Access Guide
Summary
- This is a resource centre property.
- Services on the ground floor include: Adult Psychology, Mind Matter, Depo Clinic and Crisis Team.
- Some of the services are only held at the centre periodically.
Opening Times
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday Closed.
- Saturday Closed.
- Sunday Closed.
Getting Here
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By Road
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- This resource centre is situated in Clitheroe and are adjacent to the council offices. Clitheroe is easily reached from the South by the M6/M65/A680 and from the East by the M65/A680.
- The centre has its own car park with two Blue Badge bays.
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By Bus
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- The nearest bus stop is on Well Terrace.
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By Train
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- The nearest train station is Clitheroe Interchange which is 700m away.
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; large print on request.
- There is not a wheelchair to borrow to aid transferring around the building.
- Water bowls for assistance dogs are not available.
- Home visits services are available.
Parking
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Parking
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- The venue does have a dedicated car park.
- The car park is located to the side of the centre.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 2 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 590cm (11ft 10in x 19ft 4in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Paying
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- There are not parking charges for the car park.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac and paving slabs.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 18m (19yd 2ft) from the main entrance.
Bus Stop(s) and Drop-off Point(s)
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Bus Stop(s)
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- There is not an onsite bus stop.
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Drop-off Point(s)
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- There is not a/are not clearly marked onsite drop-off point(s).
Outside Access
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Entrance Details
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- This information is for the entrance located at the front of the centre.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 164cm.
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Ramp/Slope Details
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- The ramp/slope is located outside the main entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up.
Reception
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Reception
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- The reception point is located just beyond the entrance.
- The reception point is approximately 5m (5yd 1ft) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
Getting Around The Building
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Access
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- There is step free access throughout the building.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- There is not a hearing assistance system in the public areas of the building.
- There is a hearing loop in the board room.
Consultation / Treatment Room (Consultation Room)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Consultation Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 79cm (2ft 7in).
- The type of flooring is carpet.
- There is not room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- Some tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are bright.
Accessible Toilet(s)
- There is an/are accessible toilet(s) within this venue designated for public use.
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Location and Access
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- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located in the waiting room area to the right of reception.
- This accessible toilet is approximately 9m (9yd 2ft) from the main entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is locked by a lever twist.
- The door is heavy.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The dimensions of the accessible toilet are 174cm x 199cm (5ft 9in x 6ft 6in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
- The toilet has a non slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 110cm (3ft 7in).
- There is a dropdown rail on the transfer side.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- The height of the light switch/pull cord is 112cm from floor level.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary disposal units.
- There is not a flashing fire alarm beacon within the toilet.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is not a standard shelf within the accessible toilet.
- The shelf is between 90cm and 100cm.
- There is a colostomy changing shelf for standing users next to the toilet.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 103cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 112cm (3ft 8in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are good.
- Lighting levels are at least 100 lux at floor level.
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located in the waiting area to the right of reception.
- The shared toilet(s) is/are approximately 8m (8yd 2ft) from the main entrance.
- Inside the venue, there is level access to the shared toilet(s).
- There is written text signage on or near the toilet door.
- The tap type is push.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
- Lighting levels are at least 100 lux at floor level.