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Novotel ExCel London

7 Western Gateway, Royal Victoria Dock, Newham, London, E16 1AA

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Access Guide

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Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Royal Docks.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Royal Victoria DLR.
  • The nearest underground station is Canning Town / North Greenwich (Jubilee Line).
  • Comments View
    • The venue is near the Emirates Air Line cable car.
    • The hotel is close to the ExCel exhibition centre.
    • There is a pedestrianised area between the hotel and the ExCel centre.

Opening Times

  • The venue is open 24hrs and Reception is staffed 24 hours per day.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
    • The nearest Blue Badge bay is 4m (4yd 1ft) from the hotel mezzanine car park entrance.
    • The furthest Blue Badge bay is 25m (27yd 1ft) from the hotel mezzanine car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is concrete.
    • There is a dropped kerb between the car park and the venue.
    • The car park does have a height restriction barrier.
    • The maximum height is 220cm (7ft 3in).
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.
  • Comments View
    • The car park is shared with the Ibis ExCel Hotel.
    • Although booking of Blue Badge spaces is not essential it is recommended.
    • The accessible parking bays are on the upper (mezzanine) level of the car park, from which there is a step-free route directly into the hotel.
    • Parking is paid for at the hotel reception on checking out.

Outside Access (Accessible Entrance)

  • This information is for the entrance located at the front of the building on Western Gateway.
  • There is level access into the venue.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 105cm (3ft 5in) wide.
  • Comments View
    • Next to the accessible entrance is an additional entrance by automatic powered revolving doors.

Outside Access (Hotel Entrance from Car Park)

  • This information is for the entrance located from the mezzanine car park level.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 78cm (2ft 7in) wide.

Level Change (Hotel Entrance from Car Park)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 100cm (3ft 3in).

Other Floors (Foyer Stairs)

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Comments View
    • There are further stairs between floors in the bedroom wings.

Lift (Foyer Lift)

  • There is a lift for public use.
  • The lift is located opposite the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-GM-1.
  • The lift is 4m (4yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 115cm x 130cm (3ft 9in x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There are separate lifts from the main foyer and reception on Level 1 to the bedroom floors above.

Reception

  • The desk/counter is 10m (10yd 2ft) from the lift.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played in the foyer.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • There is level access from the foyer to the dockside terrace.
    • There are 12 meeting/conference rooms of varying sizes on the first floor available to hire.
    • There is a small children's play area in the foyer area near the restaurant and bar.

Eating and Drinking (Restuarant)

  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 50m (54yd 2ft) from the foyer lift.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is breakfast and dinner.
  • Comments View
    • The restaurant is located on the first floor foyer level, overlooking the dock.
    • Breakfast is served to residents in the restaurant area.
    • Dinner is served from 18:00 every day, to residents and non-residents.
    • Magnifying sheets are available from staff to assist with reading the menu.

Eating and Drinking (Bar)

  • The bar does serve food.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 30m (32yd 2ft) from the foyer lift.
  • The distance between the floor and the lowest table is 50cm (1ft 8in).
  • The distance between the floor and the highest table is 100cm (3ft 3in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is lunch and snacks.
  • Comments View
    • The bar is open from 08:00 - 02:00.
    • The bar is located on the first floor foyer level.

Room

  • General Information View
    • The Tourist Board rating is 4 star.
    • There are 257 rooms in total.
    • There are 0 standard ground floor rooms.
    • There are 243 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 14 room(s) which has / have accessible ensuite facilities.
    • There is / are 14 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 16m (17yd 1ft) from the lift.
    • There is level access from an accessible entrance.
    • This is by lift.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was 821.
    • The width of the door is 80cm (2ft 7in).
    • The height of the bed is 60cm (1ft 12in).
    • The measurement between the bed base and floor is 26cm (10in).
    • Light switches are within 120cm from floor level.
    • There is a functional emergency alarm in the room.
    • It is a push button style alarm.
    • An adjoining room is available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 80cm (2ft 7in).
    • The door opens by sliding.
    • The door weight is light.
    • The door is locked by a (no lock).
    • The dimensions of the accessible ensuite are 175cm x 210cm (5ft 9in x 6ft 11in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 140cm (4ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on the left.
    • The toilet seat is 48cm (1ft 7in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The height of the sink is 74cm (2ft 5in).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is a functional emergency alarm available in the ensuite.
    • Disposal facilities are not available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is not a bath.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower control type is lever.
    • The flip down or fixed seat height is 52cm (1ft 8in).
    • There are handrails available.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is tactile and pictorial signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is poor.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is fair.
    • The colour contrast between the external ensuite door and wall is good.
    • Lighting levels are medium.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the walls and floor in the ensuite is poor.
    • The colour contrast between the drop down rails and wall is fair.
    • The colour contrast between the grab rails and wall is good.
    • Lighting levels are medium.
  • Auxiliary Aids - General View
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) flashing alarms, vibrating pillows, and Teletext/subtitles/Ceefax.
    • Other sensory auxiliary aids available are magnifying sheets available to borrow, large button telephones in all rooms.
    • Flashing fire alarms are in rooms.
    • Vibrating fire alarms are available from reception.
    • The hotel does provide any other auxiliary aids for people with mobility impairments.
    • The other available auxiliary aid(s) is(are) mobile hoists.
    • Other mobility auxiliary aids available are wheelchair to borrow.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 7.
    • The number of accessible rooms with wheel in showers is 7.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
  • Comments View
    • The accessible ensuites with baths have handrails and drop down rails next to the toilet and handrails on the wall next to the bath.
    • There is an adjustble height shower over the bath.

Accessible Toilet (First Floor Foyer)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 25m (27yd 1ft) from the entrance lift.
    • The accessible toilet is located to the right after reception.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 120cm (3ft 11in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Inside the venue, there is level access to the baby change facility.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 100cm (3ft 3in).
  • Comments View
    • There is also an accessible toilet within the health and fitness suite.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not generally on duty.