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O2 Centre

255 Finchley Road, Swiss Cottage, London, NW3 6LU

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Access Guide

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Opening Times

  • Monday 06:00 - 00:30.
  • Tuesday 06:00 - 00:30.
  • Wednesday 06:00 - 00:30.
  • Thursday 06:00 - 00:30.
  • Friday 06:00 - 01:00.
  • Saturday 06:00 - 01:00.
  • Sunday 07:00 - 00:15.

Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Swiss Cottage.
  • The nearest mainline station is Finchley Road & Frognal.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Finchley Road.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located at the rear of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 490cm (12ft 2in x 16ft 1in).
    • The nearest designated bay is 18m (19yd 2ft) from the rear entrance.
    • The furthest designated bay is 63m (68yd 2ft) from the rear entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.
  • Comments
    • Throughout the car park there are a number of dropped kerbs and zebra crossings all linked to pathways leading to the venue.
    • There is 2 hour free parking for Sainsbury's customers when they spend £10 or more.
    • There is 1 hour free parking for Homebase customers when they spend £10 or more.

Outside Access (Main Entrance)

  • This information is for the entrance located on Finchley Road, at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 252cm (8ft 3in).
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 250cm (8ft 2in).
  • Comments
    • This entrance gives access to level 1 of the centre.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (Rear Entrance)

  • This information is for the entrance located in the car park.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 190cm (6ft 3in) wide.
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are double width.
    • The door opening is 185cm (6ft 1in) wide.
  • Comments
    • This entrance gives access to the ground floor of the centre.

Level Change (Rear Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music/noise.
  • The lighting levels are varied.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.
  • The type of flooring in walkways and corridors is carpet and tiles.

Other Floors (Level 1 and Level 2)

  • Steps
    • The floors which are accessible by stairs are 1-2.
    • There are 15+ steps between floors.
    • The lighting levels are bright.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are 1-2.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are bright.
  • Comments
    • The steps and escalators are located at the front of the venue and give access to level 1 and 2.

Lift (Level 1 and Level 2)

  • There is a lift for public use.
  • The lift is located in the main foyer, opposite the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1-2.
  • The lift is 12m (13yd 4in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 160cm x 145cm (5ft 3in x 4ft 9in).
  • The clear door width is 90cm (2ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • Comments
    • This lift is located at the front of the venue and gives access to level 1 and 2.

Other Floors (Ground Floor and Level 1)

  • Escalators
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are medium.
  • Comments
    • The escalators are located at the rear of the venue and give access to the ground floor and level 1.

Lift (Ground Floor and Level 1)

  • There is a lift for public use.
  • The lift is located to the right as you enter, past the escalators.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 21m (22yd 2ft) from the rear entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 135cm x 140cm (4ft 5in x 4ft 7in).
  • The clear door width is 90cm (2ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is low.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • Comments
    • This lift is located at the rear of the venue and gives access to the ground floor and level 1.

Accessible Toilet

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
    • This accessible toilet is located on level 2, to the right when exiting the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 180cm (4ft 11in x 5ft 11in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 86cm.
  • Colour Contrast and Lighting
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilet facilities that were surveyed are located off the 2nd floor concourse.
    • The female and male toilets are approximately 19m (20yd 2ft) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.

Parent and Baby Room

  • There is a parent and baby room available on the first floor.
  • Access into the parent and baby rooms is via a single width door.
  • The doors opens away for you (push).
  • The door is heavy.
  • The width of the door opening is 75cm.
  • There is a dropdown baby change table.
  • The height of the baby change table is 115cm.
  • There is a sink in the baby change room.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are available in large print on request.
  • Water bowls for assistance dogs are available.
  • There is not a dog toilet or toileting area.
  • Staff who speak different languages are generally on duty.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Staff are Text Relay aware.