Skip to main content

Riverside Entertainment

Koblenz Avenue, Norwich, NR1 1WT

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • There are a number of venues available throughout the leisure park. For more information please visit the Riverside Entertainment website.

Opening Times

  • This is an open air leisure park. The opening times will vary depending on the individual venue opening times.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Norwich.
  • The venue is not situated on a road which has a steep gradient.
  • The venue is in a pedestrian area.
  • The nearest National Rail station is Norwich.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located at the front of the venue.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 386cm x 490cm (12ft 8in x 16ft 1in).
    • The nearest designated bay is 15m (16yd 1ft) from the car park main entrance.
    • The furthest designated bay is 53m (57yd 2ft) from the car park main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 210cm (6ft 11in).
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.
  • Comments
    • Blue badge bays are located on level 2 of the car park. The Main Entrance and Koblenz Avenue Level 2 Car Park Entrance give direct access to level 2 of the car park.

Outside Access (Car Park Main Entrance)

  • This information is for the entrance located in between Frankie & Benny's and Wonderland.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 161cm (5ft 3in) wide.
  • Comments
    • This entrance gives access to level 2 of the car park.

Level Change (Car Park Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is moderate.

Outside Access (Koblenz Avenue Level 1 Car Park Entrance)

  • This information is for the entrance located on Koblenz Avenue, next to the exit.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 262cm (8ft 7in) wide.
  • Comments
    • This entrance gives direct access to level 1 of the car park.

Level Change (Koblenz Avenue Level 1 Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left as you face the entrance.
  • The ramp or slope is moderate.

Outside Access (Koblenz Avenue Level 2 Car Park Entrance)

  • This information is for the entrance located on Koblenz Avenue.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 251cm (8ft 3in) wide.
  • Comments
    • This entrance gives access to level 2 of the car park.

Level Change (Koblenz Avenue Level 2 Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • There is not tactile paving at the top and bottom of the steps.
  • Comments
    • There are clearly marked, medium height steps with handrails on both sides located immediately beyond this entrance.
    • The steps go down to level 1 of the car park. Alternatively the Koblenz Avenue Level 2 Car Park entrance could be used to overcome the steps.

Reception (Security Desk)

  • The desk is 10m (10yd 2ft) from the car park main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The desk is generally staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is not sufficient space to write or sign documents on the desk.

Other Floors (Car Park)

  • Steps
    • The floors which are accessible by stairs are L2-L4-L6-L8-L10-L12.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is located ahead as you enter the car park main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are L2-L4-L6-L8-L10-L12.
  • The lift is 13m (14yd 8in) from the car park main entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 100cm x 210cm (3ft 3in x 6ft 11in).
  • The clear door width is 80cm (2ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is bright.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • Comments
    • The lift has a hearing loop system fitted.
    • An additional lift is located to the right, which was out of service at the time of the survey.

Outside Access (Wherry Road Entrance)

  • This information is for the entrance located on Wherry Road.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 158cm (5ft 2in) wide.
  • Comments
    • Bollards are located in the walkway which are lowered between the hours of 07:00 and 12:00 to allow delivery vehicles to gain access.

Level Change (Wherry Road Entrance)

  • There is a ramp or slope to access this service.
  • Comments
    • There are various easy and moderate slopes located around this entrance.

Outside Access (Waterfront Entrance)

  • This information is for the entrance located under the waterfront bridge, inbetween Coast to Coast and The Queen of Iceni.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • Comments
    • If using the stepped entrance you will enter on the left side of the bridge next to Coast to Coast.
    • If using the ramp/slope entrance you will enter on the right side of the bridge next to the Queen of the Iceni.
    • Neither entrance has width restricting bollards.

Level Change (Waterfront Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope does bypass the step(s).
  • The ramp or slope is located to the right when under the bridge and facing the leisure park.
  • The ramp or slope is steep.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the left when under the bridge and facing the leisure park.
  • There is / are 8 step(s) to the area / service.
  • The step(s) is / are not clearly marked.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are medium.
  • The steps do not have handrails.

Outside Access (Waterfront Bridge Entrance)

  • This information is for the entrance located at the bridge, inbetween Coast to Coast and the Queen of the Iceni.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • Comments
    • Bollards are located in the walkway of this entrance. The minimum width between the bollards is 157cm.

Level Change (Waterfront Bridge Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to and going over the bridge.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.

Outside Access (Waterfront Side Entrance)

  • This information is for the entrance located on the waterfront in between Pizza Hut and T.G.I Friday's.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (Waterfront Side Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope does bypass the step(s).
  • The ramp or slope is located to the right when facing the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 143cm (4ft 8in).
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the left when facing the entrance.
  • There is / are 4 step(s) to the area / service.
  • The step(s) is / are not clearly marked.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on the left going up.

Outside Access (Koblenz Avenue Entrance)

  • This information is for the entrance located on Koblenz Avenue.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 282cm (9ft 3in) wide.

Level Change (Koblenz Avenue Entrance)

  • This entrance has easy and moderate slopes, depending on which direction you come from.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • Motorised scooters are allowed in public parts of the venue.
  • Comments
    • The surfaces within the leisure park vary between block paving and concrete.
    • There are a number of bollards located throughout the leisure park.
    • A number of street lamps are available throughout the leisure park for the external areas.
    • Seating is available throughout the leisure park.
    • Cash machines are available within the leisure park.
    • Bike racks are available within the leisure park.

Accessible Toilet

  • Accessible toilets can be found within various venues around the leisure park.

Standard Toilet(s)

  • Standard toilets can be found within various venues around the leisure park.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff do not receive Deaf Awareness training.
  • Water bowls for assistance dogs are available.
  • There is not a dog toilet or toileting area.
  • A member of staff trained in BSL skills is not normally on duty.