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Patient Support Centre

Birmingham City Hospital, Dudley Road, Birmingham, West Midlands, B18 7QH

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Access Guide

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Introduction

  • Comments
    • The Patient Support Centre is located on the ground floor of the Birmingham Treatment Centre.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments
    • Consultations are available 10.00 till 15.00.

Location

  • The venue is situated outside the centre of the city.
  • This venue is situated in Birmingham.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Jewellery Quarter.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 374cm x 480cm (12ft 3in x 15ft 9in).
  • The nearest designated bay is 20m (22yd) from the Birmingham Treatment Centre entrance.
  • The furthest designated bay is 32m (35yd) from the Birmingham Treatment Centre entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does have tactile paving.
  • The patron does have to cross a road.
  • The road is generally busy.
  • The car park does not have a height restriction barrier.
  • There is a designated drop off point.
  • The drop off point is located to the left as you face the entrance.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

Outside Access (Birmingham Treatment Centre Entrance)

  • This information is for the entrance located at the front of the centre.
  • There is level access into the venue.
  • The main door(s) open by revolving.
  • The door opening is 215cm (7ft 1in) wide.
  • Comments
    • There is a single, push pad operated door to the left of this entrance, which is 80cm in width.

Reception

  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk has a low (76cm or lower) section.
  • The desk is generally staffed.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Outside Access (Patient Support Centre Entrance)

  • This information is for the entrance located on the ground floor.
  • There is level access into the venue.
  • The main doors open (no doors).

Reception

  • The desk is 4m (13ft 1in) from the entrance .
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • The desk is generally staffed.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • There is not a touch screen.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is non slip.
  • Lighting levels are medium.

Consultation / Treatment Room

  • There are 3 consultation/treatment rooms available.
  • The room surveyed was Health and Wellbeing.
  • The consultation / treatment room is 1m (3ft 3in) from the entrance .
  • There is level access to the consultation / treatment room.
  • There are not doors into the consultation / treatment room.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • No tables are permanently fixed.
  • Lighting levels are medium.

Consultation / Treatment Room

  • The room surveyed was Quiet Room.
  • The consultation / treatment room is 6m (19ft 8in) from the entrance .
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • No tables are permanently fixed.
  • Lighting levels are medium.

Accessible Toilet

  • Adapted facilities are located in the Birmingham Treatment Centre foyer.

Standard Toilet(s)

  • Standard facilities are located in the Birmingham Treatment Centre foyer.

Additional Info Health

  • Disability awareness / equality training can be provided for hospital staff.
  • The most commonly produced documents could be provided in other formats.
  • Documents in Braille, large print, audio and different languages format can be requested.
  • Assistance dogs are allowed in most areas of the hospital.
  • Areas with a high risk from infection, such as intensive care and wards should be contacted in advance before accessing with assistance dogs.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Staff are Text Relay aware.
  • Switchboard staff are Text Relay aware.
  • The mobility aids available include mobile hoists, ceiling tracking hoists, wheelchairs, tri wheel walkers, shower chairs, commodes, walking sticks, walking frames, hoist slings, adjustable beds and crutches.
  • Portable hearing loops can be provided on request.