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Mount Royale Hotel

119 The Mount, York, YO24 1GU

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Access Guide

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Opening Times

  • Reception is staffed 24 hours per day.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is York.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • There is/are 0 designated parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Outside Access (Hotel Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 90cm (2ft 11in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open away from you (push).
    • The doors are double width.
    • The door(s) is / are heavy.
    • The door opening is 90cm (2ft 11in) wide.

Level Change (Hotel Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 8 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Reception

  • The desk is 7m (7yd 1ft) from the hotel entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are not allowed in public parts of the venue.
  • The lighting levels are medium.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are bright.
  • Other View
    • The services / areas on the floors which are not accessible are standard rooms.

Room

  • General Information View
    • The Tourist Board rating is 4*.
    • There are 24 rooms in total.
    • There are 2 standard ground floor rooms.
    • There are 22 standard rooms on other floors.
  • Accessible Rooms View
    • There are not accessible ensuite facilities.
  • Auxiliary Aids - General View
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) flashing alarm(s).
    • Flashing fire alarms are in rooms.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
    • None of these rooms are accessed by platform lift.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.
    • Adjoining rooms are not available.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Level Change (Standard Toilets)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading to the standard toilets.
  • There is / are 4 step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium.
  • The steps do not have handrails.

Outside Access (Oxo Restaurant Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 100cm (3ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open towards you (pull).
    • The doors are single width.
    • The door(s) is / are heavy.
    • The door opening is 90cm (2ft 11in) wide.

Level Change (Oxo Restaurant Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 8 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Eating and Drinking (Oxo's on the Mount)

  • The following information is for the restaurant/bar.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 30m (32yd 2ft) from the Oxo restaurant entrance.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is an a la carté menu.

Outside Access (Garden Entrance)

  • This information is for the entrance located at the rear of the hotel, leading to the gardens.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 80cm (2ft 7in) wide.

Level Change (Garden)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is / are 2 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium.
  • The steps do not have handrails.

Parks and Gardens (Garden)

  • The park or garden does have footpaths.
  • The path(s) has a / have concrete surface(s).
  • The majority of the path(s) is / are wide enough for wheelchair users.

Outside Access (Sauna & Steam Room Entrance)

  • This information is for the entrance located within the gardens of the hotel.
  • There is level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 90cm (2ft 11in) wide.

Outside Access (Swimming Pool Entrance)

  • This information is for the entrance located within the gardens of the hotel.
  • There is level access into the venue.
  • There are no doors at this entrance.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is not a wet side chair available.
  • There is not a hoist for wheelchair users to access the water.
  • There are not steps into the swimming pool.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.
  • Comments View
    • There is a hot tub available within the pool area.
    • There are 2 deep steps with a handrail on the left to access the hot tub.
    • There is an outside shower area.

Standard Changing Room (Swimming Pool)

  • There are standard changing rooms available.
  • The standard changing room is 7m (7yd 1ft) from the swimming pool.
  • The standard changing room is 60m (65yd 1ft) from the reception desk.
  • The standard changing rooms are located next to sauna & steam room.
  • There is not level access to the standard changing rooms.

Level Change (Standard Changing Room - Swimming Pool)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 3 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are deep.
  • The steps do have handrails.
  • The handrails are on the left going up.

Standard Toilet(s) (Swimming Pool Toilets)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.