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Outpatients 10 (Eye Clinic & Retinal Therapy)

Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XX

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Access Guide

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Getting To The Hospital

  • By Road View
    • Royal Surrey County Hospital is situated just off the A3. Take the exit signed to the Cathedral and the University. The hospital is clearly signposted from all directions of travel.
    • Parking on the hospital site can be busy so it is worth leaving some extra time to ensure that you are not late for your appointment. There is a free 20 minute pick up and drop off point at the front of the hospital and Blue Badge bays are available next to all entrances. Visitors and patients now have three payment options: Option 1 –Check in/Check out (pay by card) Option 2 – Pay and Display (pay by cash or card) Option 3 – Pay by Mobile App (using the ‘Waytopark’ app) For Option 1 and Option 2, please visit the Pay Machine and select either ‘Check in/Check out’ or ‘Pay and Display’ and then follow the instructions on screen. The Check in/Check out option means that you pay on exit which can be an advantage if you are not entirely sure how long you will need to park. Please note that there are car parking signs providing full instructions if required.
  • By Bus View
    • There is a service provided by Safeguard Buses that goes to the hospital from the Town Centre via the train station departing every seven or eight minutes. You will need to catch Route Five to the hospital and Route Four back into Guildford Town Centre. The buses run at different frequencies at weekends and on public bank holidays. Also available: Arriva No.16/26 (via Fairlands/Woodstreet Circular) Arriva No. 17/27 (via Rydes Hill/Grange Park) A return to Guildford picks up directly outside the Main Hospital Entrance (Bus stop HT1).
  • By Train View
    • The nearest station is Guildford. The station is on the main line between London Waterloo and Portsmouth, with Reading and Dorking connections. A fast, frequent service is available with trains running approximately every 20 minutes. For further information contact the 24 hour Passenger Information line on 08457 48 49 50. From the train station it is possible to travel to the hospital either by bus or taxi.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the main foyer.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01483 402 757.
  • The email address for the Patient Advice and Liaison Service (PALS) is rsc-tr.PALS@nhs.net.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found in the Main Hospital foyer.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do not receive disability awareness / equality training.
  • No hospital staff receive deaf awareness training.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located at the front of the hospital.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • The wheelchairs are located at the Main Hospital Entrance.

Hospital Parking (Main Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front of the hospital site.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is not a/are not clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 3 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 582cm x 348cm (19ft 1in x 11ft 5in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the Main Hospital Entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 6m (6yd 1ft) from the Main Hospital Entrance.

Getting To (Outpatients 10 (Eye Clinic & Retinal Therapy))

  • Outpatients 10 (Eye Clinic & Retinal Therapy) is/are located on level B of the West Wing.
  • To see the hospital map please click here (opens new tab).
  • Access to Outpatients 10 (Eye Clinic & Retinal Therapy) is via the Main Hospital Entrance.
  • Enter via the Main Hospital Entrance and proceed straight ahead. Continue past reception located to the right end of the foyer. Bear left and proceed down the corridor, past the Outpatients reception and continue straight ahead. Outpatients 10 is located on the right of the corridor.
  • There is step free access to Outpatients 10 (Eye Clinic & Retinal Therapy).
  • Outpatients 10 (Eye Clinic & Retinal Therapy) is approximately 175m from the Main Hospital Entrance.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 101cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 187cm.

Reception (Outpatients Queries and Bookings Reception)

  • Reception View
    • The reception point is located outside Outpatients Clinic 2.
    • The reception point is approximately 50m (54yd 2ft) from the Main Hospital Entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • There is not a clear knee recess beneath the low section of the desk.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing system is available only on request.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Outpatients 10 (Eye Clinic & Retinal Therapy))

  • Entrance Details View
    • This information is for the entrance located on level B of the West Wing.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is no hand sanitiser at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.

Reception

  • Reception View
    • The reception point is located on the left as you enter the department.
    • The reception point is approximately 4m (4yd 1ft) from the Outpatients 10 (Eye Clinic & Retinal Therapy) entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • There is not a clear knee recess beneath the low section of the desk.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing system is available only on request.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • There is a touch screen.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is a flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are available.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are medium.

Inside Access

  • There is level access once inside.
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Wayfinding signage is available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are medium.

Consultation / Treatment Room (Consultation)

  • There is level access to the consultation / treatment room.
  • There is not a/are not door(s) into the consultation / treatment room.
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Consultation)

  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 84cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Pre Assessment)

  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 84cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • Some chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • A hoist can be brought in from another department.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is located on level B of the West Wing in the Outpatients corridor.

Standard Toilet(s)

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