Mile End (on the Hammersmith and City, District and Central lines) and Stepney Green (on the Hammersmith and City and District lines) underground stations.
  • Useful Links

Useful Information

Site/Campus Car Park (Queens' Building)

  • Car Park
    • The car park is located between Queens' Building and G.O. Jones Building.
    • The nearest building(s) to this car park is/are the G.O. Jones Building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Designated Blue Badge parking bays are available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 2 designated Blue Badge parking bay(s) within this car park.
    • The dimensions of the designated parking bay(s) are 467cm x 484cm (15ft 4in x 15ft 11in).
    • The dimensions of the designated bays do vary in size.
  • Charges and Restrictions
    • This car park can be used by Blue Badge holders and permit holders.
    • There are no parking charges.
    • Signs are provided to give information on parking charges/restrictions.
    • Signs are clearly presented.
  • Drop Off Point
    • There is a designated drop off point in this car park.
    • There is a dropped kerb from the drop off point.
    • The dropped kerb does not have tactile paving.
  • Car Park Access
    • There is sloped access to the car park from the Mile End Road.
    • This car park is not clearly signposted from the Mile End Road.
    • The nearest designated bay is 6m (6yd 1ft) from the G.O. Jones main entrance lift.

Outside Access

  • Entrance
    • This information is for the entrance located off Library Square.
    • There is ramped/sloped access at this entrance.
    • The intercom is in a suitable position to allow wheelchair users to gain access.
    • A key card is required for access at this entrance.
    • The card reader/lock is in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is / are single.
    • The width of the door opening is 90cm (2ft 11in).
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope
    • There is a ramp/slope at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is easy.
    • The ramp is permanent.
  • Comments
    • There is a revolving door to the right of this entrance.

Reception

  • The desk/counter is 6m (6yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are medium.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • There is not a hearing assistance system.
  • Comments
    • There are barriers to the left of the reception with three smaller gates to both enter and exit the library with a width of 56cm.
    • There is also a gate with a width of 101cm that allows people in and out the library.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • The lighting levels are medium.
  • Motorised scooters are allowed in public parts of the venue.
  • Comments
    • Photographs 1 & 2 show the ground floor of the Library.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does not have a regular supply of books in large print.
  • This library does not have a regular supply of books in audio format.
  • There is an ordering service.
  • The library does have computers with accessible software.
  • Auxiliary aids are available for computer users.
  • A height adjustable table and height adjustable chair is / are available.
  • Equipment available for people with a visual impairment includes a Magnifier.
  • Comments
    • Accessible software includes:

    • JAWS, Supernova, HAL - Screen Readers

    • MAGIC, Zoomtext, Lunar Plus - Text Enlargers

    • Kurzwell - Scanning
    • Audio Companions are available for some of the text books.
    • The auxiliary aids in the library can be found in the assistive technology room shown in photographs 3 & 4.

Eating and Drinking (Learning Cafe)

  • The following information is for the cafe.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 22m (24yd 2in) from the main entrance.
  • The distance between the floor and the lowest table is 67cm (2ft 2in).
  • The distance between the floor and the highest table is 100cm (3ft 3in).
  • The standard height for tables is 67cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Opening Times
    • Monday 10:00 - 21:00.
    • Tuesday 10:00 - 21:00.
    • Wednesday 10:00 - 21:00.
    • Thursday 10:00 - 21:00.
    • Friday 10:00 - 21:00.
    • Saturday 13:00 - 20:00.
    • Sunday 13:00 - 20:00.

Other Floors

  • Steps
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Lift

  • There is a lift for public use.
  • The lift is located to the left of the building.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 40m (43yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 135cm x 130cm (4ft 5in x 4ft 3in).
  • The clear door width is 90cm (2ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.

Accessible Toilet (Ground Floor)

  • Location and Access
    • There is an/are accessible toilet(s) within this venue designated for public use.
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 35m (38yd 10in) from the main entrance.
    • This accessible toilet is located to the rear right of the building.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 138cm x 210cm (4ft 6in x 6ft 11in).
    • Floor manoeuvring space is not clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 69cm (2ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency pull cord alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 102cm (3ft 4in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Toilet (First Floor)

  • Location and Access
    • There is an/are accessible toilet(s) within this venue designated for public use.
    • The toilet is for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is approximately 11m (12yd 1in) from the lift.
    • This accessible toilet is located in the stairwell behind the lift on the first floor.
    • There is a similar accessible toilet on the second floor that is directly above the accessible toilet on the ground floor (as shown in photograph 2).
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from reception.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 148cm x 210cm (4ft 10in x 6ft 11in).
    • Floor manoeuvring space is not clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 76cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency pull cord alarm in the cubicle.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 107cm (3ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 85cm (2ft 9in).
  • Colour Contrast and Lighting
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

  • Location of Standard Toilet(s)
    • There are male and female standard toilets facilities on the ground floor and the first floor.
  • Standard Toilet Surveyed
    • A male standard toilet was surveyed.
    • The toilet surveyed is located to the rear right of the building.
    • There is a female standard toilet in the same location.
    • There is step free access to the standard toilet(s) surveyed from the entrance.
    • The standard toilet surveyed is approximately 35m from the main entrance.
    • There is a/are cubicle(s) suitable for ambulant disabled people in the standard toilet(s) surveyed.
    • There is a horizontal grab rail to the left of the seat.
    • There is sufficient standing space in the cubicle for ambulant disabled people.
    • Lighting levels in the standard toilet surveyed are varied.