You are on Introduction. Skip to the next section.

Introduction

• Sheen Shopping Area Guide - Upper Richmond Road West link (new tab) - click here.

You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
• Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Richmond.

You are on Parking (Platform 2). Skip to the next section.

Parking (Platform 2)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located outside of platform 2.
  • The car park type is open air/surface.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 340cm x 490cm (11ft 2in x 16ft 1in).
  • The nearest Blue Badge bay is 18m (19yd 2ft) from the platform 2 entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The parking is payable via an app called RingGo or via telephone.
  • Please click here for more information
  • Telephone:- 0203 046 0010, reference location 77503.
  • There is a cycle shed area available at the front of the car park as shown in photograph 5.

You are on Outside Access (Platform 2 Entrance). Skip to the next section.

Outside Access (Platform 2 Entrance)

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• Entrance View
  • This information is for the entrance located at the side of platform 2.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • The entrance is 134cm wide.

You are on Outside Access (Platform 1 Entrance). Skip to the next section.

Outside Access (Platform 1 Entrance)

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• Entrance View
  • This information is for the entrance located on Sheen Lane at the side of Platform 1.
  • There is ramped/sloped or stepped access at this entrance.
  • There are no doors at this entrance.
• Ramp/Slope View
  • The ramp/slope is located beyond the entrance to the right.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located beyond the entrance.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • The lighting levels at the step(s) are good.
• Comments View
  • The entrance is 134cm wide.

You are on Reception (Ticket Office - Platform 2). Skip to the next section.

Reception (Ticket Office - Platform 2)

• The desk/counter is 5m (5yd 1ft) from the platform 2 entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There is a self-service ticket machine outside the entrance.
  • This ticket machine is at a suitable height for wheelchair users.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 19.50-06.25 Monday to Friday, 19.00-08.30 on Saturdays and 16.00-09.30 on Sundays.
• There is a ticket office.
• The ticket office is located next to the platform 2 entrance.
• The ticket office is 5m (5yd 1ft) from the platform 2 entrance.
• The train companies operating from within this station are South Western Railway.
• The train companies that operate within this station include:.
• Please click here for access information for South Western Railway.
• There is a taxi rank at the station.
• The taxi rank is located outside platform 2.
• The taxi rank is 7m (7yd 1ft) from the platform 2 entrance.
• Shops and services within the station include Giardino Café.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are Platforms 1 and 2.
• The platform(s) accessed by steps only is / are Platform 1.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are Platforms 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are Platforms 1 and 2.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 2.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • There is a sheltered waiting area available on both platforms.
  • Photographs 10, 11, 12 and 13 show the sheltered waiting areas.

You are on Eating and Drinking (Giardino Café - Platform 1). Skip to the next section.

Eating and Drinking (Giardino Café - Platform 1)

• The following information is for the café.
• The café is located on platform 1.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 17m (18yd 1ft) from the platform 1 entrance.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 108cm (3ft 7in).
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are available in large print.
• Picture menus are available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • The counter is reached via an easy slope without handrails in front of the counter as shown in photograph 1 and 2.
  • The seating is accessed via a single shutter style door to the side of the main counter leading from the platform.
  • This door is 90cm in width.
  • Photograph 3 shows the entrance.
  • There is a single step in front of the door as shown in photograph 4.
  • This step is 10cm in height, is not clearly marked and has no handrails.

You are on Level Change (Sheen Road Level Crossing). Skip to the next section.

Level Change (Sheen Road Level Crossing)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on Sheen Road.
• The ramp/slope gradient is slight.

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• Comments View
  • This crossing has barriers which come down when a train is due and has red flashing warning lights and audible sounds.
  • The pathway is alongside a busy main road with just markings on the floor to separate vehicles and pedestrians.
  • The crossing is uneven as you cross the tracks.

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the front of both platforms and leading from the level crossing.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are low.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • Photographs 1 and 2 show the stairs leading from platform 1 to the footbridge.
  • Photograph 3 show the footbridge.
  • Photographs 4 and 5 show the stairs leading from platform 2 to the footbridge.
  • Photographs 6, 7, 8 and 9 show the stairs leading to the footbridge from the level crossing on either side of the tracks.

You are on Toilet with Adaptations (Platform 2). Skip to the next section.

Toilet with Adaptations (Platform 2)

• Accessible toilet facilities are available.
• The accessible toilet cubicle was being used for storage at the time of the survey.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is no signage on or near the toilet door.
  • This accessible toilet is approximately 17m (18yd 1ft) from the platform 2 entrance.
  • This accessible toilet is located on platform 2.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 178cm x 223cm (5ft 10in x 7ft 4in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 74cm.
  • The lateral transfer space on the right is 64cm.
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 105cm (3ft 5in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 76cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are poor.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.