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Palace Gardens Shopping Centre

14 Palace Gardens Shopping Centre, Enfield, London, EN2 6SN

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Access Guide

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Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Enfield.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Enfield Town.

Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 19:00.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 17:30.
  • Sunday 10:30 - 16:30.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
    • The nearest designated bay is 4m (13ft 1in) from the car park entrance.
    • The furthest designated bay is 30m (33yd) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
  • Comments View
    • The convenient dropoff point is located outside the main entrance on Church Street.
    • .

Outside Access (Car Park Entrance)

  • This information is for the entrance located on level 1 of the car park.
  • There is level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 130cm (4ft 3in) wide.

Outside Access (Church Street)

  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 600cm (19ft 8in) wide.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played throughout the centre.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • There are uneven surfaces and block paving throughout the centre.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3-4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Comments View
    • The stairs provide access to the security office and the council multi-storey car park.

Lift

  • There is a lift for public use.
  • The lift is located opposite the adapted toilets.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3-4.
  • The lift is 90m (98yd) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 170cm x 190cm (5ft 7in x 6ft 3in).
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • The lift provides access to the security office and the council multi- storey car park.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 89m (97yd 12in) from the accessible entrance.
    • This accessible toilet is located next to Waitrose on the right hand side.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from centre management staff.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 180cm x 260cm (5ft 11in x 8ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 110cm (3ft 7in).
    • The tap type is lever.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 79cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the ground floor accessible toilet.
  • Comments View
    • A drop down rail is available.
    • There is a second accessible toilet available next to the first, this also has lateral transfer to the right.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female Toilet(s) View
    • The female toilets are located next to Waitrose on the right hand side.
    • The female toilets are 90m (98yd) from the accessible entrance.
    • Inside the venue, there is level access to the female toilet.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilets are located next to Waitrose on the right hand side.
    • The male toilets are 91m (100yd) from the accessible entrance.
    • Inside the venue, there is level access to the male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are not located within the venue.
  • Comments View
    • There is a separate baby feeding and changing room, situated on the second floor, next to the lifts.
  • Opening Times View
    • Monday 09:00 - 17:30..
    • Tuesday 09:00 - 17:30..
    • Wednesday 09:00 - 17:30..
    • Thursday 09:00 - 18:30..
    • Friday 09:00 - 18:00..
    • Saturday 09:00 - 17:45..
    • Sunday 10:45 - 16:30..

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.