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Royal Victoria Place Shopping Centre

Royal Victoria Place, Tunbridge Wells, Kent, TN1 2SS

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Access Guide

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Introduction

Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 18:00.
  • Sunday 10:30 - 16:30.
  • Comments
    • Centre Christmas opening hours are:
    • Week commencing 16/12/13-23/12/13:
    • 09:00 – 20:00 Monday – Friday 09:00 – 19:00 Saturday 10:30 – 16:30 Sunday
    • 09:00 – 17:00 Christmas Eve
    • 11:00 – 18:00 Boxing Day
    • 09:00 – 19:00 27/12/13
    • 09:00 – 18:00 28/12/13
    • 10:30 – 16:30 29/12/13
    • 09:00 – 18:00 30/12/13
    • 09:00 – 17:00 New Year’s Eve
    • Closed - New Year’s Day
    • 09:00 – 20:00 2/01/14
    • The centre then resumes normal hours..

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Tunbridge Wells.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Tunbridge Wells.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is at the side of the venue.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 345cm x 595cm (11ft 4in x 19ft 6in).
    • The nearest designated bay is 5m (16ft 5in) from the car park entrance.
    • The furthest designated bay is 48m (52yd) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is concrete.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 203.
  • Comments
    • There are designated spaces on both levels 4 x 23 and level 6 x 13, with sloped access into the centre.

Outside Access (Main Entrance - Fiveways)

  • This information is for the entrance located on Mount Pleasant.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 169cm (5ft 7in) wide.

Outside Access (Entrance - Car Park)

  • This information is for the entrance located on level 4 of the car park.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 129cm (4ft 3in) wide.

Level Change (Entrance - Car Park)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located at the front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception (Concierge)

  • The reception desk is 100m (109yd) from the main entrance.
  • There is not level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.

Inside Access

  • There is not level access to the service.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers can charge scooters or wheelchairs at the venue.
  • Comments
    • There are easy/moderate slopes throughout the malls.
    • Assistance may be needed with some of them.

Other Floors (Shopping Mall)

  • Steps
    • The floors which are accessible by stairs are LG-G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Escalators
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LG-G-1-2.
    • The escalators steps are clearly marked.
    • The head and foot of the escalators are clearly marked.
    • The lighting level is bright.

Lift (Centre)

  • There is a lift for public use.
  • The lift is located in the middle of the mall.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-8.
  • The lift is 37m (40yd) from car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 148cm x 153cm (4ft 10in x 5ft 0in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Other Floors (Car Park)

  • Steps
    • The floors which are accessible by stairs are 1-2-3-4-5-6-7-8.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is located opposite the car park entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1-2-3-4-5-6-7-8.
  • The lift is 5m (16ft 5in) from car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 195cm x 140cm (6ft 5in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Restaurant Bar Internal (Food Hall)

  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 6m (19ft 8in) from the lift.
  • The distance between the floor and the lowest table is 69cm (2ft 3in).
  • The distance between the floor and the highest table is 69cm (2ft 3in).
  • Opening Times
    • Monday 08:00 - 18:00.
    • Tuesday 08:00 - 18:00.
    • Wednesday 08:00 - 18:00.
    • Thursday 08:00 - 18:00.
    • Friday 08:00 - 18:00.
    • Saturday 08:00 - 18:00.
    • Sunday 09:30 - 16:30.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access
    • The toilet is for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the centre lift.
    • This accessible toilet is located off the food hall.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 165cm x 245cm (5ft 5in x 8ft).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 93cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments
    • There are 2 accessible toilets off the food hall, 1 at the opposite end of the 1st floor mall and 1 inside the Fiveways entrance on level 2.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilets are located off the food court.
    • The female and male toilets are 30m (33yd) from the centre lift.
    • Inside the venue, there is level access to the female and male toilet.
    • This is by lift.
    • Lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to the standard toilets.
    • The height of the baby change table once extended is 86cm (2ft 10in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments
    • There are more standard toilets at the opposite end of the 1st floor mall.
    • The photographs show the male standard toilet and the baby change unit respectively.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level 3.