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Norwich Bus Station

Surrey Street, Norwich, Norfolk, NR1 3NX

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Access Guide

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Opening Times

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:30 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday 08:30 - 16:30.
  • Sunday 10:00 - 14:00.

Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Norwich.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Norwich.

Parking

  • The venue does not have its own car park.

Outside Access (Queens Road)

  • There is not level access into the venue.
  • The main doors open (no doors).

Level Change (Queens Road)

  • There is a ramp or slope to access this service.
  • The ramp or slope is moderate.

Outside Access (Surrey Street)

  • There is not level access into the venue.
  • The main doors open (no doors).

Level Change (Surrey Street)

  • There is a ramp or slope to access this service.
  • The ramp or slope is moderate.

Outside Access (Terminal Building Entrance)

  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.

Reception (Terminal Building)

  • The reception desk is 6m (19ft 8in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access (Terminal Building)

  • There is level access to the service.
  • This venue does not play background music.
  • Lighting levels are bright.

Inside Access (Bus Station)

  • There is not level access to the service.
  • Lighting levels are bright.

Level Change (Bus Station)

  • The station is situated on a moderate slope, the Terminal Building is located in the middle of the station.

Restaurant Bar Internal (Refresh Express)

  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks.

Accessible Toilet (Terminal Building)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 10m (32ft 10in) from the accessible entrance.
    • The accessible toilet is located to the right hand side of the ticket counter.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 174cm x 220cm (5ft 9in x 7ft 3in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 150cm (4ft 11in).
    • The tap type is push.
    • There is a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink is placed higher than 74cm (2ft 5in).
    • The sink is 80cm (2ft 7in) high.
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There is a seperate baby change facility available.

Standard Toilet(s) (Terminal Building)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Plastic cups are not available.
  • Plastic cutlery is not available.
  • Drinking straws are available on request.
  • Comments View
    • On Queens Road there is a meet and greet area where vehicles can wait for a maximum of 30 minutes.
    • There is a taxi rank outside the new Travelodge hotel with pedestrian access to the bus station through the archway. This leads directly to the main concourse.