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Sensory Room

Newcastle United Football Club - St. James' Park, Strawberry Place, Newcastle-upon-Tyne, NE1 4ST

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff do not receive disability awareness/equality training.
  • Food and drink concession staff do not receive disability awareness/equality training.
  • Car parking attendants do not receive disability awareness/equality training.
  • Stewards receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located in Leazes Park.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • To obtain mobility aids please contact the club in advance by emailing; disabilitysupport@nufc.co.uk.
  • Only wheelchairs are available to borrow.

Getting Here

  • By Road View
    • St. James’ Park is located to the north west of Newcastle city centre, close to the junction between Gallowgate, St. James’ Boulevard and Barrack Road. There are various routes to access the stadium.
      The postcode for sat-nav users is NE1 4ST.
    • Car parking is available off Barrack Road. There are 30 designated Blue Badge parking spaces available within the car park.
      All spaces within the car park must be booked in advance for a matchday.
      For the route from the car park to St James’ Park please click here
      There are also a number of public council car parks signposted clearly on arrival in Newcastle city centre and surrounding the stadium, although they may be extremely busy on matchdays.
      Car parks surrounding the stadium include; St James’ Metro Car Park, Gallowgate Car Park, Strawberry Place Car Park, Strawberry Place East Car Park, St James Car Park, Terrace Place South Car Park, Leazes Park Road Car park, Eldon Gardens (MS) Car Park and Morden Street Car Park.
    • For more information on car parking and drop-off points please click here (opens new tab).
  • By Bus View
  • By Train View
    • The nearest Railway Station is Newcastle Central.
    • Newcastle Central Station is approximately a ten minute walk from St. James’ Park. Situated on the East Coast Mainline, it is a principle stop for services between London and Edinburgh/Glasgow. In addition to regional services to Northumberland, Middlesbrough and Carlisle, it also offers direct cross-country routes to and from Leeds, Manchester, Liverpool Birmingham and Bristol.
      To walk to St. James’ Park, cross the road from the station and walk up Pink Lane, passing the Forth Hotel public house. Turn right onto Clayton Street, then left onto Westgate Road. Outside Tilleys Bar, bear right onto Bath Lane and after 200 metres, turn right onto Stowell Street (Chinatown) and continue until the ground becomes visible beyond the Chinatown arch.
    • For more information on National Rail Enquiries please click here (opens new tab).
  • By Metro View

Car Parking and Drop Off

Outer Concourse

  • There is step-free access along the majority of the outer concourse. There are some slight slopes in places.
    The majority of surfaces consist of; block paving or tarmac.
  • There are food and drink stands located around the outer concourse.
    There are programme stalls located around the outer concourse.
  • The crowd corridor is a sheltered part of the outer concourse which is underneath the Milburn Stand and Leazes Stand. The crowd corridor can be very congested in the build up to kick-off.
    There is a steep slope leading from Strawberry Place up to the crowd corridor. The steep slope is overcome by accessing the crowd corridor from the matchday car park or from Leazes Terrace.
    There are 15+ steps leading from Strawberry Place up to the Gallowgate part of the concourse. The steps are overcome by using a ramp located on the outer concourse next to the East Stand. The ramp has a very easy gradient with handrails on both sides.
    There is a lift (Accessible Entrance 10) located on Strawberry Place next to the NINE Sports Bar and Lounge which can be used to access the outer concourse.
  • The concourse is very congested at full time.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Introduction

  • The Sensory Room is a gateway to the general seating areas of the stadium for fans who have themselves autism or similar hidden disabilities, or parents / carers who have children with such requirements.
  • Please contact dave.balmer@nufc.co.uk if you require further information.

Outside Access (Park Grill and Executive Boxes Entrance - Accessible Entrance 7)

  • Entrance View
    • This information is for the entrance located at the Leazes Stand, opposite Turnstile 17.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The width of the door opening is 79cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • To access Accessible Entrance 7 visitors are required to ring the doorbell at the gate.

Access Point (Access Point 7 - Park Grill, Executive Boxes and Sensory Room - Level 6)

  • Access Point View
    • This information is for the access point located beneath the Leazes Stand.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The width of the access point opening is 145cm.
    • There is a/are fixed ticket reader(s) at the access point.
    • The height of the ticket reader(s) is/are 80cm.
    • There is a steward available for assistance.
  • Access to the Stand Concourse View
    • There is step-free access via lift from the access point to the stand concourse.
    • There is/are 15+ step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lift does bypass the step(s).
  • Comments View
    • There is a bell located at the entrance at a height of 120cm.

Lift (Park Grill and Executive Boxes - Lift 7)

  • There is a lift for public use.
  • The lift is located to the right as you enter.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 5m (5yd 1ft) from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6 (Park Grill) and 7.
  • There are manual, heavy, double doors to access the lift lobby on the sixth floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 190cm x 140cm (6ft 3in x 4ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • There is a ticket reader located to the left as you face the lift.
    • The ticket reader is at a height of 87cm.

Entrance (Sensory Room - Calming Room)

  • Entrance View
    • This information is for the entrance located on Level 6.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 76cm.
    • There is a member of staff available for assistance at this entrance.

Sensory Room - Calming Room

  • The Calming Room is designed to help remove anxiety if a child is distressed.
  • The size of the room is approximately 310cm x 460cm.
  • The flooring of the room is carpet and the lighting is low.
  • There are projected images of the sky, clouds and stars on the wall.
  • In the corner of the room is cushioned seating at a height of 33cm.
  • A bubble tube is at the rear of the cushioned seating.
  • Bean bags are scattered around the room.
  • Four chairs without armrests are located within the room.

Entrance (Sensory Room - Viewing Room)

  • Entrance View
    • This information is for the entrance located on Level 6.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 88cm.
    • There is a member of staff available for assistance at this entrance.

Sensory Room - Viewing Room

  • The Viewing Room is designed to provide a safe, controlled and stress free environment for a child to watch the game.
  • The viewing area offers an unobstructed view of the football pitch.
  • At the front are six terrace seats to prepare the child for general seating in the stadium.
  • The terraced seating have armrests and flip-down seats at a height of 45cm.
  • Behind the terraced seating are six chairs without armrests.
  • The Viewing Room flooring is carpet.
  • Bean bags are available behind the viewing area.
  • A TV screen (143cm high) is positioned on the wall for viewing the game.
  • Lighting is bright at the rear and very low in the viewing area.
  • If required, ear defenders are available to cut out crowd and background noise.
  • The room is managed by specialised staff.

Accessible Toilet(s) (Executive Boxes 624-645 Corridor (Magpie Club) - Level 6)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the left as you exit the lift on Level 6, opposite Box 642 at the rear of the corridor.
    • This accessible toilet is approximately 60m (65yd 1ft) from the lift.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens inwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 210cm x 240cm (6ft 11in x 7ft 10in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 145cm (4ft 9in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 103cm and 180cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s) (Level 6)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located off the corridors.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.